Alternatives to Seven24
Compare Seven24 alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Seven24 in 2026. Compare features, ratings, user reviews, pricing, and more from Seven24 competitors and alternatives in order to make an informed decision for your business.
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1
Userback
Userback
Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.Starting Price: $7 per month -
2
BugHerd
Splitrock Studio Pty Ltd.
BugHerd is the world's simplest visual feedback & bug tracker tool for websites, loved by thousands of great teams worldwide to manage their web projects. Point & click client feedback directly to your site, with ZERO project limits. --- šBugHerd works in 3 easy steps:š 1. Pin feedback to your webpage elements with the intuitive browser extension. 2. Contextual metadata is automatically added to all pins including; browser, OS, screen size & resolution, selector information and more. 3. Task cards are instantly created from feedback, helping you manage your workflow. --- No more emails, no more spreadsheets, no more headaches. Get started in minutes, with a free 14 day trial.Starting Price: 14 Day Free Trial -
3
Prodsight
Product Insight
Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.Starting Price: $100 per month -
4
PushFeedback
PushFeedback
PushFeedback is a lightweight feedback widget platform designed to help teams collect, visualize, and analyze user feedback directly from their documentation sites. It enables organizations to embed a customizable widget into their docs so users can report what is confusing, missing, or not working, giving teams precise insight into content quality and usability. Visual feedback with screenshots allows users to capture exactly what they see and annotate specific elements, removing ambiguity from comments and making issues easier to diagnose. It provides real-time analytics dashboards that highlight feedback trends, sentiment patterns, and the pages that generate the most negative responses, helping teams prioritize updates based on real user input. Built-in AI Reports automatically analyze feedback at scale and generate structured summaries, recurring themes, and actionable recommendations, eliminating the need to manually review large volumes of comments.Starting Price: $24 per month -
5
Zence Feedback
Easyrewardz
Capture real-time customer feedback, analyze sentiments, and enhance customer experience with automated feedback collection and analytics Key Modules 1. NPS (Net Promoter Score) Detractor Management Sentiment Analysis Google Reviews 2. CSAT (Customer Satisfaction Score) Customer Data Insights Automation & Optimization 3. Reviews Customer Insights & Engagement 4. Surveys & Polls Custom Feedback Collection Common Features Omnichannel Feedback Collection ā Gather insights via Email, SMS, WhatsApp, and Surveys Real-Time Analytics ā Monitor sentiment trends with AI-powered reports -
6
CX Index
CX Index
On the platform, you can capture feedback and utilize a host of tools designed to augment that feedback and help you deliver better customer experiences. You can also use a suite of tools that allow you to improve brand reputation, listen to and message your customers across all the leading social media platforms. Sophisticated integrations and automation make contacting your customers easier than ever. Improved customer loyalty and retention contribute directly to ROI. A greater understanding of feedback means enhanced operational efficiency and better CX delivery. Capture and analyze customer feedback on any channel at any time. Take your feedback and turn it into actionable insights to improve your bottom line. Empower your teams to turn your unhappy customers into your biggest fans. Understand how your customers really feel about your brand with robust analysis and of important customer feedback and sentiment from all channels. -
7
Feedio
Feedio
Feedio is an all-in-one customer feedback and analytics platform built for digital professionals, SaaS companies, and e-commerce businesses. It helps teams collect, analyze, and act on customer feedback to improve satisfaction and retention. Using tools like sentiment analysis, trend tracking, and NPS scoring, Feedio transforms raw feedback into actionable insights. Businesses can identify promoters and detractors, refine product strategies, and deliver better customer experiences. The platform also allows users to curate verified testimonials to strengthen brand trust and credibility. With an intuitive dashboard and automation features, Feedio empowers businesses to turn feedback into meaningful growth. -
8
Essense
Essense
A single click transforms user feedback into actionable insights with AI. With thousands of incoming feedback points from customer support, online reviews, and more. It can be hard to keep track of whatās important. Analyze thousands of pieces of feedback in seconds for a fraction of the cost of other tools. Analyze your competitors and take the guesswork out of your product roadmap.Starting Price: $99.99 per month -
9
Anecdote
Anecdote
