OpenScape Session Border Controller
The OpenScape Session Border Controller (SBC) by Mitel is a highly scalable solution supporting broad SIP interoperability, advanced media handling, and robust security. Specifically designed for VoIP systems, it terminates SIP sessions on the WAN side, ensuring traffic originates from authorized sources, and inspects SIP and media packets for protocol violations or irregularities. OpenScape SBC dynamically manages firewall "pin holes" for RTP and SRTP media connections. It is compatible with Mitel’s MiVoice Business, MiVoice MX-ONE, and MiVoice 5000, as well as OpenScape Voice, OpenScape 4000, and OpenScape Business. It fits the unique needs of organizations of any size and offers various deployment options, including virtualized software for VMware ESXi, with upcoming support for commercial off-the-shelf solutions like Lenovo servers and a gateway option with Kontron servers.
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MiVoice Business
The on-premise business phone system that has everything your organization needs to deliver great customer experiences. MiVoice Business is at the heart of Mitel’s leading on-site communication solution (comprising of MiVoice Business, MiCollab, MiTeam Meetings & MiContact Center Business), enabling your organizations employees to instantly benefit from unified, scalable and mobile communications. It’s everything your business needs to take its communications to the next level—through mobility, team collaboration, video conferencing and exceptional customer experience delivery. MiVoice Business is designed to meet the needs of businesses from 5 to 130,000 users, in a single site or a multi-site network that spans the globe. Software running on Mitel Collaboration Service Appliances can be installed on industry-standard x-86 servers in a virtualized environment, which eliminates the need to support multiple appliances, especially for customers who choose a centralized UC deployment.
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OpenText CX-E Voice
Deployed on-premises or in the Cloud, CX-E offers seamless integration with all major communications platforms – Avaya, Cisco, Microsoft, Mitel, NEC and more – complimenting any telephony and email infrastructure. Industry-leading functionality with end-to-end voice message encryption. Mobile application, single number reach, smart call forwarding, separated business & personal communications, inbound call screening, mobile number protection, and more. Ties together voicemail, email, and fax into one inbox. Text-to-speech, voicemail transcription, and secure messaging available. Speech enabled, hands-free/ eyes-free access to calendar, email, fax, and voicemail. Federated presence to calendar to play an informative personal greeting. Supports multiple attendants, speech-recognition interfaces, greetings for different departments, multilingual interfaces, scheduled messages, and more. Perform customized automated outreach via telephone calls or text messages.
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Mitel Teamwork
Mitel Teamwork is a collaborative web and mobile application designed for the Mitel MiCloud Connect user. With integrated tools, from real-time instant messaging to collaborative team workspaces and video conferencing to collaborative desktop sharing, Mitel Teamwork will transform the way you work and enable your teams to be more productive and collaborative, whether they're in the office or on the go. With collaboration, video conferencing and messaging all rolled into a single, unified service, employees spend less time trying to connect and more time engaged in productive communications. Get a communications experience that’s consistent across all your devices, from your desktop to mobile device. Stop a conversation on one device and pick it up on another. It’s that simple. Collaborate anywhere, anytime. Whether you’re in the office, at home or on the road, MiCloud Connect is always there with you.
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