Audience

Companies of all sizes and enterprises in need of a solution to improve their operations

About Simplify360

Experience and build cross channel relationships and delight customers 50M transactions a month, 10M Bot interactions, 500M sites, 15+ key social networks, 5 key instant messengers – one unified digital engagement platform, and CX first! Our mission is to enable every organization on the planet to make their customers happier. Today, 70 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences. Powering millions of conversation across all non-voice channels, SimplySocial allows for superior customer service with full omni-channel context. Powered by machine learning, superior AI both for agents and customer facing, we are at the cutting edge of conversation management. Simplify360 allows you to send responses, replies, publish messages on multiple messaging platforms like WhatsApp, WeChat, Line, Viber and SMS. Simplify360’s conversation cloud is your one-stop-shop for all non-voice customer service.

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Integrations

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Company Information

Simplify360
Founded: 2009
United States
simplify360.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Simplify360 Frequently Asked Questions

Q: What kinds of users and organization types does Simplify360 work with?
Q: What languages does Simplify360 support in their product?
Q: What kind of support options does Simplify360 offer?
Q: What other applications or services does Simplify360 integrate with?
Q: What type of training does Simplify360 provide?

Simplify360 Product Features

Campaign Management

Lead Management
Event Triggered Actions
Contact Database
Channel Management
Email Marketing
Multi-Campaign

Customer Engagement

Content Syndication
Live Chat
Feedback Collection
Churn Management
Analytics
Community Management
Gamification
Video Content
Communication Management

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding

Review Management

Social Sharing
Response Management
Review Monitoring
Sentiment Analysis
Review Notification
Campaign Management
Dashboard
Review Request
Negative Feedback Management
White Label

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Simplify360 Additional Categories