Uncover bugs and UX issues from your reviews, receive instant Slack alerts for any feedback topic, and analyze 65+ customer feedback sources with NLP. Instant discovery of bugs found in your customer feedback. Anecdote vigilantly tracks your customer feedback across every source, from App Store reviews to support messages. We're on the lookout for any mention of bugs. Our proprietary natural language processing engine delivers the most accurate clusters from your customer feedback, supported by secure on-prem processing to guarantee the safety of customer data. Enable real-time notifications for key customer feedback insights and anecdotes sent straight to your Slack channels or team email addresses. Simply set the frequency and search term. Our search tool sifts through all your customer feedback, from support to reviews, to find exactly what you're looking for. Perfect for product research and validating hypotheses.Starting Price: $499 per month -
10
VisibleFeedback
DiscoveryMark
VisibleFeedback is a lightweight feedback and reputation management tool built for brick-and-mortar businesses. It helps businesses intercept unhappy customer experiences before they go public, and encourages satisfied visitors to leave 5-star reviews on Google, Yelp, and more. Customers scan a QR code displayed in-store or included with orders to leave instant feedback. Business owners receive private alerts for negative experiences and automated nudges for positive ones to turn into public reviews. Designed for simplicity, VisibleFeedback takes less than 5 minutes to set up and runs silently in the background. Perfect for restaurants, auto shops, retail stores, salons, and more.Starting Price: $25/month -
11
VoiceNest
R2H Technologies
VoiceNest by R2H Technologies is a smart, cloud-based feedback management platform designed to collect, analyze, and act on feedback from employees, customers, and partners. It supports multi-channel feedback via web, mobile, QR, voice, email, and chat apps. VoiceNest offers customizable forms, voice and video feedback, real-time dashboards, sentiment analysis, and automatic routing of issues to relevant teams. It enables campaign-based surveys, follow-up tracking, alerts, role-based access, and detailed reports. With multilingual and mobile support, VoiceNest boosts engagement, transparency, and decision-makingāhelping organizations improve services, resolve issues faster, and drive continuous improvement.Starting Price: $18/month -
12
Feeedback
Feeedback
Decode customer Feeedback and build what matters! Understanding your customers is the key to growth, but collecting and analyzing feedback can be overwhelming. Feeedback is your AI-powered solution to gather real-time user reviews, track churn, and uncover actionable insights to shape the future of your SaaS. AI-Powered feedback analysis : Instantly decode user sentiment and key pain points. Churn prediction and monitoring : Identify and reduce customer drop-off before it happens. Automated review collection : Seamlessly gather insights without disrupting user experience. Opportunity discovery : Uncover trends to prioritize the right product improvements. Customizable Dashboards : Track and visualize customer feedback in real time. Unlike generic survey tools, Feeedback uses AI to automate, analyze, and extract meaningful insights instantly, so you can act fast and stay ahead of your competition. Ready to build what your customers actually want? -
13
Micorza
Micorza
Micorza is an AI-powered customer insights platform that helps businesses listen, understand, and act on feedback. It collects direct feedback through multilingual voice and survey tools and gathers indirect signals from app reviews, chats, support calls, and moreābringing everything into one unified view. By categorizing insights for different teams and providing recommendations with task assignments, Micorza turns customer voices into clear actions that drive growth. -
14
ClientZen
ClientZen
All your customer feedback is automatically consolidated and transformed into actionable insights with AI. Consolidate scattered feedback across all channels and teams (sales, support, customer success). Never miss a valuable insight again. Save hours by replacing the slow feedback analysis process with fully automated tagging that you can control. Easily measure if your latest release causes happiness or complaints. Understand the timeline evolution of a problem with each iteration. Spot emerging trends and potential customer pain points on the rise. Validate the topics that matter the most for any of your customer segments. All your feature requests are counted, tagged automatically and made even more powerful with advanced sentiment analysis. Understand how your product updates solved a problem or improved a pain point through feedback from your customers. ClientZen helps you answer questions faster, so you can focus on the vision.Starting Price: ā¬100 per month -
15
Backsy.ai
Backsy.ai
