Smart Workforce

Revolutionize How You Manage Your Non-Employee Workforce Conexis VMS is an easy-to-use, cost-effective vendor management system (VMS) built on the latest technology, designed with the user in mind. Conexis automates and consolidates the procure to pay process of contingent non-employee contractors and the vendors that supply them. Conexis helps companies improve transparency, process, compliance and cost-saving opportunities across the entire organization through detailed reporting and analytics. Join the hundreds of thousands of people that are using Conexis to manage their contingent workforce.

Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traff­ic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.