Audience
Enterprises and large organizations seeking to modernize HR operations, enhance employee experiences, and reduce costs through AI-driven service delivery
About ServiceNow HR Service Delivery
ServiceNow HR Service Delivery (HRSD) is a unified platform that streamlines HR processes, improves employee experiences, and reduces operational costs. It enables organizations to digitize manual workflows, automate case resolution, and provide a single portal for all employee requests. With features like AI-driven self-service, Employee Journey Management, and Case & Knowledge Management, HRSD ensures that employees get fast, accurate support throughout their lifecycle. The solution integrates with ServiceNow’s AI Platform, empowering HR teams with generative AI capabilities that accelerate productivity and simplify complex processes. Employees can access information and make requests across departments via the Employee Center, mobile app, or virtual agent. Trusted by enterprises worldwide, HRSD enhances engagement, increases efficiency, and drives organizational growth.