Reply Pro

Google, Facebook and local search directories, employee review sites, app directories, etc. Track reviews written about your locations, products and services, from 1 easy-to-use dashboard. Over 80% of consumers expect a response within 24 hours of their online post. Get automated email notifications to stay on top of new reviews and reply directly from the Reputology interface. Track how your team is following up on & responding to reviews with our native workflow tool. Reputology also lets you escalate issues to the right team members so that your team can deliver top shelf customer service. Responding to negative reviews is already an intimidating task, even if you're experienced at dealing with unhappy customers. Turning this into a scale-able process for your entire organization can be even more daunting. But consistency is key for having a high-quality response, escalation and resolution.

Hotel Speaker is an AI + human review management solution that helps hotel managers respond to guest reviews across platforms with speed, consistency, and authenticity. By combining advanced natural language processing with multilingual native writers, Hotel Speaker delivers personalized replies aligned with each property’s unique style. Its “Extreme Personalization” approach ensures every response reflects brand guidelines and tone of voice. Beyond reputation management, replies act as a marketing tool, promoting property strengths at the crucial moment before travelers book. The platform centralizes review operations by scanning sites, crafting tailored replies, and automating publishing after approval. Managers retain editorial control and track performance through a dedicated dashboard. With quick turnaround and multilingual support, Hotel Speaker strengthens guest connections, preserves brand voice, and drives incremental bookings.