Alternatives to SanCCS
Compare SanCCS alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to SanCCS in 2025. Compare features, ratings, user reviews, pricing, and more from SanCCS competitors and alternatives in order to make an informed decision for your business.
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CallShaper
CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions. -
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CallTools
CallTools
Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results. -
3
Freshdesk
Freshworks
Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: - Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view - Improve agent productivity with smart workflow automation rules - Deliver seamless self-service experiences with AI-powered chatbots and branded help centers - Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.Starting Price: $15.00/month/user -
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Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.Starting Price: $1.00/user -
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Local Measure Engage
Local Measure
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat. -
6
uContact
net2phone
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow DesignerStarting Price: $59.99/month/user -
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XCastLabs
XCastLabs
The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation. Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!Starting Price: $4.95/month -
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Call Center Studio
Call Center Studio
Elevate your customer service with AI powered contact center software. Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers. Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen. If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you! Meet our user-friendly product! 💰 Pay-as-you-go ✔️ No hardware. No software. No maintenance 👨💻 Easy to use 🔗Smooth integration -
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wolkvox
Microsyslabs
wolkvox is a cloud-based call center management software that helps businesses streamline communications across numerous web chat applications and social media channels such as Telegram, WhatsApp, Line, Twitter, Facebook, and Instagram. Organizations can manage interactions using video calls, landline, mobile devices, SMS, email and more. wolkvox enables enterprises to create and monitor multiple customer categories, record and analyze client interactions and generate reports to track the performance of campaigns and agents. It offers a variety of features including a drag-and-drop interface, simultaneous calling, Artificial Intelligence (AI)-enabled speech analytics, gamification, and more. Additionally, administrators can use the predictive dialer to establish custom rules for virtual agents, call routing and messages and design templates for email and SMS campaigns. wolkvox supports integration with various third-party ERP, business intelligence, CRM, and information systems. -
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ConVox
Deepija Telecom
ConVox is a comprehensive call center software solution that caters to various communication needs. It offers features for both inbound and outbound calling, making it a versatile tool for call centers of all sizes. One of the standout features of ConVox is its predictive dialer, which helps call centers optimize their outbound calling operations by automatically dialing numbers and connecting agents to live calls, thereby increasing efficiency and productivity. In addition to traditional voice calls, ConVox also supports audio conferencing, allowing multiple participants to join a call simultaneously. This feature is particularly useful for virtual meetings or training sessions. Moreover, ConVox integrates WhatsApp messaging solution into its platform, enabling businesses to communicate with customers through this popular messaging app. This integration enhances customer engagement and provides an additional channel for customer support. -
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SpitFire
OPC Marketing
Inbound & Outbound Call Center with Unlimited Lines. Fully Blended. User-Friendly. Cost-Effective. SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. This enterprise grade system has 6 dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, Manual Dialer, and Click to Dial. Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations. -
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Readymode
Readymode (formerly Xencall)
Readymode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, Readymode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.Starting Price: $150 -
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GoTo Connect Contact Center is an all-in-one cloud contact center solution designed to elevate customer experience through AI-powered tools. It integrates voice, email, webchat, SMS, WhatsApp, social media, and video channels into a single platform for seamless communication. The solution features intelligent call routing, callback queues, and real-time analytics to minimize wait times and improve agent performance. Supervisors and admins can use coaching tools, call recording, and listen/whisper modes to enhance service quality. The platform offers easy setup with a drag-and-drop dial plan editor and a unified dashboard for managing permissions and call flows. With enterprise-grade security and 99.999% uptime, it ensures reliable and safe customer interactions.
