Audience
Businesses interested in a solution to connect with their clients and improve customer experience
About ReFrame Engage
Advanced conversational intelligence for unparalleled customer experience. Context-aware solutions to provide the best customer experience within a single powerful platform. Services are enabled by seamless, and hassle-free multi-channel interactions with your customers. Empowered, context-aware interactions to build relationships with your customers. Engage is a platform that enables one-stop context-aware communication and collaboration for any industry looking to improve and streamline their customer interactions for any business services while driving great customer experiences. The solution empowers employees to deliver effectively from anywhere, anytime using any mobile device. A requirement assessment questionnaire that identifies your unique needs. Configure staff, departments, divisions, and locations, and appointment time-slot creation. Create service time-slots at the level of any entity (staff/dept/location) with intervals suited for your business or service.
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Pricing
Free Trial:
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Company Information
WSD Digital
United States
reframesolutions.com/engage/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
ReFrame Engage Frequently Asked Questions
ReFrame Engage Product Features
Cloud Communication Platform
Chat / Messaging
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Fax Management
File Sharing
IVR / Voice Recognition
Customer Communications Management
Chat / Messaging
Multi-Channel Communications
Batch Communications
Content Management
Email Distribution
Interactive Content
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Communication Management
Analytics
Churn Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Customer Segmentation
Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Success
Communication Management
Account Alerts
Account Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Unified Communications
Chat / Messaging
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail