ServiceTeam ITSM Integrations

Azure Monitor maximizes the availability and performance of your applications and services by delivering a comprehensive solution for collecting, analyzing, and acting on telemetry from your cloud and on-premises environments. It helps you understand how your applications are performing and proactively identifies issues affecting them and the resources they depend on.

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

Microsoft Entra ID (formerly known as Azure Active Directory) is a comprehensive identity and access management cloud solution that combines core directory services, application access management, and advanced identity protection. Safeguard your organization with a cloud identity and access management solution that connects employees, customers, and partners to their apps, devices, and data. Protect access to resources and data using strong authentication and risk-based adaptive access policies without compromising user experience. Provide a fast, easy sign-in experience across your multicloud environment to keep your users productive, reduce time managing passwords, and increase productivity. Manage all your identities and access to all your applications in a central location, whether they’re in the cloud or on-premises, to improve visibility and control.

For customers who aren’t ready for the cloud, Office 2021 is the next on-premises version of Word, Excel, PowerPoint, Project, Visio, Access, and Publisher. Create presentations, data models, and reports with tools and capabilities like PowerPoint Morph, new chart types in Excel, and improved inking across apps. Manage your time, email, and contacts more easily with features like Focused Inbox, travel and delivery summary cards in Outlook, and Focus Mode in Word.

Azure DevOps is a comprehensive set of modern development tools that help teams plan smarter, collaborate better, and deliver software faster. It provides services like Azure Boards for work tracking, Azure Pipelines for continuous integration and deployment, Azure Repos for Git-based source control, and Azure Test Plans for quality assurance. With built-in support for GitHub Copilot, developers can boost productivity by leveraging AI-assisted coding. The platform offers seamless integration with a variety of tools and supports any language, platform, or cloud environment. Azure DevOps emphasizes security with extensive compliance certifications and a dedicated engineering team. Trusted by leading global companies, it enables organizations to accelerate development cycles while maintaining high code quality and operational agility.

Network Performance Monitor (NPM) by SolarWinds delivers advanced network troubleshooting for on-premises, hybrid, and cloud services using critical path hop-by-hop analysis. Powerful and affordable, this modern network monitoring software enables IT organizations to quickly detect, diagnose, and resolve network issues and outages, thereby improving network performance. SolarWinds’ Network Performance Monitor offers a host of features such as Performance analysis dashboard, NetPath critical path visualization, Intelligent alerts, Multi-vendor network monitoring, Network Insight for Cisco ASA and F5 BIG-IP.

Stay in control of your IT—across your environment and platforms—with System Center. Simplify the deployment, configuration, management, and monitoring of your infrastructure and virtualized software-defined datacenter, while increasing agility and performance. Diagnose and troubleshoot infrastructure, workload, or application issues to maintain reliability and high performance. Deploy and manage your software-defined datacenter with a comprehensive solution for networking, storage, compute, and security.

Managing Microsoft Teams and Microsoft Office 365 application performance requires deep insight into the real user experience as well as coordination between IT departments and service providers that each work with different tools with different objectives. IT teams often struggle to qualify and solve application performance or voice quality issues because available data from user feedback and traditional monitoring tools don’t provide substantial insight into the user experience. Martello Vantage DX™ gives IT teams complete end-to-end visibility of Microsoft 365 user experience to rapidly detect and resolve problems before they impact the user experience. Detect, alert and anticipate user experience challenges. Qualify and prioritize IT and third-party issues impacting Microsoft Teams and Microsoft Office 365. Ensure optimal Microsoft service productivity for your business lines.