Audience
Businesses searching for a solution for initiating, tracking, managing and reporting on a number of different communication channels
About SmarterTrack
SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community. SmarterTrack includes a flexbile, powerful and customizable ticketing platform that allows tickets to be submitted via email or the online portal while responses can be sent from anywhere there is a Web browser and an internet connection. In addition, it's possible to monitor the complete history of a helpdesk ticket and take total control of all related ticket communications, including emails, notes, tasks, phone call logs and associated live chats.
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SmarterTrack
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LiveHelpNow
• Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more.
• HIPAA, ADA and PCI compliant
• Quick, easy installation. No setup fees or contract.
• Free 30-day trial
• Free training and 24/7 Support
• #1 rated 7 years running as best live chat and SMS help desk platform
• #84 Inc. 500 fastest growing companies
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Pricing
Starting Price:
$15 per month
Integrations
No integrations listed.
Company Information
Tweakservers
www.tweakservers.com/helpdesk-software/smartertrack/
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
In Person
Support
Online
SmarterTrack Frequently Asked Questions
SmarterTrack Product Features
Customer Service
Live Chat
Self Service Portal
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management