Alternatives to Radiance Labs
Compare Radiance Labs alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Radiance Labs in 2026. Compare features, ratings, user reviews, pricing, and more from Radiance Labs competitors and alternatives in order to make an informed decision for your business.
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1
Podium
Podium
Podium is a comprehensive AI-driven lead management and communication platform utilized by over 100,000 businesses seeking to enhance customer acquisition and retention. At the heart of Podium’s innovation is its AI employee, which ensures businesses respond to incoming leads instantly around the clock, dramatically improving conversion rates and revenue growth. The platform assists businesses in generating more customer reviews, improving their Google rankings, and unifying their lead channels into a single, manageable dashboard. Through the web and mobile applications, businesses can call and text customers, send payment links for quick transactions, and deploy bulk messaging campaigns to boost repeat sales. Podium’s powerful AI-driven automations seamlessly manage customer interactions across multiple communication platforms, providing accurate and timely responses that help drive sales.Starting Price: $399 per month -
2
LiveAgent
Quality Unit
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.Starting Price: $15.00/month/user -
3
HubSpot CRM
HubSpot
HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. With HubSpot's CRM, you gain unparalleled insights into your customer interactions, all organized in an intuitive, easy-to-navigate dashboard that promises to skyrocket your team's efficiency. Our platform is engineered to grow with you, offering scalable solutions that adapt to your evolving business needs. What's more, HubSpot's Customer Platform includes a robust free version, packed with essential features, making it the perfect choice for ambitious businesses of all sizes.Starting Price: Free -
4
Infobip
Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email -
5
Lime Connect
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike) is Germany’s leading platform for AI-powered customer messaging and support automation. All messages from your website, WhatsApp, or any preferred messaging channel are centralized in the Message Center, where professional features such as live translations, file sharing, and video calls enhance customer interactions. Connect AI allows you to deploy autonomous AI Agents that handle up to 70% of customer requests independently, while the AI Copilot assists your service team by summarizing conversations, suggesting answers, and providing relevant knowledge in real time. Automate processes with Workflows, update integrated systems, and deliver seamless support across all channels. Lime Connect is developed and hosted in Germany, making it a GDPR-compliant softwareStarting Price: $90.00 per month -
6
FROGED
FROGED Technologies
FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions—always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: 1. Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. 2. Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. 3. AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools.Starting Price: $32.5 per month -
7
Ochatbot
Ometrics
Ochatbot’s leading AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. Lift revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45%. No code, auto install AI platform. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot engages customers overcoming sales obstacles, providing product recommendations, upselling and cross-selling, abandoned cart, and answering support questions including order tracking. The AI chatbot communicates through NLP textual conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also comes with 9 conversion optimization tools such as 80+ Leadbots, Offer Sliders, Popups, live chat and more.Starting Price: Free -
8
LiveChat
LiveChat Software
LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.Starting Price: $16.00 per agent per month -
9
User.com
User.com
User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams. Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers. See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy. Ready to check it out? Sign up for a free demo trial now at User.com →Starting Price: $249.00/month -
10
Kangaroo Rewards
Kangaroo Rewards
Drive customer loyalty and growth with Kangaroo Rewards, a leading omnichannel loyalty engine trusted by thousands of SMBs and Fortune 500 companies. Craft hyper-personalized engagement with targeted rewards, automated marketing, and your own branded app. Witness average order values soar as customers feel valued, spend more, and return for more. Streamline operations with effortless setup and expert support. Our laser-focused data insights optimize your program, maximize ROI, and fuel pure profit. Kangaroo integrates with leading POS, eCommerce, and marketing platforms like Shopify, Lightspeed, Magento, and Mailchimp.Starting Price: $99/month -
11
ZoomInfo Sales
ZoomInfo
Maximize productivity, accelerate pipeline and reach the revenue potential you didn’t imagine possible with ZoomInfo Sales. Build an account universe based on your Ideal Customer Profiles and reach decision makers with the largest B2B contact database of 65M+ direct dial phone numbers and 150M+verified email addresses. Identify and reach prospects at the beginning of their buyer’s journey by tracking companies researching solutions like yours across the web. Discover and connect with decision makers from companies exploring your business website. Analyze customer calls, meetings, and emails to drive process changes that impact your bottom line. Build and execute multi-touch sales cadences with our native phone dialer and email tool. Shorten your sales cycle with ZoomInfo Chat, an easy-to-use, data-driven chat bot tool. Set real-time lead alerts to engage best-fit buyers or automate lead-qualifying interactions to free up your internal team. -
