Audience
Experience management firm for enterprises
About SMG
Customer wants and needs change fast. Your competitors are innovating, too. If you’re not listening to customers and making changes based on their feedback, there’s no way you can keep up. As a leading experience management (XM) firm, SMG helps you get smarter about your customers and employees to drive changes that boost loyalty and improve business performance. We combine technology and services to collect, analyze, and share feedback and behavioral data—so it’s easier for you to deliver and activate customer insights across your enterprise. We live on the cutting edge of cutting edge. Our in-house experts fixate on powerful, flexible, repeatable, and accessible solutions for your dynamic industry. Business data deserves a personal touch. Meet the ridiculously smart and seriously dedicated researchers, gurus, and share-it-alls behind SMG. Employee engagement starts at home, with a strong respect for what our own staff brings to the table and how they can best help you.
Other Popular Alternatives & Related Software
Medallia
Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to
Learn more
CheckMarket
Enterprise survey software with users in 150 countries.
Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,..
Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes.
After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization.
Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...
Learn more
QuestionPro
QuestionPro is a leading online survey software tool approved by over 96% of reviewers across the Internet. Our easy-to-use software lets you make, distribute, and analyze online surveys, polls, forms, and quizzes. Use our advanced features to completely customize the survey experience and power sophisticated analysis. And when you need help, we offer industry leading 24 X 7 LiveChat for all users.
QuestionPro has 4 product editions - Essentials (the free version), Advanced (for single users), Team (for collaboration), and Research (with all premium features). We have hundreds of survey templates ready and 38+ question types to help everyone create questionnaires and personalized surveys. There are numerous ways to reach respondents through email, integrated pop-ups, SMS, and social sharing.
With over 10 million users across 100 countries, we have provided survey software to Fortune 100 companies, academic institutions, small businesses, and individual researchers for 17+ years.
Learn more
SurveyOL
SurveyOL is professional, effective, and easy. It offers cutting-edge communication and feedback technology, once accessible only for "big" companies, now for small businesses as well. Select from a wide collection of question types including Multiple Choice, Image Choice, Dropdown, Textbox, Comment Box, NPS, Star Rating, Slider, Date/Time, Grid, Rankings, Uploads, and much more. More than 100 free survey templates are available to serve as the foundation for your custom surveys.
SurveyOL provides flexible color themes and easy customization of color styles and fonts. You can increase your response rate by sharing your surveys via web, QR code, social media, SMS text messages, email invitations, and website embedding. Its real-time responses and robust analytical tools will help you meet your timeline and budget expectations. You can easily export survey results to Excel, Word, PPT or PDF.
With SurveyOL, you can make better decisions.
Learn more
Integrations
Company Information
Service Management Group
Founded: 1991
United States
www.smg.com/why-smg
Videos and Screen Captures
Other Useful Business Software
Our Free Plans just got better! | Auth0
You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your security. Auth0 now, thank yourself later.
Product Details
Platforms Supported
Cloud
Training
Live Online
Webinars
Support
Online