Audience

Companies in need of a Customer Engagement platform

About SimpleFeedback

Collect feedback and hear the voice of your customers. Use the feedback form to identify areas for improvement and increase customer satisfaction. Add a feedback button to your website so your visitors can provide you with comments as they browse your website. Providing a way for visitors to send you a comment is a great way to improve customer engagement and improve your business. You want to provide great customer support during and after a sale. Our support form lets your customer send you a support question right when it's needed. We'll notify you so you can respond quickly keeping your customers happy. Sometimes your website can't provide information that customers need. Add our sales lead form to your website for your customers to send a sales question. Being available to answer customer questions will help close that sale.

Pricing

Starting Price:
$9 per month

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Magiwow
United States
simplefeedback.com

Videos and Screen Captures

SimpleFeedback Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

SimpleFeedback Frequently Asked Questions

Q: What kinds of users and organization types does SimpleFeedback work with?
Q: What languages does SimpleFeedback support in their product?
Q: What kind of support options does SimpleFeedback offer?
Q: What type of training does SimpleFeedback provide?
Q: How much does SimpleFeedback cost?

SimpleFeedback Product Features

Customer Engagement

Feedback Collection
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Gamification
Live Chat
Video Content

Customer Experience

Dashboard
Feedback Management
Action Management
Analytics
Customer Segmentation
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Queue Management
Surveys & Feedback
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

SimpleFeedback Additional Categories