12
Radiance Commerce
Radiance Commerce
Communicate with your customers on their favorite channel. Radiance offers the lowest per message rates and a chatbot for automated responses. Trigger automated messages based on user behavior and purchase history. Our AI models predict when to send the reorder reminder and what products to upsell to each user. Setup promotional SMS campaigns on demand based on capacity and inventory. Choose from existing messages and assets or create new content in our message editor. Customers are more likely to reply to businesses on messaging. Respond immediately to common questions, increasing customer satisfaction and saving time and money. Get started quickly by uploading a list of questions and answers specific to your brand. Let our conversational engine do the matching and provide the most relevant answers to your users.Starting Price: $50 per month -
13
Heyday AI
Hootsuite
Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest. -
14
Unifonic
Unifonic
Unifonic is an AI-driven platform that enables personalized omnichannel customer engagement. It offers a range of communication channels, including SMS, WhatsApp, Messenger, push notifications, and voice, allowing businesses to connect with customers through their preferred mediums. The platform supports over 100 native integrations with tools like Salesforce, HubSpot, and Shopify, facilitating seamless workflow automation. Unifonic's Flow Studio provides pre-built templates for common use cases such as abandoned cart reminders, OTPs, and chatbot automation, simplifying the implementation of automated workflows. The platform is designed to enhance marketing efforts, streamline IT and operations with low-code development tools, and improve customer support by offering 24/7 AI-powered assistance. Unifonic has a global reach, with 95% coverage, over 25 billion messages sent, and more than 5,000 customers. -
15
Qonvo
ChatLogix
Are you keeping up your side of customer conversations? Deploy Qonvo for free and start growing your business one conversation at a time. Chat With Your Customers via WebChat, SMS, Messaging Apps, Social Media and Email. Manage all customer conversations in one place. Qonvo is the multi-channel messaging app designed with your customers in mind. Regardless of how each of your customers chooses to communicate, your team can reply from Qonvo. It's as easy as texting friends and family. Qonvo provides the visibility, collaboration and analytics tools that your team needs to never drop the ball on a customer inquiry. Get your customers what they need, when they need it and watch the magic unfold. Efficiently manage conversations in your company's general email inboxes and messaging channels. Your team can leverage annotations, conversation tagging, and assignments to prioritize their work.Starting Price: $67 per month -
16
Acquire
Acquire
Realtime customer support. Your customer’s expectations are changing - exceed them with the power of co-browse and live chat. Empower your agents to resolve complex customer support issues in real time. Reach out in one touch and in real time to boost rates of conversion, on web or mobile app. Our intelligent bots help your team answer common questions instantly. Deliver faster, more personalized support with the power of co-browse and live chat. Acquire’s simple, yet powerful tools encourage customer engagement and success across the board.Starting Price: $25 per user per month -
17
Carts Guru
Carts Guru
The all-in-one multichannel marketing automation software for e-merchants. Chase up every lead, convert every sale, and grow your e-commerce business fast with an advanced marketing automation software designed specifically for e-merchants. Combine SMS, email, and Facebook Messenger into one cohesive marketing campaign. Carts Guru provides you with pre-built campaigns for all the most popular e-commerce use cases: Abandoned cart campaigns - automatically retarget every visitor who places an item in their cart then abandons it before checkout Customer win-back campaigns - remind old customers how great your products are and bring them back to your online store Post-purchase campaigns - upsell existing customers by recommending relevant products at the right moments Promotional campaigns - nurture customers with seasonal offers, new products, or one-time discounts and retain their business long-termStarting Price: FREE -
18
Simplify360
Simplify360
Experience and build cross channel relationships and delight customers 50M transactions a month, 10M Bot interactions, 500M sites, 15+ key social networks, 5 key instant messengers – one unified digital engagement platform, and CX first! Our mission is to enable every organization on the planet to make their customers happier. Today, 70 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences. Powering millions of conversation across all non-voice channels, SimplySocial allows for superior customer service with full omni-channel context. Powered by machine learning, superior AI both for agents and customer facing, we are at the cutting edge of conversation management. Simplify360 allows you to send responses, replies, publish messages on multiple messaging platforms like WhatsApp, WeChat, Line, Viber and SMS. Simplify360’s conversation cloud is your one-stop-shop for all non-voice customer service. -
19
Altcraft
Altcraft Platform