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OneContact CC
Collab
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client. -
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Kunnect
Kunnect
Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.Starting Price: $125 per month -
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iCallify
iCallify
iCallify provides intelligent call center software that enhance customer experience with AI-powered features. Our platform offers inbound, outbound, and blended call center capabilities with advanced features like auto dialer, predictive dialer, power dialer, preview dialer, IVR, voice broadcasting, WhatsApp, click-to-call, and real-time monitoring dashboards. Designed for scalability and efficiency, iCallify empowers businesses to optimize communication strategies and boost productivity. Focusing on delivering exceptional customer experiences, we offer tailored solutions to diverse industries' unique needs, ensuring seamless integration and robust performance. iCallify is your trusted partner in transforming telephony into a powerful business asset. -
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MegaDialer
Megacall
MegaDialer is a cloud-based call center software designed to help businesses with preview or predictive dialing. With its interactive interface, users can view information about campaigns, track agents and perform real-time analytics. MegaDialer offers features such as instant call reports, on-demand recording, call supervising, call layout after completion, caller ID, call monitoring, automatic re-calls, automated emailing, incoming call management, real-time activity panels, call list for agents and different levels of administration. MegaDialer can be also integrated with SMS and CRM systems, helping employees manage leads. Pricing is based on usage and technical support is provided via email and phone.Starting Price: Pay as you go -
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Ytel
Ytel
Predicatively dial your contacts and automatically leave voicemails, emails, and text messages - with no special equipment. Ytel is a cloud-based integrated marketing suite solution. Ytel Contact Center assists SMB call centers and businesses in managing multi-channel communications. Ytel features include auto-dialing, call distribution, voice response, and a scripting module. With Ytel, users can gain access to real-time agent reporting for metrics on call performance and lengths. Ytel is also accessible via iOS and Android devices. Develop new communications functionality in any language and get to production faster. Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.Starting Price: $99 per user per month -
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Freevoice
Freevoice
Freevoice is a comprehensive business communication platform offering a range of solutions tailored to enhance organizational efficiency. Their business phone system provides features such as user portals for internal messaging, call management, faxing, texting, and personal call routing. It supports connections from various devices, including desk phones, softphones, or browsers, and offers local presence by automatically matching your caller ID to the area you're calling. For call centers, Freevoice delivers tools to track marketing efforts, manage agents, and ensure a superior customer experience. Features include auto-call distribution, call queuing, virtual hold, agent portals, caller priorities, and local number display. The system also provides extensive reporting and metrics, such as agent reports, queue reports, call details, and wallboard displays. The predictive dialer feature allows dialing multiple lines per agent.Starting Price: $5.90 per month -
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eTollFree
eTollFree
Increase agent productivity with eTollFree Predictive Dialer. Offering contact centers a completely customizable business phone system plus webphone, eTollFree helps small businesses fulfill customer service requirements. The solution works as both outbound and inbound call center software and offers a wide range of features, such as autodial campaigns, callbacks, manual dial mode, answering machine detection, real-time report display, and more. You can own your very own 833 toll-free number for the same low monthly rate of $0.99 per month for life, and still have all the great features we provide for all of our other toll-free numbers. Since this is a brand new toll-free code, the possibilities for number combinations are endless. Any combination of digits you can think of, we can search for and reserve for you, if it is available. You’ll then be able to use these cheap toll-free numbers with your predictive dialer system.Starting Price: $99.00/month -
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LeadDesk
LeadDesk
LeadDesk’s auto and predictive dialer modes enable your agents to go from 40 calls per day to 120 calls per day. Imagine what this does to your revenue and bottom line? LeadDesk comes with eight different dialer modes including auto and predictive dialers. Your outbound sales agents reach customers quickly in any situation with the right dialer mode. Switching from a manual dialer to LeadDesk typically enables your call center agents to call three times as many contacts per day. You know best. So why not boost your campaign ROI by creating, managing and reporting sales and marketing campaigns yourself with LeadDesk’s easy-to-use campaign creation and workflow tool? You don’t need to call a consultant each time you want to set up a new sales campaign. Instead, you can constantly optimize call center campaigns based on your real-time monitoring or historic reports.Starting Price: 89€ / license per month -
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PIMS Dialer
Pimsware
