Audience
Pet Sitters and Dog Walkers in need of a solution to manage both their animals and clients' schedules and needs
About Scout
Scout is the new standard in pet-sitting and dog-walking software. Our easy-to-learn modern app experience is preferred by dog walkers and pet sitters around the world. Scout has the simplicity your clients need and the robust features your team deserves. Repeating appointments, GPS tracking, automated invoicing, and the best custom branding options in the pet-sitting industry. Find out why pet sitters everywhere are choosing Scout. Sign up today for a free trial -- no credit card is required. Your clients will love to see the photo check-ins, GPS tracking, and end-of-service report cards after a job well done. Let your clients request services directly from their phones. Quickly manage and approve appointments so nothing is missed! Create and send invoices automatically and then process payments instantly. Never miss an invoice again! Scout makes it easy for your clients to request and schedule services on their phones.
Pricing
$15/month for each additional active Staff user
Integrations
Company Information
Videos and Screen Captures
Product Details
Scout Frequently Asked Questions
Scout Product Features
Pet Sitting
Scout Verified User Reviews
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"Limited, buggy and difficult owner/operator" Edited 2021-09-13
Pros: Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward.
Cons: Too many seemingly simple things to list:
No On / off toggle to customize preferences.
Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails).
Don't even attempt to ask for phone support even in an emergency!!!!
The app is constantly buggy either not loading or reminding you 20x up to 10pm to check out a dog that was already checked out!! Bing bing bing bing. No way to turn this off either.
Schedule often doesn't load for staff at all lately- a total nightmare to run a business like this.Overall: The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy.
Read More...Reply from ScoutPosted 2021-10-07
Hi Natasha, thanks for your candor! I am personally sad to see anyone leave, but I'm confident that we provided you with professional, respectful support in all of our interactions. We're always willing to hear both constructive feedback and criticism and do so with class. I apologize that we couldn't offer 24/7 phone support or create one-off features for your specific use case. When it comes to product decisions, we need to ensure we're spending time on the features and functionality that provide the most value to all of our customers as a whole. Given your treatment of myself and my team over the past few months, I think this split is best for both of us. Regardless, I do wish you all the best.
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