Altcraft Platform is an omnichannel CDP . Distributed as a private cloud or on-premise software. - On-premise deployment allows to customize the software to fit exact business needs. - Cloud offers an account with tariffs based on the number of customer profiles. FEATURES Collect customer profiles - Entire history of actions - Multiple resource subscriptions - Location & device information - CRM & SQL data integration - Customer profile 360 analytics Automate marketing workflow - Customer journey - A/B/n Testing Tools - Content personalization - Static & dynamic segmentation - Web & messaging events tracking - Transactional messaging - Easy, powerful email builder Communicate via digital channels - Messengers - SMS marketing - Rich mobile and web push - Banners, social & custom channels - Forms Check analytics in real time - Pixel goals - Cohort analysis - Audience growth report - Interactive conversion funnels - Summary reportsStarting Price: $300/mo -
20
Upsella
Upsella
Upsella is an SMS upsell platform for Shopify that increases customer lifetime value through automated post-purchase campaigns and AI-powered conversations. Core Functionality: • Post-Purchase Upsells: Send personalized product recommendations after orders to increase repeat purchases and average order value • AI Sales Agent: Responds to customer replies, answers questions, handles objections, and guides conversations toward additional purchases • Campaign Automation: Triggers for post-purchase, abandoned cart, browse abandonment, winback, and signup sequences • Discount Optimization: Tests discount strategies automatically to maximize profit per campaign Platform Features: • Dedicated toll-free SMS number with carrier compliance • Revenue attribution and ROI tracking per campaign • Two-way conversation management • Pre-built upsell templates Integrates with Shopify orders, customers, and product catalog for relevant recommendations.Starting Price: $29/month -
21
Rezolve Ai Brain
Rezolve Ai Limited
Rezolve Ai is an AI-first commerce platform designed to transform the retail journey from search to checkout. Its suite includes Brain Commerce for conversational product discovery, Brain Checkout for frictionless payments, and brainpowa, a proprietary LLM built specifically for retail and ecommerce. The platform delivers human-like interactions, personalized recommendations, and intelligent search that increase conversions and average order value. Brain Checkout reduces cart abandonment with one-click checkout, conversational cart management, and flexible fulfillment options. Engineered for retail, Rezolve Ai integrates seamlessly with existing tech stacks while maintaining high standards of security and compliance. -
22
Quiq
Quiq
Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human agents can participate in a conversation.Starting Price: $250 per month -
23
DelightChat
DelightChat
Reply to customers across all channels from one unified dashboard. Send promotional broadcasts using Official WhatsApp API and grow your sales. Automate abandoned carts recovery, send order notifications, and verify cash on delivery orders using WhatsApp. Say hello to DelightChat, a customer service and marketing tool tailor-made for eCommerce brands that use WhatsApp, Instagram, and other modern channels. Combine that with WhatsApp marketing, and you now have everything you need to grow your D2C brand. Save countless hours & have peace of mind by never missing a customer query across any channel like WhatsApp, email, FB & IG comments, Messenger, Instagram DMs, and live chat. Using Official WhatsApp API, send broadcasts to your customer's list. Thanks to high deliverability and read rates, brands are seeing up to 26x ROI on WhatsApp marketing spend and 7.1x higher conversions than email. -
24
Dialecto
Dialecto
Dialecto offers a conversational commerce suite for eCommerces that deeply integrates messaging apps with eCommerce platforms, enabling businesses to convert more chats into sales, with less work. eCommerce managers and owners can manage customer interactions from a single inbox, accessing products and order history in real time in one click, create tickets and quick responses for better, faster and scalable support, and automate marketing campaigns for higher conversion rates. Our key features: Unified inbox for multiple messaging channels deeply integrated to the eCommerce so you can access products and order history in real time in one click, transcript audios, create tickets and quick responses for better, faster and scalable support, automated cart recovery, birthday, thank you for your purchase messages, personalized customer interactions, deep conversational analytics for sales and support insights using AI, and seamless integration with eCommerce platforms. -
25
Sellence
Sellence
Sellence is an AI-powered SMS sales agent for ecommerce and B2C brands that closes sales through personalized, one-to-one conversational messages, recovers abandoned carts, resolves browse abandonment, initiates welcome sequences, reactivates dormant customers, and revives leads automatically. Unlike traditional chatbots that only answer questions, Sellence agents use machine learning and conversational AI to adapt to customer intent, driving 5 × conversion rates, 1.5 × agent capacity, and 5.5 % higher client engagement with zero upfront costs. Sellence integrates seamlessly with leading ecommerce platforms such as Shopify, WooCommerce, BigCommerce, Magento, and custom storefronts via simple API connectors, allowing brands to scale 1:1 SMS outreach at scale without mass messaging. Its dynamic conversation flows and real-time personalization deliver human-like interactions that foster trust.Starting Price: $250 per month -
