Runbook Studio Integrations

If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.

Put the power of the #1 CRM to work, at a price that works for you. Launch and grow quickly with the leading AI CRM built for small businesses in any industry - available through the Starter Suite or Pro Suite. Connect marketing, sales, service, and commerce on one easy platform. Save time with quick setup and smart guidance. Harness unified data and AI to fuel your growth. Start simple with Starter Suite — an all-in-one CRM for small businesses. Scale smoothly with AI agents, integrated data, and apps in one platform. No installation needed, just sign up and go from your browser. Advance further with Pro Suite, the complete CRM that scales with your business. Automate tasks and customize your tools to deepen customer relationships and drive growth.

Microsoft's Azure is a cloud computing platform that allows for rapid and secure application development, testing and management. Azure. Invent with purpose. Turn ideas into solutions with more than 100 services to build, deploy, and manage applications—in the cloud, on-premises, and at the edge—using the tools and frameworks of your choice. Continuous innovation from Microsoft supports your development today, and your product visions for tomorrow. With a commitment to open source, and support for all languages and frameworks, build how you want, and deploy where you want to. On-premises, in the cloud, and at the edge—we’ll meet you where you are. Integrate and manage your environments with services designed for hybrid cloud. Get security from the ground up, backed by a team of experts, and proactive compliance trusted by enterprises, governments, and startups. The cloud you can trust, with the numbers to prove it.

Intelligence and security are built into Microsoft SQL Server 2019. You get extras without extra cost, along with best-in-class performance and flexibility for your on-premises needs. Take advantage of the efficiency and agility of the cloud by easily migrating to the cloud without changing code. Unlock insights and make predictions faster with Azure. Develop using the technology of your choice, including open source, backed by Microsoft's innovations. Easily integrate data into your apps and use a rich set of cognitive services to build human-like intelligence across any scale of data. AI is native to the data platform—you can unlock insights faster from all your data, on-premises and in the cloud. Combine your unique enterprise data and the world's data to build an intelligence-driven organization. Work with a flexible data platform that gives you a consistent experience across platforms and gets your innovations to market faster—you can build your apps and then deploy anywhere.

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Azure DevOps is a comprehensive set of modern development tools that help teams plan smarter, collaborate better, and deliver software faster. It provides services like Azure Boards for work tracking, Azure Pipelines for continuous integration and deployment, Azure Repos for Git-based source control, and Azure Test Plans for quality assurance. With built-in support for GitHub Copilot, developers can boost productivity by leveraging AI-assisted coding. The platform offers seamless integration with a variety of tools and supports any language, platform, or cloud environment. Azure DevOps emphasizes security with extensive compliance certifications and a dedicated engineering team. Trusted by leading global companies, it enables organizations to accelerate development cycles while maintaining high code quality and operational agility.

Automate all of those frequent, time-consuming, and error-prone cloud management tasks. Azure Automation service helps you focus on work that adds business value. By reducing errors and boosting efficiency, it also helps to lower your operational costs. Update Windows and Linux systems across hybrid environments. Monitor update compliance across Azure, on-premises, and other cloud platforms for Windows and Linux. Schedule deployments to orchestrate the installation of updates within a defined maintenance window. Author and manage PowerShell configurations, import configuration scripts, and generate node configurations—all in the cloud. Use Azure Configuration Management to monitor and automatically update machine configuration across physical and virtual machines, Windows, or Linux—in the cloud or on-premises. & more

AD360 is an integrated identity and access management (IAM) solution for managing user identities, governing access to resources, enforcing security, and ensuring compliance. From user provisioning, self-service password management, and Active Directory change monitoring, to single sign-on (SSO) for enterprise applications, AD360 helps you perform all your IAM tasks with a simple, easy-to-use interface. AD360 provides all these functionalities for Windows Active Directory, Exchange Servers, and Office 365. With AD360, you can just choose the modules you need and start addressing IAM challenges across on-premises, cloud, and hybrid environments from within a single console. Easily provision, modify, and deprovision accounts and mailboxes for multiple users at once across AD, Exchange servers, Office 365 services, and G Suite from a single console. Use customizable user creation templates and import data from CSV to bulk provision user accounts.