āBacksy.ai is an AI-powered feedback analysis platform that transforms raw customer feedback into actionable insights. It allows users to effortlessly collect anonymous feedback through text or voice inputs, which the AI then analyzes to highlight areas for improvement. It filters out spam and irrelevant data, ensuring that only genuine feedback is considered. Key features include instant analysis and summarization of feedback, trend charting to monitor product improvements over time, and the ability to incentivize customers for their feedback. Backsy.ai also enables users to showcase their product or service by turning insights into social proof, thereby building trust and increasing sales. It offers a no-commitment free plan with unlimited feedback and products, as well as tiered pricing options for different business sizes and needs. By simplifying the feedback collection and analysis process, Backsy.ai empowers businesses to make data-driven decisions.Starting Price: $19.99 per month -
16
MindProbe
MindProbe
MindProbe is an AI-powered research platform designed to help brands and agencies turn customer feedback into actionable insights quickly. The platform enables teams to run surveys, collect responses, and analyze data without relying on complex spreadsheets or traditional research agencies. MindProbe uses AI to automatically generate survey questions, process responses, and produce clear reports and dashboards. Businesses can use the platform for product testing, customer experience research, market analysis, and feedback collection. The system transforms raw data into ready-to-share presentations and insights that support faster decision-making. With shared workspaces and integrations, teams can collaborate on research projects without long feedback chains. By combining automation and analytics, MindProbe helps organizations move from feedback collection to strategic decisions in minutes.Starting Price: $0/month -
17
Survicate
Survicate
Survicate is a Customer Feedback Platform that lets you collect, analyze, and act on feedback. Deploy targeted surveys across web, mobile, email, and in-product channels, triggered by user behavior and connected to your CRM, helpdesk, or product analytics tools. Aggregate feedback from 15+ sources including support tickets, call transcripts, App Store reviews, and auto-analyze all that feedback data with AI. Ask AI Research Assistant questions about all aggregated feedback. Answers backed by your actual data. 40+ native integrations including HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack, all help you act on these insights quickly. Used by product managers, researchers, and CX teams who need a feedback system that informs decisions.Starting Price: $56 per month -
18
Upvoty
Upvoty
Instant feedback. Instantly better products. Turn user feedback into actionable product optimizations! Feedback boards with feature voting. Private or Public boards where you can work on user feedback. Share your progress on feedback and show your users what's next! They'll love you! Share your latest launches and updates.Starting Price: $15 per month -
19
Caplena
Caplena
ā¢ Categorize Themes ā¢ Visualize Results ā¢ Topic-Level Sentiment Analysis ā¢ Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplenaās story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn. -
20
AlloReview
AlloBrain
Create more effective campaigns and improve your customer knowledge by connecting the customer information collected in feedback to your CRM. Thanks to real-time analysis, leverage positive feedback and engage with your unsatisfied customers. Engage 100% of your customers based on their feedback. Our AI analyzes each feedback in real-time to provide a personalized response to the customer based on their comments and satisfaction. Maximize the potential of your promoters and engage your detractors with a response to their dissatisfaction. Improved customer experience when they want, customers receive an answer to their needs. Cost optimization reduces your department's expenses: a cost-effective solution with a 600% ROI. -
21
Marcom Robot Customer Feedback Tool
Marcom Robot
Collect and analyze customer feedback with online CSAT, CES, and NPS surveys. Marcom Robot customer feedback software makes it easy for you to gauge customer sentiment, quantify customer loyalty, and get to know how your customers really feel about your products, services, or interactions with your team. Not all customer feedback tools were created equal. Marcom Robot provides the features you need, the UX you'll love, and the pricing options you can afford. Moreover, with Marcom Robot, you get both one-question and multi-question surveys. All-in-one customer feedback tool, create, launch, analyze, and act upon customer feedback. Create and launch one-click customer surveys in minutes. Use smileys face, thumbs up/down, stars rating, and other engaging formats. Use our survey builder to create multi-question surveys with single-choice, multiple-choice, yes/no, radio, and other types of questions. Ready-to-launch CSAT, CES, and NPS survey templates.Starting Price: $16 per month -
22
Unwink AI
Unwink AI
Unwink AI is an advanced customer intelligence platform designed to process and analyze both structured and unstructured feedback data. It uses AI-powered tools to extract valuable insights, automate complex workflows, and provide real-time reports that help businesses enhance customer experiences, boost product development, and improve operational efficiency. With features like sentiment analysis, multilingual support, and personalized AI assistants, Unwink AI enables teams to quickly detect trends, manage feedback loops, and make data-driven decisions that elevate customer satisfaction and optimize business strategies. -