PIMS Dialer by Pimsware is a flexible, scalable, and secure cloud-based dialer for call centers of any size. Available for only $125 per agent per month, PIMS Dialer includes unlimited outbound minutes, technical support, call recording, and all features of current and future version of the dialer. It offers a wide range of tools for improving a call center's dialing strategy, call handling, compliance and reporting, and more.Starting Price: $125.00/month/user -
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TelTel
TelTel
Free telephony center that provides outgoing and incoming calls via Internet with a wide range of functionality for your business. To receive calls, you can buy all kinds of Latvian and foreign numbers and forward them to a call center or a mobile phone. Call within Latvia or abroad for a couple of cents per minute. Call from your phone without changing current operator or SIM card. You can playback audio for each call. Real-time call reports and statistics. Predictive dialer and click2call decrease agents dialing time. With auto dialer blast recorded message automatically to all numbers. In background customer hear music and call is forwarded to all or the first available operator. -
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inConcert Contact Center
inConcert
Improve your customer’s experience and optimize your company’s time and resources with the most comprehensive all-in-one contact center solution on the market. Manage all interaction with your clients: phone, email, WhatsApp, Messenger, web chat, SMS, online forms or app stores from one single platform. Generate a unique record per contact and forget about. Operate from any device with browser access thanks to the cloud environment. Enjoy the ease of use and excellent sound quality offered by this protocol. Make more successful calls in less time using multimodal automatic dialing. Choose the type of dialing you need to boost your campaigns: progressive, predictive or preview mode. Manage inbound calls in a simple and productive way with intelligent routing of interactions, voicemails and outbound channel integration on the same desktop. -
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Voiptime Contact Center
Voiptime Cloud
Increase talking time up to 300% with a versatile cloud-based call center solution. It has everything you'll ever need: automated call distribution, IVR system, call campaigns with 3 dialing modes (Preview, Power, Predictive), auto dialing, mini CRM, call scripting, quality assurance, and comprehensive reporting. Enjoy the capabilities of Voiptime Cloud Contact Center software trusted by 1000+ users!Starting Price: $70 per user per month -
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T-Max Predictive Dialer
T-Max Dialer & Communications
Unlimited Calling - FREE TRIALS T-Max Predictive Dialer, an inbound and outbound CRM dialing system, is ideal for debt collections, marketing, and sales teams. With T-Max Predictive Dialer, users can reach as many live contacts as possible at one time by dialing up to five numbers at once. T-Max Predictive Dialer's automated system enables users to reduce the time to take on busy signals, wrong numbers, or no answers and instead aim to connect all receivers to a live agent at first contact. Managers can use monitoring to listen to agent calls, barge in or take over calls for QA or to help close the call. If you need a hosted auto dialer VOIP phone system with power dialer, preview dialer, sip phone, webphone, voicemail drops, local caller ID, call center, text to speech, and telemarketing capabilities We also have Voice Broadcasting Auto Dialer Trials. Compatible with ANY CRM including Salesforce, Zoho, & MondayStarting Price: $100.00 per month -
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Sinch Contact Pro
Sinch
Sinch Contact Pro is an omnichannel cloud contact center solution designed to enhance customer service experiences. It supports various communication channels, including telephony, email, chat, video, SMS, and messaging apps like WhatsApp, Facebook Messenger, and Viber. The platform integrates seamlessly with CRM systems such as Salesforce, ServiceNow, and SAP, providing agents with a unified interface to manage customer interactions. Features include real-time monitoring, historical reporting, agent guidance, and outbound campaign management. Additionally, Sinch Contact Pro offers pre-integrated chatbot support through Sinch Chatlayer, enabling efficient handling of customer inquiries. Deployment options are flexible, with both cloud-based and on-premise solutions available, ensuring adaptability to various organizational needs. -
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My Call Cloud
My Call Cloud
My Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our Call Center Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!Starting Price: $65.00/month/user -
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DialedIn
DialedIn
Streamline your operations, whether your calls are inbound, outbound, or both. DialedIn is a modern Call Center as a Solution (CCaaS) platform designed to transform customer interactions. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you streamline operations, improve agent efficiency, and deliver better outcomes across every call. Key features include: • Rapid Deployment • User-Friendly Interface • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Exceptional U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead of the curve.Starting Price: $25.00/month/user -
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Octella
Octella
