Audience
Retail energy providers
About Sigma CC&B
Sigma CC&B is a web-based customer care platform that provides an intuitive interface for customer care professionals to access customer information. CC&B was designed for Retail Energy Providers to manage all functions required for the day to day operations and growth of their customer base and their satisfaction. From Prospect and Campaign Management to Business Intelligence Reporting and everything in between, Sigma CC&B supports electric, gas and other commodities as well as non-commodity products and services. The Customer Portfolio screen gives an at-a-glance view of all the important customer information and provides a logical layout of entry points to obtain further details pertinent to a customer, such as bill details, market transactions, meter readings, contract details, and customer correspondences. CC&B provides a real-time interface for customer care professionals to serve customers from prospecting to payment acceptance.
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Integrations
No integrations listed.
Company Information
ESG
Founded: 1998
United States
www.isigma.net
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Product Details
Platforms Supported
Windows
Sigma CC&B Frequently Asked Questions
Sigma CC&B Product Features
Utility Billing
Electricity
Meter Management
Natural Gas
Rate Management
Water
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Metered Billing
Move In / Move Out
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Service Call Management
Trash
Work Order Management