23
Hello Customer
Insider Metrics
Hello Customer is the end-to-end customer feedback management platform that lets you collect, analyse and react to customer feedback in real-time. Set up customer satisfaction surveys with NPS, CSAT or CES and open feedback fields. Our AI engine ISAAC provides you with sentiment analysis and categorisation of the feedback so you can immediately see where your product or service is doing well or where you need to improve. -
24
LucidVueCX
Ignite Tek
LucidVueCX aggregates and analyzes every customer interaction including voice calls, social media posts, online reviews, and more, across digital and live agent channels. By tapping into the deeper conversations, business executives are offered a 360-degree view of their customer base with opportunities to monitor, analyze and ultimately affect customer conversations to enhance productivity, risk protection, and media efficiency. Consumers offer feedback and revenue-generating ideas with every contact they make. Yet much of this input goes unnoticed or gets lost inside dispositions and siloed KPIs with valuable feedback falling wayside. LucidVueCX linguistic models automatically analyze new input, patterns, and critical keywords in customer conversations, bringing deeper meaning to shape CX transformation efforts. Automated real-time discovery of target keywords and critical comments from client interactions can serve as "early warning" indicators for shifts in buyer sentiment. -
25
CustomerSure
CustomerSure
Every piece of data in CustomerSure is actionable. Flag urgent issues in real time, respond directly to customers, and share customer feedback with teams to help them improve their own performance. CustomerSure helps you create customer feedback surveys that get to the heart of the challenges your brand is facing, drawing out the most critical insights from your customers and helping you focus on whatās most important. Our reporting tools make proving the impact of your customer feedback project effortless. Track trends in key metrics like NPS, CSAT and Customer Effort, and quickly segment your data to compare departments, regions, sites or even individual performance. CustomerSure is founded and run by customer feedback experts. Weāre licensed NPS consultants, and our customer feedback software is based on extensive real-world experience running customer experience projects across a wide range of businesses.Starting Price: $259.47 per month -
26
Syncly
Deep BlueDot
Syncly Social is an AI-powered customer intelligence platform that helps brands unlock hidden insights from customer feedback. It centralizes data from social platforms, reviews, surveys, and support channels into one unified command center. With automated tagging and sentiment analysis, Syncly removes the need for manual data organization. Teams can instantly understand what customers care about and why. Built-in discovery tools allow users to explore trends and patterns beyond simple keyword searches. Syncly Social transforms scattered feedback into clear, actionable intelligence. Backed by Y Combinator, it is trusted by brands that lead the market. -
27
Collectif
Collectif
Collectif is an AI user research platform for SaaS that automates your research and feedback analysis. Discover insights buried in support tickets, feedback forms, sales calls, and more ā in minutes, not days. What types of data does Collectif analyze? support tickets, feedback, interviews, sales calls, reviews, deal reasons, churns reasons. How does it work? Connect the tools used across your company or upload interviews. Get automatic transcripts, topic & sentiment labels, summaries, and insights generated by GPT-4. Quickly discover issues and opportunities, or even easier ā ask your data questions!Starting Price: ā¬399/month -
28
Rapidr
Rapidr
Rapidr helps you integrate customer feedback into your product development. Capture, organize and analyze feedback from various sources. Prioritize to see which feedback drives the most business impact. Close the feedback loop by notifying the customers involved, building a Roadmap, or built-in Changelog. Rapidr is a unified customer feedback software that provides you with all the tools necessary to help you listen, analyze and close the feedback loop.Starting Price: $19/month -
29
Visionari
Visionari
Save 220+ hours per month on your feedback collection, analysis, feedback-to-task creation, roadmap and changelog process, powered by AI. Build what your users love and are willing to pay for.Starting Price: $19/month -
30
Customer Thermometer
Customer Thermometer
Real-time, actionable feedback from your customers at your fingertips. One-click surveys your customers will loveā¦to respond to See for yourself Get an account and 10 surveys completely free! Our customers regularly get a 80%+ response rate. Reduce customer churn by addressing customer issues in real-time. Increase positive reviews and word-of-mouth across multiple platforms. We meet or exceed all GDPR requirements and work with many Fortune 500 companies. Start sending surveys in as little as 2 minutesāno development required.Starting Price: $29 per month -
31
Unwrap
Unwrap.ai
