SmartSIP Integrations

The Avaya Experience Platform is a comprehensive customer experience solution that integrates voice, video, chat, messaging, and more to deliver seamless interactions across all touchpoints. Designed to enhance both customer and employee experiences, it provides agents with real-time customer data in a unified desktop view, enabling personalized and efficient service. The platform supports the management of inbound and outbound communications, connecting customers through their preferred channels while equipping agents with the necessary tools to resolve inquiries effectively. By unifying various communication methods and offering advanced analytics, the Avaya Experience Platform empowers businesses to optimize contact center performance and deliver exceptional customer experiences.

Cisco CX Cloud is a one-stop destination where you can access Cisco and our partners' expertise, best practices, and insights. It is a simple, unified digital experience that can help you scale at the pace you need with a guided path to success. Lifecycle journey is guided by use cases, with a checklist and simple steps to speed your path to business value. Contextual learning to gain more knowledge and empower your workforce. Actionable telemetry to connect customers, partners, and Cisco with AI and ML to unlock unique insights. CX Cloud is the digital platform for Success Tracks. Its use case driven guidance can help you achieve your business outcomes with speed and scale. Gaining new visibility into vast network infrastructure to boost security and performance. Transforming an enterprise network to enable global gummi bear innovation and growth. Helping a partner lead the way to deliver transformation client outcomes.