26
Alive5
Alive Technologies
Easily manage one-to-one, bulk, and automated chat conversations across multiple channels. In the last 24 hours alone, 141 billion messages were sent worldwide via social messaging apps, online chat conversations, and SMS. Increasingly, consumers expect businesses to offer instant messaging to interact with them. Whether it's an automated chatbot, bulk broadcast, or a one-to-one conversation with your staff, Alive5 facilitates an engaging and convenient messaging experience for your audience. Alive5 is a messaging platform that lets your staff text and chat from their laptops or smart phones. » Manage one main phone number or multiple direct lines. » Send one-to-one or bulk texts to a group of contacts. » Compatible with toll-free or local numbers. » Personalized responses based on visitor replies. » Better than forms for capturing leads. » Escalate requests to your human staff.Starting Price: $50 per month -
27
360 SMS APP
360 SMS APP
360 SMS App is a 100% Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ channels—directly from your CRM. Trusted by 60k+ users in 100+ countries for 10+ years, it holds a 4.98/5 Salesforce AppExchange rating backed by 1,200+ reviews. Run two-way messaging from one console across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more. Sales, marketing, and service teams can send, receive, and track conversations without switching tools or losing context. Every interaction stays tied to CRM records—giving teams a complete view of customer communication and enabling consistent follow-ups across the lifecycle. Automate engagement with no-code tools for quick setup, or scale with CRM workflows and integrations for advanced use cases. AI boosts productivity and quality with suggested replies, message refinement, real-time translation, conversation summaries and insights, and next-best-action recommendations. AI chatbots and AI-Starting Price: $20 or $7 per month -
28
Gleantap
Gleantap
Engage customers and boost loyalty with Gleantap, a powerful multi-channel customer engagement platform. With Gleantap, businesses can harness the power of SMS marketing and mobile push notifications to retain customers, automate marketing, and increase revenue, referrals, and reviews. It features mobile push notifications, text messaging marketing, smart analytics, and segmentation tools. -
29
Textedly
Textedly
SMS Marketing Services made easy. Instantly send 10 or 100,000 SMS or MMS picture text messages to any mobile phone number. Easily build an opt-in subscriber list. Schedule text messages to go out any time you want. Track text message delivery. Our plans start at only $24 per month. Or try our Annual Plans and pay up-front for one year, and get 20% more messages instantly. Plus FREE bonus messages on the Annual Plan.Starting Price: $24.00/month -
30
Live Assist for Microsoft Dynamics 365
Communication Business Avenue
With our secure co-browsing solution you can interact with your customers while having an audio & video conversation directly from your website or app. Increasing customer satisfaction has never been easier. With co-browsing you can show your users how to navigate your site or app, make a purchase, help them fill in a form, give suggestions and much more with audio & video capability. Users won’t need to install any plugins or software. Together with our partner LivePerson, we now have a new type of engagement called Messaging which takes Live Chat to the next level, adding flexibility. We have integrated popular 3rd party channels like Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, Apple Business Chat and more, agents can receive these Messaging engagements right inside Dynamics 365!Starting Price: $49 per month -
31
Take Blip
Take Blip
Help your customer the smart way in their digital channel of choice. Automate your relationship with the customer, create personalized conversations through the power of artificial intelligence and increase your business’ digital results. Whatever the segment of your business is, solutions to strengthen your customers' digital experience. Implement solutions for different departments of your company and explore all integration possibilities. Chat with your customer within the main digital channels, such as WhatsApp, and improve your conversation rates. Surprise your customer with fast and efficient service on their favorite platform. Make the purchase journey shorter with a single conversation thread and avoid having your customer go through multiple channels. Access strategic data created from interactions on WhatsApp and other points of contact with the brand. Get clearer and closer conversations with employees within the apps they already use on a daily basis. -
32
OpenMessage
OpenMessage
OpenMessage is a platform that lets enterprise brands reach their customers with personalized, branded text messages, called OMs. OMs are smarter and more engaging, consistently driving conversion rates beyond anything available today. Marketing emails sit in inboxes only to be deleted. Only OpenMessage allows your brand to compose rich, text messages that are guaranteed to be seen and read. Easily customize templates to your data, content and experiences. Make your brand come to life with personality-driven conversational experiences that delight. Using conversational interactions, bring customers closer to your products and services. From personal devices to personal interactions 90% of customers viewed messages within 3 minutes. Leading to conversion rates 8X higher than standard texts. Build customizable canvases to speak directly and personally with your audiences. -
33
Payemoji
Payemoji
