Audience
Contact and call centers requiring a business platform to improve their services
About Scorebuddy
Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs. Allowing you to make decisions about where to focus your quality management resources. Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps. Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service. Scorebuddy delivers measurable, positive change to contact centers worldwide. Scorebuddy needs the contact information you provide to contact you about our products and services.
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Pricing
Starting Price:
$159 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Sentient
Founded: 2001
Ireland
www.scorebuddyqa.com
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Product Details
Platforms Supported
Cloud
Training
Live Online
Webinars
Support
Phone Support
Online
Scorebuddy Frequently Asked Questions
Scorebuddy Product Features
Call Center
Blended Call Center
Call Recording
Call Scripting
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Call Logging
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management