Engaging omni-channel experiences that simplify the way business service gets delivered. BMC Helix Business Workflows is a modern case management solution built for lines of business, including HR, facilities, and other groups—in a scalable, managed, and automated way. BMC Helix Business Workflows is an intelligent service management solution for Lines of Business that empowers business leaders to manage, automate, and scale service delivery to drive peak efficiency. BMC Helix Business Workflows transforms the way businesses interact, manage, innovate, and scale services across the enterprise, through a single platform— empowering employees to create the workflows they need to be self-sufficient and agile. This personalized employee experience fuels and drives engagement and productivity— redefining the relationship between the business and IT and helping the business transform into a cognitive enterprise.

Scale environments from 1,000 to tens of thousands of nodes with comprehensive performance, traffic, WAN, and switch port monitoring, automated change and configuration management, and IP address management in an integrated network automation software solution. NAM network automation software can provide insights into network fault, network availability, performance, bandwidth, configuration, and IP address management in a single console. No two networks are alike. Dashboards, maps, alerts, and reports are easily customized to accommodate the specifics of your environment. Enterprise network monitoring with do-it-yourself installation and deployment means you can be up and running faster without relying on professional services or consultants, so you can get back to the other projects on your list.

Increasing service and support efficiency and business satisfaction starts with predicting and avoiding downtime. EV Observe is a monitoring platform for network, IoT, IT infrastructure, cloud, and application monitoring that delivers an end-to-end service experience. We make it easy for organizations to embrace a proactive and predictive approach to service support, delivery, and observability, including collaborative self-help, self-healing, and comprehensive performance and availability insights. This helps teams to focus on value delivery and innovation that drives business outcomes, resulting in higher employee engagement and a better customer experience, increased productivity, and improved resiliency. Designed for SaaS monitoring in a multi-client, multi-site context for the cloud. Integrated software production tool covering the entire spectrum of software processes, and has instituted DevOps practices.

Microsoft Office 2024 is the latest version of Microsoft's flagship productivity suite, offering enhanced tools for document creation, data analysis, collaboration, and presentation design. This version introduces a more intuitive user interface with streamlined workflows, tighter integration with cloud-based services like OneDrive, and improved real-time collaboration features across Word, Excel, PowerPoint, and Outlook. AI-driven functionalities, such as predictive text, advanced data visualization, and automated design suggestions, have been expanded to boost productivity and efficiency. Microsoft Office 2024 also places a strong emphasis on accessibility, security, and cross-platform compatibility, ensuring seamless experiences across desktop, web, and mobile devices.

Atlassian Data Center is a self-managed enterprise solution designed to provide high availability, performance at scale, and flexible infrastructure choices for mission-critical Atlassian applications. It supports products such as Jira Software, Confluence, Bitbucket, Jira Service Management, Crowd, and Bamboo, enabling organizations to meet complex demands with built-in enterprise-grade features. Data Center offers deployment flexibility, allowing organizations to run applications on their own hardware, in virtualized environments, or through cloud service providers like AWS and Azure. This flexibility ensures that businesses can modernize their IT infrastructure without compromising control or security. Key benefits of Atlassian Data Center include high availability through clustering, which ensures uninterrupted access to applications even if a node fails, and scalability, allowing organizations to add new nodes to their cluster without downtime.

Get the power of the enterprise workload engine. Boost workload performance, improve security and speed up innovation for your business. vSphere delivers essential services for the modern hybrid cloud. The new vSphere has been rearchitected with native Kubernetes to run existing enterprise applications alongside modern containerized applications in a unified manner. Transform on-premises infrastructure with cloud integration. Boost productivity with central management, global insights and automation. Power up with add-on cloud services. Meet the throughput and latency needs of distributed workloads by accelerating networking functions on the DPU. Free up GPU resources for faster AI/ML model training and higher complexity models.