Salesforce Net Zero Cloud Integrations

Microsoft 365 for Individuals is a complete productivity suite that combines powerful applications, secure cloud storage, and AI-driven tools to help users achieve more in their daily lives. It integrates popular apps like Word, Excel, PowerPoint, Outlook, OneNote, and OneDrive, all enhanced with Copilot—Microsoft’s intelligent AI companion. The platform enables seamless collaboration, creativity, and organization across devices, including PC, Mac, iPhone, iPad, and Android. With Microsoft Designer, users can create stunning visuals, while Clipchamp adds professional-grade video editing capabilities. Built-in Microsoft Defender provides advanced security for personal data and devices. Microsoft 365 empowers individuals to imagine, create, and accomplish with greater efficiency and confidence.

Microsoft Word is the world’s leading word processing software, designed to help you write, read, and create with confidence. Powered by Copilot, Word uses AI to help you generate ideas, refine drafts, and edit your writing with clarity and precision. Whether you’re working on essays, reports, proposals, or creative writing, Word delivers professional results across devices—desktop, web, and mobile. With Editor and built-in collaboration tools, teams can co-author documents in real time while maintaining consistency and accuracy. Integrated with Microsoft 365, Word also connects seamlessly with apps like Excel, PowerPoint, and OneDrive for a complete productivity experience. Trusted by millions, Word empowers individuals and businesses to create polished, impactful content anytime, anywhere.

Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7. An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role. Agentforce Service Agents engage customers autonomously across channels 24/7 in natural language. They resolve cases swiftly and accurately because every answer is grounded in trusted data. Set your Service Agent up in minutes using prebuilt templates, or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees. Agentforce SDRs autonomously answer product questions, handle objects, and book meetings for sales reps. They act and respond accurately, with responses grounded in your business data.

Salesforce Field Service offers a comprehensive solution for managing field operations with the help of Agentforce, an AI-powered tool that augments mobile workers and streamlines service delivery. By automating scheduling, dispatch, and asset management, it enhances productivity and reduces operational costs. With features like mobile worker support, real-time insights, and proactive service management, Salesforce Field Service helps organizations increase first-time fix rates, improve technician efficiency, and reduce carbon emissions by decreasing truck rolls. Whether through AI-driven optimization or seamless asset tracking, Agentforce supports businesses in delivering top-notch service faster and more efficiently.

CRM Analytics, powered by Salesforce, is an advanced platform that combines AI-driven insights with Salesforce data to help businesses make faster, more informed decisions. It offers real-time predictions and recommendations, enabling businesses to uncover actionable insights specific to their industry and role. With out-of-the-box dashboards and over 50 data connectors, CRM Analytics allows users to integrate external data and create a holistic view of their customers. This helps to identify opportunities for cross-selling and upselling, automate tasks, and optimize business processes directly within the Salesforce workflow.

Deploy with a fully-managed, highly available cloud infrastructure. The power of Mule runtime engine, hosted and managed in the cloud. CloudHub is the platform as a service (PaaS) component of Anypoint Platform™ — a global, fully-managed, multi-tenanted, secure, and highly available platform for APIs and integrations. Avoid acquiring or operating hardware, wrestling with virtual images, or managing cloud infrastructure. Ensure high availability and performance with a platform that handles over 60 billion transactions per month. Get higher efficiency and simpler management with true multi-tenancy at both the cloud worker and application levels. Increase your cloud capacity during periods of high demand with built-in scalability. Rely on a globally distributed architecture for resiliency with data centers across North America, South America, Europe, Asia, and Australia. Enjoy 99.99% uptime SLAs with CloudHub.