Unwrap is an AI-powered customer intelligence platform that transforms unstructured customer feedback into actionable insights. By aggregating data from various sources, Unwrap's proprietary AI technology analyzes, tags, and consolidates feedback, delivering critical insights promptly and regularly. The platform features a dashboard that automatically uncovers key insights and rising trends, a feedback assistant that allows users to chat with AI to analyze and drill into insights across their portfolio, real-time alerts for rapidly trending anomalies and breached thresholds, a feedback responder to inform customers about shipped solutions directly within the platform, comprehensive reporting tools to apply insights to roadmaps and accelerate improvements, and an API for easy integration of public, private, and custom feedback sources.Starting Price: $12,000 per year -
32
Idiomatic
Idiomatic
Idiomatic unlocks the "why" behind your customer feedback with world-class AI that's customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster. See everything organized in one place, at one time. Turn feedback into data-driven actions in real-time. Understand which issues drive key metrics (NPS, CSAT, surveys, and more). Gain from our hyper-custom approach to your unique business data. Idiomatic takes the guesswork out of strategic decisions by transforming all of your customer feedback into a complete, data-driven voice of the customer picture. Take a proactive approach with Idiomatic's real-time notifications about specific changes in customer experience. Our hyper-custom approach allows you to partner your business logic with our AI and get the results you need. Connect insights from all customer feedback channels. -
33
Clarity
Clarity
Empower your whole team to stay close to your customers. Powering teams building something people want. You spend hours getting customers on the phone and get the most out of every minute. Track every follow-up and never drop the ball. Track speaker and sentiment to improve your pitch. Automatic feedback extraction to spot trends across calls. Upload call scripts to track answers to important questions. Share and rewatch the important parts of a call. Share product feedback directly from the voice of the customer. Clarity will enrich your Linear tickets with customer context. Send notes and highlights to Slack after every call to keep your team in sync. Clarity automatically extracts requests, pain points, and more. Track every piece of feedback a customer gives to close the loop. Feedback is aggregated into trends so you can spot opportunities. Insights form across conversations, not just in individual calls. -
34
Roadloom
Roadloom
Roadloom is a customer feedback management platform designed to help businesses turn feedback into actionable insights. With features like centralized feedback collection, data-driven prioritization, and strategic roadmap planning, Roadloom empowers product teams to make informed decisions and build products that truly meet customer needs. By aligning teams around clear priorities, improving collaboration, and utilizing a public roadmap, Roadloom enables companies to drive product success and reduce customer churn.Starting Price: $39/month -
35
Birdie
Birdie
Orchestrate your customers' voices and make better product decisionsā. Birdie is a platform that allows people in product-related jobs to centralize and classify feedback from many sources in a single place and get insights with the help of AI. We help product-centric companies better understand customers at scale to create product strategies to increase acquisition, conversion, and retention. Combining cutting-edge AI technology and human expertise, our collaborative SaaS platform gives a superpower to product teams: listening to millions of customer feedback to prioritize key features, optimize product and positioning, identify emerging trends, and monitor competitors. Drive better product decisions and prioritize the roadmap based on your customer feedback. Refine product positioning and create key messages that stick to your audience using your customers' words. Spend less time analyzing data from multiple sources and spend your time talking to customers. -
36
FullSession
FullSession
Track clicks, taps, mouse movements, and hovers to visualize user frustration and help you improve your digital customer experience. Go beyond static heatmaps and track dynamic elements such as pop-us, hidden items, drop-down menus, etc. Understand the UX complexity of your mega-menus through our interactive heatmaps and remove user frustration to increase conversion. Never miss any click, scroll, hover, and identify key elements that capture usersā attention. Measure sentiment across different pages and target groups. Connect quantitative and qualitative insights. Collect and analyze your NPS score and get real-time feedback. See why users are unhappy by viewing session recordings for low feedback scores. Get insights behind every user action every step of the way. Utilize dynamic and interactive website heatmaps to see where users drop out. Increase conversion rates, fix issues, and segment optimize for better growth.Starting Price: $39 per month -
37
FeedbackNow
Forrester Research
