Audience

Agentforce Communications is designed for telecom and communications service providers seeking an AI-powered CRM platform to streamline operations, improve customer experiences, and increase revenue efficiency

About Salesforce Agentforce Communications

Agentforce Communications, formerly Communications Cloud, is Salesforce’s AI-powered CRM platform built specifically for communications service providers. It helps telecom companies modernize their middle-office operations with industry-specific applications, data models, and integrations. The platform leverages AI agents to deliver 24/7 automated customer support, streamline service workflows, and enhance overall customer experience. Tools like Billing Inquiry Manager use predictive and generative AI to resolve common billing issues quickly and reduce handling time. A communications-specific data model and enterprise product catalog simplify product lifecycle management and product-to-cash processes. Industry CPQ and workflow automation improve operational efficiency while reducing IT complexity. Agentforce Communications enables providers to increase ARPU, reduce churn, and drive revenue growth through intelligent, connected experiences.

Pricing

Starting Price:
$325 per month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Salesforce Agentforce Communications offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/communications/cloud/

Videos and Screen Captures

Salesforce Agentforce Communications Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Salesforce Agentforce Communications Frequently Asked Questions

Q: What kinds of users and organization types does Salesforce Agentforce Communications work with?
Q: What languages does Salesforce Agentforce Communications support in their product?
Q: What kind of support options does Salesforce Agentforce Communications offer?
Q: What other applications or services does Salesforce Agentforce Communications integrate with?
Q: Does Salesforce Agentforce Communications have an API?
Q: What type of training does Salesforce Agentforce Communications provide?
Q: Does Salesforce Agentforce Communications offer a free trial?
Q: How much does Salesforce Agentforce Communications cost?

Salesforce Agentforce Communications Product Features