Octella is a customizable omnichannel contact center platform that consolidates voice, messaging, and digital channels into a single interface. It provides full PBX capabilities, call flow management, recordings, voicemail, IVR, and text‑to‑speech, alongside advanced autodialing to optimize agent workloads and reduce drop‑offs. Social media and chat integrations enable seamless customer engagement across platforms, while direct inward dialing (DID) numbers let you localize presence. Built‑in call tracking, callback scheduling, and email integration ensure no customer request slips through the cracks, and global SMS support extends outreach worldwide. The platform’s AI features automate routine tasks, such as sentiment analysis, call summarization, and intelligent routing, and deliver real‑time analytics to surface performance insights. Agents and managers access all channels via a mobile app or softphone, with SIP trunking for high‑quality, scalable voice services.Starting Price: €15 per month -
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Oki-Toki
Oki-Toki
Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders. The Cloud Contact-Center includes: - Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach. - Ability to share agents between projects, teams, and companies. - Integration of Toll-free, local, and non-geographic SIP numbers. - Handling missed calls with a specialized Callback mode. - An employee motivation system with automatic calculation of bonuses and penalties. - Automated KPI tracking, integrated with speech analytics and evaluation sheets. - Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers. - Performance analysis of each agent, team, and the entire contact center. Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts.Starting Price: $30/user/month -
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Enterprise Communications Call Center Software
Enterprise Communications GmbH
Increase your productivity and sales with the leading outbound call center software. Always keep an overview, full cost control and improve your sales performance at the same time. Increase the productivity of your outbound call center campaign and thus your profitability. After many years of perfectionist-driven further development by analyzing the multiple millions of connections that were mediated by our call center dialer software, our team has now developed one of the best algorithms available on the market to keep your call center agents in the customer conversation almost continuously. As a basis for the dialer algorithm, you only have to enter the maximum permitted drop rate and the desired target waiting time (until the next call from your call center agent). Based on this data and other factors calculated by the system, such as the current availability of your data and the average call time, the best possible agent utilization can be achieved. -
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Belsmart
Beltalk Technologies
Belsmart empowers businesses with a comprehensive cloud communication suite, streamlining all your communication needs into one efficient platform. Our Cloud PBX phone system offers advanced features such as call forwarding, voicemail, and auto attendants, ensuring seamless call management for any size organization. Elevate customer interactions with our robust Contact Center software, which includes omnichannel bulk messaging for personalized and effective outreach across multiple channels. Boost your sales efficiency with our built-in Auto Dialer and Predictive Dialer tools, designed to maximize productivity and connect you with more prospects. Belsmart also provides White-label PBX solutions, allowing you to customize and brand the platform for your own customers, enhancing your service offerings. Key features of Belsmart include Omnichannel Messaging, Lead Management, Automation Workflow, and seamless integrations through API and Webhooks.Starting Price: $80/month -
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InterCloud9 Predictive Dialer
InterCloud9
InterCloud9 hosts an industry leading cloud based predictive dialer. Our dialer is designed for individuals or call centers and capable of dialing up to 5 lines per agent logged in along with inbound call distribution and text messaging. We have no contracts, instant account set up, US based support and training at no extra cost. Our cloud based power dialer can be set up and fully functional in under 10 minutes just plug in your headset, upload your data and enjoy the highest connection rates available! Whether you are a standalone agent or a call center with 100 agents we have the best power dialer for you or your team. Our cloud based power dialer hosts an integrated CRM, real-time agent monitoring, an industry leading per agent calling ratio, call back scheduling/reminders, text messaging, script pop ups and email templates just to name a few of the standard features. Because our power dialer software is cloud based your agents can log in from with an internet connection.Starting Price: $69.00 -
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EVS7
Electronic Voice Services
Outbound and inbound cloud calling made affordable. Empowering sales teams and call centers with power dialer and telephone answering service software coming with friendly, human support. Take control of your inbound call center with complete all in one software with the flexibility to receive, transfer, and handle calls from anywhere. Agents can login from anywhere and immediately start handling calls with just a computer, USB headset, and internet connection. Managers can monitor results, update settings, and view reports. It’s vital that calls can be managed and handled in a timely fashion, and with Octopus, agents will have all the information they need on the screen to handle calls efficiently. Depending on the size of your business, your agents may field hundreds or thousands of calls every month.Starting Price: $89.00/month/user -
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Sip2Dial
Sip2Dial