Measure customer feedback. To deliver excellent CX, collect and measure customer feedback to pinpoint emerging issues before they negatively impact your organization. Our customer feedback system provides Smiley Boxes and digital collection methods to collect massive amounts of meaningful customer feedback. Intuitive devices allow organizations to achieve high customer feedback response rates. Our solution can be deployed worldwide without any IT integration. Developed and built in Switzerland, the robust construction of the Smiley Box ensures high resistance to water and impact, complete with a battery life of more than a million clicks. Our solution leverages the latest in computing infrastructure, and is always evolving to meet new performance demands. Additionally, our data center follows the highest security, privacy and redundancy standards. -
38
Sorrel AI
Sorrel AI
Sorrel AI is an advanced customer-insights platform that uses AI to collect and analyze large volumes of online reviews and feedback, then generates a detailed profile of a brand, its products, and how it stacks up against competitors. It automates the labour-intensive process of review mining by crawling consumer review sites, processing sentiment and themes, and delivering actionable business-intelligence dashboards tailored for consumer-facing companies, investors, and consultants. The platform highlights key strengths and weaknesses of the business, identifies market positioning opportunities, and alerts users to changing consumer sentiment or competitor shifts. Built to process āimmense amounts of customer and competitor review data at paceā, it surfaces enterprise-grade insight which would be impractical to compile manually. The system is especially focused on segments such as hospitality, retail, leisure, and insurance, where consumer feedback drives reputation and value. -
39
ProdCamp
ProdCamp
ProdCamp is an all-in-one user feedback management platform that helps businesses to collect feedback from a number of channels, analyze it and prioritize it and close the feedback cycle. 1. Collect feedback from multiple channels (Intercom, email forward, public roadmap, embeddable feedback widget, Google Chrome extension) 2. Analyze feedback or customer suggestions and attach to the right features. 3. Prioritize what to build next based on the number of votes and $ data from Salesforce, using Prioritization Score or Prioritization Matrix 4. Once prioritized, push your next improvements to Jira or GitLab to pass the ball to developers. 5. Notify customers once an update was shipped via email an/or using our Changelog module (standalone or embeddable).Starting Price: $29/month -
40
HappySat
Invarosoft
HappySat is a customer feedback platform built for MSPs that streamlines both CSAT (Customer Satisfaction) and NPS (Net Promoter Score) surveys through integration with PSA tools. It captures client feedback via a four-smiley-face CSAT system for everyday tickets, projects, and onboarding, while NPS surveys measure overall satisfaction. It provides real-time reporting and alerts, enabling MSPs to celebrate successes and promptly address negative responses. Seamless embedded survey functionality (via snippet code) works with major PSA systems, such as ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, making setup quick and centralizing feedback within existing workflows. HappySat can be used standalone or as part of Invarosoftās Stack Saver bundles, offering comprehensive feedback collection and analysis in one platform.Starting Price: $49 per month -
41
Clientpulse
Clientpulse
Clientpulse automatically ingests and analyzes user feedback from app reviews, support tickets, and survey responses to reveal why users churn, struggle, or love your product, using stateāofātheāart LLM clustering to identify and count the most frequent topics rather than generic summaries. It visualizes these trends in an interactive Voice of Customer dashboard where clicking on any chart drills down to the original conversations behind each insight. An adaptive taxonomy continually updates as new themes emerge, ensuring your team always works with current, relevant categories without manual tagging. Integrated sentiment analysis uncovers negative sentiments that may not surface in metrics like NPS or CSAT, helping you proactively address issues and drive positive wordāofāmouth.Starting Price: $30 per month -
42
Elvan
Elvan
Elvan is a customer feedback and insights platform that helps SaaS and ecommerce teams capture high-signal feedback and turn it into clear, actionable insights. Teams can collect NPS, CSAT, CES, and targeted microsurveys at key moments such as post-checkout, in-app actions, or via email. Elvan uses AI to analyze qualitative responses, identify themes, highlight churn risks, and surface growth opportunities without manual tagging or spreadsheet work. With a lightweight setup, flexible survey triggers, and real-time dashboards, Opin helps teams understand why customers behave the way they do and act faster on what matters most. It is built for teams that want clarity, not vanity metrics.Starting Price: $49/month -
43
Commentblocks
Commentblocks
