Audience
IT service managers in need of a solution to automate routine tasks and enhance operational efficiency within their organizations
About ServiceNow AI Agents
ServiceNow's AI Agents are autonomous systems embedded within the Now Platform, designed to perform repetitive tasks traditionally handled by humans. These agents interact with their environment to collect data, make decisions, and execute tasks, enhancing efficiency over time. Leveraging domain-specific large language models and a robust reasoning engine, they possess a deep understanding of business contexts, enabling continuous improvement in outcomes. Operating natively across workflows and data systems, AI Agents facilitate end-to-end automation, boosting team productivity by orchestrating workflows, integrations, and actions throughout the enterprise. Organizations can deploy prebuilt AI agents or develop custom agents tailored to specific needs, all functioning seamlessly on the Now Platform. This integration allows employees to focus on more strategic initiatives by automating routine tasks.
Other Popular Alternatives & Related Software
Appsmith
Appsmith is an open-source low-code platform designed to help businesses rapidly build custom internal tools and applications. With a drag-and-drop interface and extensive integration capabilities, Appsmith simplifies the development of dashboards, admin panels, and CRUD applications. Developers can also customize functionality using JavaScript, while seamless integration with databases and APIs makes it highly versatile. It supports self-hosting and enterprise-grade security features such as role-based access controls, audit logging, and SOC 2 compliance, making it suitable for organizations of all sizes.
Appsmith's AI-powered agent platform enables businesses to build custom conversational agents tailored to their specific needs. These agents can be embedded into various business workflows, enhancing support, sales, and customer success teams. By leveraging data-driven AI, the platform automates tasks and scales operations efficiently.
Learn more
Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
Learn more
SysAid
SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting to delivering strategic impact. With no-code workflows, AI-powered ticket handling, and an intuitive self-service portal, SysAid empowers IT to focus on what really matters: business value.
At its core is Agentic AI: a powerful operational layer where AI Agents take the first action, accelerating resolution and boosting efficiency. Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data.
Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you.
ITSM run by AI—and by you.
Learn more
Emergence Orchestrator
Emergence Orchestrator is an autonomous meta-agent designed to coordinate and manage interactions between AI agents across enterprise systems. It enables multiple autonomous agents to work together seamlessly, handling sophisticated workflows that span modern and legacy software platforms. The Orchestrator empowers enterprises to manage and coordinate multiple autonomous agents at runtime across various domains, facilitating use cases such as supply chain management, quality assurance testing, research analysis, and travel planning. It handles tasks like workflow planning, compliance, data security, and system integrations, freeing teams to focus on strategic priorities. Key features include dynamic workflow planning, optimal task delegation, agent-to-agent communication, an agent registry cataloging various agents, a skills library for task-specific capabilities, and customizable compliance policies.
Learn more
Integrations
Company Information
ServiceNow
Founded: 2004
United States
www.servicenow.com/products/ai-agents.html
Videos and Screen Captures
Other Useful Business Software
Level Up Your Cyber Defense with External Threat Management
Move beyond alerts. Gain full visibility, context, and control over your external attack surface to stay ahead of every threat.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online