Cloud call center software to eradicate the issues in on-premise based systems. Our cloud call center software allows businesses to manage their call centers remotely and protect their data from external threats. Sip2Dial’s cloud call center software gives agents the tools and data they need. Our cloud call center software offers an instinctive interface that links customer settings from various channels and directs to various agents. The best part about our cloud call center software is that it can eliminate hold time by providing for your clients the alternative to revive an agent call back when their position touches base to the front of the line. Increase visibility and transparency and make things much easier. We at Sip2Dial understand client requirements precisely. We take time to understand tailored deployments to specific contact center needs, performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.Starting Price: $19.95 per user per month -
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DialerKing
DialerKing Technology
A dialer software can improve efficiency by automating the process of dialing phone numbers, reducing the time agents spend manually dialing numbers, and allowing them to focus on more important tasks such as talking to customers. It can also optimize the process of call routing, call reporting, and call monitoring, allowing managers to identify areas where efficiency can be improved. -
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Puzzel
Puzzel
Support your team and delight your customers with three, brilliantly integrated solutions. Consolidate all your incoming messages. Assign conversations to a specific agent or team. Categorize conversations for easy automation and reporting. An omni-channel solution: Voice, Chat, Email, SMS and Social. Integrates with over 40 partner applications. Accurate forecasting and scheduling including real-time management. Powerful, easy-to-use and affordable. Scalable and optimized for call centers. Puzzel provides all the tools you need to deliver exceptional customer experiences and grow your business. Connect with customers on their favorite channels, build advanced self-service experiences with AI, and optimize your team’s performance to increase efficiency and sales, all in our easy-to-use, cloud-native platform. We keep up with the latest CX and technology trends so you don’t have to. -
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Fonolo
Fonolo
Reap the rewards of our patented contact center technology. Create a better experience and increase customer loyalty by eliminating hold time. Improve contact center productivity and reduce the need to hire additional resources. Drive incremental revenue, encourage repeat customers, and spend less on overheads. Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%. Decrease expensive toll and trunk charges and other unnecessary telephony costs. Meet and exceed your goals for NPS, SLAs, AHT, ASA, CSat, and other metrics important to you. Call-backs are a customer experience no-brainer, improve metrics, increase ROI, and smooth out call spikes with the click. Stop suffering from weekly call spike stress. Deliver an exceptional customer experience by offering call-backs on any channel, at any time. Discover all the features that can empower your call center. -
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VanillaSoft
VanillaSoft
VanillaSoft understands better than anyone that - streamlining the lead generation call process, drives more sales. This is why they have created a full-suite cloud-based solution that incorporates everything found in a contact center software and combined it with the tools required by sales teams to route, manage and market prospects. Agents will can use the power of Progressive Dialing or Manually Dial their calls, using the in-app Call Scripting tool and Team Chat function. Meanwhile, team leaders can uptrain callers using tools like Call Recording, Quality & Queue Management, and automated performance reporting. -
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T-Max Phone Systems
T-Max
The Hosted Business Phone System PBX will make any company sound and function like a Fortune 500 company. Your company can have all your calls answered by an auto-attendant allowing for callers to choose departments, extensions, dial by name or many other options. If you are working on the go you can have them automatically transferred to your cell phone. T-Max is fully geo-redundant. In other words, our servers are being hosted in a top-notch data centers throughout the United States. We use multiple carriers ensuring maximum connectivity to the PSTN. T-Max uses high-quality desk phones from Polycom & Yealink, with many different models to pick from to fit your unique environment best. We offer reception consoles, agent phones, wireless phones, and conference room phones. Our Hosted Business Phone System is the best choice for the price on the market today. 1-888-245-3483 Departments Extensions Digital Receptionist Voice Prompts Voice Mail Fax Service and Much MoreStarting Price: $19.99 Mo/Ext -
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Nextiva Call Center
Nextiva
Nextiva Call Center is a comprehensive cloud-based communication and collaboration solution. Featuring enterprise-grade call center tools, Nextiva Call Center increases your first call resolution with advanced call routing option, provides automated callback and responses to incoming callers, and monitors call flow and call volume seamlessly. By leveraging Nextiva Call Center solution, you can quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. Core features include automatic call distribution, advance interactive voice recording, agent status display, instant escalation, call promotion, 3-way conference call, call queues and monitoring, and more.Starting Price: $50.00/month/user -
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Cybells Dialer
Cybells Technologies