Commentblocks is a simple visual feedback tool that helps teams collect clear, actionable comments directly on live websites. It replaces long email threads by letting clients pin comments exactly where issues appear on the page. Users share a single link, and clients can leave feedback instantly without creating an account or installing anything. Commentblocks works on any website, with no code snippets, extensions, or setup required. Visual, point-and-click comments eliminate confusion caused by vague descriptions like āmake it pop.ā All feedback is centralized, searchable, and easy to resolve within one workspace. The platform is designed to speed up website reviews, QA, and client approvals. -
44
Loopon
Loopon
Loopon ā AI-Powered Guest Experience Intelligence for Hospitality Loopon is a guest experience intelligence platform built specifically for hospitality businesses that want to turn feedback into measurable growth. We help hotels, resorts, restaurants, and hospitality groups understand what guests truly value ā and act on it. What Loopon Does Loopon centralizes guest feedback from multiple sources ā surveys, online reviews, and operational systems ā and uses AI-driven text and sentiment analysis to transform unstructured data into clear, actionable insights. Instead of manually reading thousands of reviews, hospitality teams get: - Real-time sentiment analysis - Automated theme detection - Performance benchmarking across properties - Guest journey insights - Operational trend tracking Loopon bridges the gap between guest feedback and operational decision-making.Starting Price: ā¬100 per hotel per month -
45
Liftify
Liftify
Liftify is an AI-powered reputation and customer experience platform that helps companies increase their online reviews, monitor and respond to feedback, and turn customer sentiment into measurable business growth by automating key interactions and insights across review sites and internal surveys. It provides a suite of products including Review Pro for generating more 5-star reviews and improving SEO and sales; Experience Pro for collecting and analyzing internal feedback; Loyalty Pro to grow repeat business and customer lifetime value; and Convert Pro for converting more prospects with tools like website chat and automated follow-ups, all supported by AI-enabled tools that help craft responses and surface key themes from feedback. Businesses can centralize review monitoring with real-time alerts and respond directly from the dashboard, track issues with case management, and integrate Liftify with CRMs and POS systems to automate data flow and improve campaign success. -
46
Loops
ThinkSprint
Get real consumer feedback across the creative journey in hours and dazzle stakeholders with distinctive work the audience loves. Loops gives you audience feedback within hours, not weeks. Test multiple concepts simultaneously and iterate quickly - essential for staying competitive in 2025's content-heavy landscape.Starting Price: $1820/month -
47
Verint Digital Feedback
Verint
Verint Digital Feedback empowers you to leverage the Voice of your Customer (VoC) to make smarter and faster business decisions. How? By enabling you to give your customers a voice from within their customer experience (CX), completely on their terms, capturing rich context regarding their feedback, and then applying advanced analytics to take real-time and targeted action. The result: improvements to the consistency and quality of your CX that deliver measurable business impact. Verint Digital Feedback has been a market leader in the CX space for over a decade, trusted by hundreds of the worldās leading companies to turn Voice of Customer into competitive advantage. Behind our iconic [+] feedback tab that empowers your customers to let you know what's on their minds, our enterprise Software-as-a-Service solution provides you the context and the tools you need to take immediate action on what your customers want you to know. -
48
SmileBack
SmileBack
SmileBackĀ® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBackĀ® to become a part of your daily workflows so thereās fewer barriers to success.Starting Price: $58 per month -
49
Upland Rant & Rave
Upland Software
Respond to customer feedback and close the loop efficiently with real-time alerts. See what customers are saying with data analysis, visualizations, and taxonomies tailored to your organization. Collect, analyze, and act on internal feedback to create champion employees that thrive on keeping customers happy. Create a seamless delivery process with proactive communications. Reduce call center volume and create a culture of customer care. Reduce operational cost with a digital-first approach. Easily capture multi-channel feedback from any point in the customer journey. Reduce cart abandonment and hear the voice of the āsilent shopperā with listening posts. Prevent churn and make service improvements with real-time feedback. Address tenant needs faster while reducing the volume and complexity of complaints. Reduce inbound calls and keep customers informed with proactive communications. -
50
Emotics
Adoreboard
Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions. Measure the intensity of emotion expressed by customers across 8 emotion indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX. Enables a 360Ā° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk. Emotics makes sentiment analysis redundant and goes further than NPS.Starting Price: $289 per month
