Audience
Businesses searching for a solution for initiating, tracking, managing and reporting on a number of different communication channels
About SmarterTrack
SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community. SmarterTrack includes a flexbile, powerful and customizable ticketing platform that allows tickets to be submitted via email or the online portal while responses can be sent from anywhere there is a Web browser and an internet connection. In addition, it's possible to monitor the complete history of a helpdesk ticket and take total control of all related ticket communications, including emails, notes, tasks, phone call logs and associated live chats.
Other Popular Alternatives & Related Software
Plumsail HelpDesk
One of the nice features of SharePoint is that you can easily extend its functionality with third-party tools. Plumsail HelpDesk built on top of SharePoint and Office 365, so all power of these apps is included. If you still think if HelpDesk is a match for you, here is some nice facts about us. Concerned about updates? We are providing them as soon as updates of Office 365 and Sharepoint 2013/2016 is out. Small and medium companies will be interested in more affordable plans, while enterprise customers will be glad to use HelpDesk without limits. With the help of special web-widget for external sites. Customers don’t need to leave your site anymore as they can submit tickets through the ticket submission form. Customization is everything. You can customize triggers, tickets views, templates, forms, reports, statuses and the way your HelpDesk looks like.
Learn more
Ticketbud
Event ticketing made easy. User-friendly for first time organizers, while powerful and flexible for large events.
Ticketbud has hosted millions of events worldwide, from live shows and festivals, to hospitality, education, corporate and community events.
Event organizers love Ticketbud’s early payouts to help cover upfront costs, as well as our all-inclusive access to all features and customer support, with one low flat rate.
Ticketbud is the event organizers ticketing platform. ALL FEATURES AND CUSTOMER SUPPORT INCLUDED!
WHAT YOU GET:
- A free custom event page
- Unlimited ticket types
- Early payouts with access to ticket revenue before your event
- Smarter event advertising
- Fast check-in (with our free mobile app)
- Comprehensive reporting
- Complete ownership of all data and attendee information
and more...
Free events are free. Paid events include a small ticketing fee that can be built into ticket prices. No credit card needed to sign up. Get started!
Learn more
ReadyDesk
ReadyDesk is a completely web based help desk software solution that has powerful features to meet the demands of businesses of any size. With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an email and even chat with you live online. Tickets can be created by customers and technicians from the web interface and from incoming emails. Supports file attachments and tracks all actions in the ticket history. Technicians can work on multiple tickets at the same time using the tabs at the bottom of their interface. Create multiple customer portals to support an unlimited number of departments or companies. Each portal can have its own logos and settings. Customers can view existing tickets and open new ones, view invoices, assets, downloads and more and open live chat sessions.
Learn more
SmarterTrack
At its core, a help desk allows a business to respond to customers and offer quick, efficient support across multiple channels. These channels include a ticketing system, live chat, call logging and phone system integration, knowledge base articles, news items, and a place where customers can interact with each other as well as with the business. A help desk also ensures that all these channels are consolidated in one interface rather than scattered across multiple systems. This also means all that communication can be reported on and used to ensure that service levels are met and that customers are receiving the best service possible in the shortest amount of time. A ticketing system takes a customer’s email, converts it to a ticket, and then routes that ticket to an agent who can quickly answer a question or resolve an issue.
Learn more
Pricing
Starting Price:
$15 per month
Integrations
No integrations listed.
Company Information
Tweakservers
www.tweakservers.com/helpdesk-software/smartertrack/
Videos and Screen Captures
Other Useful Business Software
Our Free Plans just got better! | Auth0
You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your security. Auth0 now, thank yourself later.
Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
In Person
Support
Online
SmarterTrack Frequently Asked Questions
SmarterTrack Product Features
Customer Service
Live Chat
Self Service Portal
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management