Audience
Field service teams looking to connect with other teams and mobile tools to quickly respond to and prevent issues
About ServiceNow Field Service Management
Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Ensure the safety of both customers and workers. Boost customer satisfaction with efficient management. Complete work the first time Solve customer issues on the first visit. Automatically assign the most qualified people for the job and ensure they have the right info by integrating with customer service. Capabilities that scale with your business. Field Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change. Break down silos, automate workflows, and streamline processes. Reduce costs and increase revenue while you minimize efforts for your customers and employees. Improve deflection rates for dispatches and break down silos with integrated field and customer service connected to the rest of the business.
Other Popular Alternatives & Related Software
RazorSync
Streamline management of your field service with RazorSync software for mobile phone, tablet, and computer. Schedule, dispatch, invoice, and even manage customer records from the field! Capabilities such as viewing jobs and technicians on a map or rescheduling and dispatching to save time/travel. Data is stored in the cloud to ensure easy access, and customer records that update your office QuickBooks automatically. RazorSync users report higher billings, revenue, and customer satisfaction.
Start a free trial today!
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CrewTracks
CrewTracks.com is a powerful, paperless field management solution designed to simplify operations for companies with mobile workforces. Say goodbye to timecards, safety forms, and daily reports—CrewTracks offers a fully digital approach to tracking crews, managing projects, and handling administrative tasks.
With its intuitive web interface, you can import bids, schedule jobs, dispatch crews and equipment, and view real-time reports. The mobile app empowers field workers to report attendance, production, and materials usage directly from the job site. CrewTracks also includes robust document management features, allowing crews to access, edit, and sign plans or custom PDF forms in the field.
In short, CrewTracks helps you eliminate paperwork, stay within budget, and ensure nothing falls through the cracks, making your business more efficient and productive.
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BlueFolder
Introducing BlueFolder – Your Ultimate Service Management Solution
Unlock the full potential of streamlined service management with BlueFolder, the comprehensive software designed to empower your business. Whether you're a field service provider, maintenance team, or IT support organization, BlueFolder is your go-to solution for optimizing workflows, enhancing customer satisfaction, and boosting efficiency.
Key Features:
Intuitive Work Order Management
Dispatch and Scheduling
Customer Relationship Management (CRM)
Mobile Accessibility
Billing, Invoicing, and Payments
Asset/Equipment and Contract Management
Customizable Reporting
Integration Capabilities
Choose BlueFolder and experience the transformation of your service management operations. Elevate customer satisfaction, increase efficiency, and drive success with the power of BlueFolder at your fingertips.
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FSM Grid
Now you can eliminate human error and let FSM Grid AI-driven technology automate your scheduling, routing, work orders and inventory control. Our Field Service Management Software also connects your in-field team to your back-office seamlessly, while integrating your legacy systems effortlessly through the cloud or on your servers. And with IoT devices to predict failures, Our smart technology schedules the technician and equipment before the problem occurs. FSM Grid enables you to drive efficiency, streamline your processes and optimize your entire service management experience. Seamlessly integrate your CRMs, ERPs & accounting systems. FSM Grid enables seamless objective-based resource allocation, improves dispatch efficiency, and facilitates effortless work completion. With real-time optimization, you can instantly respond to unexpected business changes or emergency orders and re-schedule your mobile force.
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Integrations
Company Information
ServiceNow
Founded: 2003
United States
www.servicenow.com/products/field-service-management.html
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online
ServiceNow Field Service Management Frequently Asked Questions
ServiceNow Field Service Management Product Features
Field Service Management
Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Time Clock
Work Order Management
Billing & Invoicing
Electronic Signature
Quotes / Estimates
Service History Tracking
