Audience

Businesses searching for a solution for initiating, tracking, managing and reporting on a number of different communication channels

About SmarterTrack

SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community. SmarterTrack includes a flexbile, powerful and customizable ticketing platform that allows tickets to be submitted via email or the online portal while responses can be sent from anywhere there is a Web browser and an internet connection. In addition, it's possible to monitor the complete history of a helpdesk ticket and take total control of all related ticket communications, including emails, notes, tasks, phone call logs and associated live chats.

Pricing

Starting Price:
$15 per month

Integrations

No integrations listed.

Ratings/Reviews

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design 0.0 / 5
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Company Information

Tweakservers
www.tweakservers.com/helpdesk-software/smartertrack/

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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
In Person
Support
Online

SmarterTrack Frequently Asked Questions

Q: What kinds of users and organization types does SmarterTrack work with?
Q: What languages does SmarterTrack support in their product?
Q: What kind of support options does SmarterTrack offer?
Q: What type of training does SmarterTrack provide?
Q: How much does SmarterTrack cost?

SmarterTrack Product Features

Customer Service

Live Chat
Self Service Portal
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management