Cybells Dialer is call center auto dialer software with enhanced features. This is the best auto dialer for outbound and inbound campaigns. There are strong functionalities and features such as the predictive dialer, preview dialer, auto dialer, power dialer etc. Cybells auto dialer can be integrated with your existing CRM. Artificial Intelligence (AI) plays a vital role to operate any business. Voice bots and Chatbots are the best AI tools to enhance customer experience. These AI modules are multilingual, intelligent, and user-friendly. This can engage 1000 times more customers at a very low cost. Voice bots and Chatbots modules offer enterprise efficiency and live agent independence in all major languages. Integrated tools, knowledge bank access, and communication among employees when they are live to empower them for enhanced customer experience and engagement -
44
CenterMaster
AcuCall
Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. Outside of CenterMaster’s standard or canned reports, AcuCall’s Reporting Services provide you the data you need to drive results. We understand the importance of timely and accurate data to measure performance and adjust business processes. Route inbound calls to skilled agents across the globe through the CenterMaster cloud. Whether you have one location, multiple locations, or virtual agents CenterMaster will connect customers to the right department and agent creating positive customer experiences. AcuCall’s Professional Services team can facilitate integrations with third-party applications and tools so agents can seamlessly navigate workflows to effectively and efficiently serve customers. -
45
Fonvirtual Call Center
Fonvirtual
Your customers will be able to contact your call center via voice, video or messages over the phone, through click to call buttons on your website, through an app, or even through WhatsApp or email. Your Call Center Software will be manageable from the cloud, combining years of experience, the efficiency of our ACD and the innovation of WebRTC technology. WebRTC allows agents to connect how they want, wherever they want. Connect on any device (computer, cell phone or tablet) and log in from anywhere in the world. Globalize your business with phone numbers from foreign countries. Have a presence abroad by adding local numbers from those countries. Integrate call buttons on your website and Apps. Your clients will be able to call you for free from any place in the world with just a click. You can offer a Whatsapp channel integrated in your Call Center Software so that your agents can also keep in touch with your clients via Whatsapp messages. -
46
Ctalk
Ctalk
Realize the benefits of contact center, IVR, speech recognition, call recording, unified communications, outbound dialing without replacing your existing telephony platform. The Ctalk contact centre system 'wraps around' your existing PBX seamlessly adding features or more capacity. That's why you don't have to rip and replace. Effectively handle more calls and contacts with the same or reduced resources. Significantly reduce your support costs and dependency on I.T. by empowering multiple administrators with on the fly call management. Dramatically Increase first contact resolution. Know who is calling and why, then route to the right agent every time. 24/7 automated services blend seamlessly with proactive outbound calling. -
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Zoho Voice
Zoho
Get multi-channel connectivity with voice and two-way SMS. Manage calls using advanced call center features like call barging, power dialer, and queue performance metrics. Carry out chat-like SMS conversations with local customers from the US and Canada using voice and SMS-enabled local numbers. Send one-way international SMS to 100+ countries. Seamlessly integrate your Zoho Voice phone system with CRM and helpdesk systems. Streamline your communications and transform the way you engage with your customers. Set up local and toll-free numbers from multiple countries and help your business expand beyond its borders. Make calls without worrying about your budget. Experience uncompromising quality on your business calls, all while saving a ton—especially if you make a lot of international calls.Starting Price: $100 per month -
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Issabel
Issabel
Issabel is an open source unified communications platform that consolidates IP communication services into a single system, surpassing the constraints of a conventional PBX by integrating features such as call center capabilities, email, management reports, fax, video call meetings, audio recording, and CRM and platform integrations. It offers a robust, flexible, and easy-to-use call center module designed to efficiently automate and manage contact centers, handling both incoming and outgoing call campaigns through an intuitive agent console and call management interface. Issabel streamlines PBX solutions for service providers, enabling the management of multiple clients from a single instance, simplifying administration without the need for separate servers for each client. To enhance functionality, Issabel supports add-ons crafted to seamlessly integrate with the platform, adding features that interact with telephony to improve customer service and automate actions for support.Starting Price: Free -
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Zendesk Talk
Zendesk
Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.Starting Price: $19 per agent per month -
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VICIdial
Vicidial Group
VICIdial is an open-source Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use. VICIdial can allow agents to handle blended inbound and outbound calls, as well as the ability to do predictive and manual outbound list dialing. It can also handle inbound emails and website customer chat sessions, all within the same agent screen. There are over 2,000 features included, and it offers many flexible options for how to handle different customer interactions. There are also dozens of reporting options included to help you to manage your contact center.Starting Price: $0