Audience

Energy providers and utility companies seeking a solution to modernize operations, enhance customer engagement, and accelerate sustainability initiatives through AI-powered automation and real-time data

About Salesforce Energy & Utilities Cloud

Salesforce Energy & Utilities Cloud is a comprehensive platform designed to help energy providers and utilities modernize their operations, enhance customer engagement, and accelerate sustainability initiatives. Built on the Einstein 1 Platform, it offers AI-powered automation, real-time data, and industry-specific tools to streamline processes across sales, service, and field operations. Key features include a Smart Utility Contact Center that empowers agents with intuitive tools and full customer insights, and a self-service portal where customers can manage bills, enroll in programs, and access services. It also provides industry-specific Configure, Price, and Quote (CPQ) capabilities for accurate quoting and order management, as well as tools for personalized engagement and sales programs. Operational efficiency is enhanced through a comprehensive data model, AI-powered workspaces for agents and mobile workers, and robust work and asset management functionalities.

Pricing

Starting Price:
$275 per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/energy-utilities/cloud/

Videos and Screen Captures

Salesforce Energy & Utilities Cloud Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Salesforce Energy & Utilities Cloud Frequently Asked Questions

Q: What kinds of users and organization types does Salesforce Energy & Utilities Cloud work with?
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Q: What kind of support options does Salesforce Energy & Utilities Cloud offer?
Q: What other applications or services does Salesforce Energy & Utilities Cloud integrate with?
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Salesforce Energy & Utilities Cloud Product Features