Audience

Salesforce Field Service is ideal for businesses in industries such as logistics, utilities, and professional services, looking to optimize field operations, increase technician productivity, and deliver proactive service using AI-powered solutions

About Salesforce Field Service

Salesforce Field Service offers a comprehensive solution for managing field operations with the help of Agentforce, an AI-powered tool that augments mobile workers and streamlines service delivery. By automating scheduling, dispatch, and asset management, it enhances productivity and reduces operational costs. With features like mobile worker support, real-time insights, and proactive service management, Salesforce Field Service helps organizations increase first-time fix rates, improve technician efficiency, and reduce carbon emissions by decreasing truck rolls. Whether through AI-driven optimization or seamless asset tracking, Agentforce supports businesses in delivering top-notch service faster and more efficiently.

Pricing

Starting Price:
$75.00 per user per month
Pricing Details:
Billed annually
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/service/field-service-management/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Salesforce Field Service Frequently Asked Questions

Q: What kinds of users and organization types does Salesforce Field Service work with?
Q: What languages does Salesforce Field Service support in their product?
Q: What kind of support options does Salesforce Field Service offer?
Q: What other applications or services does Salesforce Field Service integrate with?
Q: Does Salesforce Field Service have a mobile app?
Q: What type of training does Salesforce Field Service provide?
Q: Does Salesforce Field Service offer a free trial?
Q: How much does Salesforce Field Service cost?

Salesforce Field Service Product Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Billing & Invoicing
Electronic Signature
Quotes / Estimates

Service Dispatch

Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing

Tradesman Job Management

For Builders
For Electricians
For HVAC
For Plumbers
For Roofers
For Field Service Businesses
Quoting
Scheduling
Job Tracking
Invoicing
Reporting
Dispatch Management
Payments
Customer Database
Contract Management
Time Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management