Audience

Companies seeking a Knowledge Management platform for higher customer satisfaction and customer loyalty

About Serviceware Knowledge

Be it working from home or delivering top-level customer service to all of your clients. In this world of rapidly accelerating digital transformation and economic uncertainties, it is more important than ever before to manage your company’s knowledge efficiently and sustainably. A solid knowledge base needs to be accessible anytime, anywhere, and immediately. If your helpdesk is not able to successfully adapt to the development of your company knowledge and ever-changing conditions, you might put the short-term and long-term success of your business at risk. Even outside of worst-case scenarios, higher processing times and low resolution rates during first contact will put you at a significant and avoidable competitive disadvantage. Remote teams and and working from home aggravate the exchange and flow of information in person.

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Pricing

Free Trial:
Free Trial available.

Integrations

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Ratings/Reviews

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Company Information

SERVICEWARE
Founded: 1998
Germany
serviceware-se.com/solutions/serviceware-platform/serviceware-knowledge

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Phone Support
Online

Serviceware Knowledge Frequently Asked Questions

Q: What kinds of users and organization types does Serviceware Knowledge work with?
Q: What languages does Serviceware Knowledge support in their product?
Q: What kind of support options does Serviceware Knowledge offer?
Q: What type of training does Serviceware Knowledge provide?
Q: Does Serviceware Knowledge offer a free trial?

Serviceware Knowledge Product Features

Knowledge Management

Self Service Portal
Collaboration
Discussion Boards
Cataloging / Categorization
Full Text Search
Content Management
Knowledge Base Management
Decision Tree
Artificial Intelligence (AI)