Audience

Companies and contact centers requiring a solution offering secure payment handling for VoIP telephony environments

About SmartSIP

SmartSIP® is a premise-based software application that provides a DTMF suppression and masking solution for contact centers to securely capture sensitive cardholder data in live-operator calls. Customers use their touch-tone telephone to enter sensitive information while staying in contact with the contact center agent. With DTMF suppression and masking, tones entered by the customer are replaced with flat tones that cannot be converted back to the original data. Agent screens are populated with a masked representation of the customer's entry. SmartSIP effectively eliminates the verbal exchange of sensitive data between customers and agents allowing for full call recordings and full-screen capture. SmartSIP acts as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform and interacts with the DTMF data while never affecting the voice path. Developed specifically for VoIP telephony contact centers.

Integrations

API:
Yes, SmartSIP offers API access

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
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Company Information

IntraNext Systems
United States
intranext.com/solutions/smartsip

Videos and Screen Captures

SmartSIP Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online

SmartSIP Frequently Asked Questions

Q: What kinds of users and organization types does SmartSIP work with?
Q: What languages does SmartSIP support in their product?
Q: What kind of support options does SmartSIP offer?
Q: What other applications or services does SmartSIP integrate with?
Q: Does SmartSIP have an API?
Q: What type of training does SmartSIP provide?

SmartSIP Product Features

Telephony

Telemarketing Management
Auto-Dialer
Contact Management
Inbound Reporting
Voice & Data Integration
Call Monitoring
Outbound Reporting
IVR / Voice Recognition
Call Center Management
Predictive Dialer
VoIP