Audience
Businesses searching for a solution for initiating, tracking, managing and reporting on a number of different communication channels
About SmarterTrack
SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community. SmarterTrack includes a flexbile, powerful and customizable ticketing platform that allows tickets to be submitted via email or the online portal while responses can be sent from anywhere there is a Web browser and an internet connection. In addition, it's possible to monitor the complete history of a helpdesk ticket and take total control of all related ticket communications, including emails, notes, tasks, phone call logs and associated live chats.
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Pricing
Starting Price:
$15 per month
Integrations
No integrations listed.
Company Information
Tweakservers
www.tweakservers.com/helpdesk-software/smartertrack/
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
In Person
Support
Online
SmarterTrack Frequently Asked Questions
SmarterTrack Product Features
Customer Service
Live Chat
Self Service Portal
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management