Audience
Fleet managers and transportation companies looking for a fleet management software solution for their business needs
About Shadow Tracker
Advanced Tracking Technologies’ Shadow Tracker® Live is easy to use and mobile friendly. Our software is built with an intuitive user interface. The software is compatible with a wide variety of smart phones, tablets, and PCs. Being able to track your fleet on any device allows you to respond better to any situation. Improving efficiency and customer satisfaction. We work with thousands of mobile fleet businesses big and small. Our goal is to provide affordable tracking solutions catered to meet any specific needs. Our GPS tracking devices and fleet tracking software are designed with the user in mind and is constantly improved based on our customer’s needs and input. Located in Houston, Texas. We design, produce, and support GPS tracking solutions for use anywhere in North America. Including Canada and Mexico. We’ve provided the best GPS tracking solutions for over 20 years. Making us one of the oldest and most experienced GPS tracking providers in the industry.
Pricing
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Company Information
Product Details
Shadow Tracker Frequently Asked Questions
Shadow Tracker Product Features
Fleet Management
GPS Tracking
Shadow Tracker Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Reports do not work... and no customer service" Posted 2023-02-10
Pros: Nothing.
Cons: Reports do not work and there is NO customer service or even empathy for non system performance.
Overall: VP of Logistics and Operations. Have a fleet of service vehicles across the US along with several semi trailers.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Unreliable equipment and terrible customer service " Posted 2022-09-07
Pros: None.
They gave a wonderful presentation but the products and service are nothing like they presented.Cons: Faulty equipment, no accountability, terrible customer service, the software is outdated and is not user friendly!
Overall: If I could give no stars I would!!! Faulty devices, terrible service, communication issues, misrepresentation.......... I could go on and on. Do yourself a favor, don't walk away from Advanced Tracking Technologies run!!!
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Going with ATTI was a huge business mistake! Don't make the same mistake we did!! Devices do not work and endless unfulfilled promises!
Even though they have not fulfilled their contractual obligations the only way they will let us out of the contract is by charging us a ridiculous amount of money!!! Completely unethical!
They literally told me even though they haven’t fulfilled the services that were promised when they presented their services we need to pay well over $5,000 to get out of the contract. As of today we still do NOT have all GPS units up and running and they still want BIG BUCKS to release us!
You can check out my other google reviews and see that I prefer acknowledging excellent service and/or products rather than negative reviews BUT I hope I can help someone from making the same mistakes we did!
I spent hours and hours and hours on the phone. I have a paper trail of emails a mile long proving the issues we have had and the amount of time our business has spent just trying to get what we were promised. Despite all that, it’s still my problem and we need to pay them lots of $ to get out of the contract! A contract where they have not held up their end of the bargain!
RUN!!
Save yourself, your business, and your sanity!!! Go with another provider!!!
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