Payemoji is a Conversational Commerce Service, specializing in OMNI Channel messaging customer engagement. The problem we solve is that businesses struggle to effectively engage customers today e.g., SMS = Fraud, Email = Junk, Voice = Calls Screened, Apps = Download/Muted notifications. Our solution is to enable businesses to engage with their customers through personalized, interactive, and secure communication using business messaging apps like WhatsApp. We sell our services to Enterprises on three main use cases where we automate any customer journey with integration to IT systems: • Personalized, Interactive and Secure notifications: Complementing existing SMS and Email notifications i.e., business tick vs. fraud & spam. • Conversational Sales (& lead generation): Open a conversation with a customer with 98% Open rates, 45-60% CTR and 4X conversion of Email. • Conversational support: Support your customers where they chat with their friends and customersStarting Price: $15 per user -
34
Aimylogic
Just AI
Build chatbots, AI-powered calls, and actions for voice assistants that understand your customers' intents. Collect and qualify more leads from existing channels: your messengers, website and social media. Chatbots can independently process up to 80% of routine requests. If necessary, the chatbot will transfer the conversation to a specialist. The chatbot can accept payments and expand the sales funnel. The chatbot collects user feedback so you can improve the user experience. The chatbot reminds about the abandoned cart, notifies about special offers and the arrival of new products. Intents allow chatbots to make sense of an issue. They identify the customer's problem and respond according to the logic of the scenario. The Aimylogic-developed chatbot is trained to recognize greetings, goodbyes, consent and rejection, gratitude and even curses. Just insert the block you want into the scenario.Starting Price: $89 per month -
35
Airy Messenger
Airy
From Conversational AI assistants to customer service experiences, own your own conversational platform with open-source Airy. Airy Core is an open source, fully-featured, production-ready conversational platform. With Airy you can process conversational data from a variety of sources. Since Airy's infrastructure is built around Apache Kafka, it can process a large amount of conversations and messages simultaneously and stream the relevant conversational data to wherever you need it. Connect anything from our free open-source live chat plugin to Facebook Messenger & Google's Business Messages to your Airy Core. This is all possible through an ingestion platform that heavily relies on Apache Kafka to process incoming webhook data from different sources. We make sense of the data and reshape it into source-independent contacts, conversations, and messages. -
36
ReFrame Engage
WSD Digital
Advanced conversational intelligence for unparalleled customer experience. Context-aware solutions to provide the best customer experience within a single powerful platform. Services are enabled by seamless, and hassle-free multi-channel interactions with your customers. Empowered, context-aware interactions to build relationships with your customers. Engage is a platform that enables one-stop context-aware communication and collaboration for any industry looking to improve and streamline their customer interactions for any business services while driving great customer experiences. The solution empowers employees to deliver effectively from anywhere, anytime using any mobile device. A requirement assessment questionnaire that identifies your unique needs. Configure staff, departments, divisions, and locations, and appointment time-slot creation. Create service time-slots at the level of any entity (staff/dept/location) with intervals suited for your business or service. -
37
SMS-Magic
Screen-Magic Mobile Media Inc
Win more deals with Conversational messaging Powerful CRM-based messaging platform for Salesforce, Zoho and more. When a new inbound lead contacts you, text messaging is the best channel to respond and drive an interactive conversation. When reminded and alerted about meetings and events, consumers are more likely to show up. CRM-driven automated text messaging enables a seamless notification process. Omnichannel messaging gives your business the ability to converse with consumers across all channels, right from your CRM inbox. Work from anywhere with robust mobile app. Our technology enables tight CRM integration, routing, and notifications to keep the conversation going. Use conversational messaging to improve engagement and build better relationships with your clients.Starting Price: $50 per month -
38
Vocalcom
Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place. -
39
Front
Front
Front’s powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.Starting Price: $19.00/month/user -
40
EngageLab
EngageLab
EngageLab is a world-leading AI-powered omnichannel customer engagement and marketing platform designed to help businesses orchestrate seamless, personalized interactions with their users across every major communication channel, including AppPush, WebPush, Email, SMS, WhatsApp, OTP verification, and more. Backed by a robust global infrastructure and built for scalability, EngageLab enables enterprises to better understand users, automate lifecycle messaging, and maximize conversion and retention with high reliability, security, and performance.Starting Price: $9.99 per month -
41
Re:plain
Re:plain
Live-chat service for a website where people respond 16 times faster. The first-ever web-chat service that works directly in your WhatsApp, Facebook Messenger, and Telegram. A client writes on a website, and operator reply just from his or her personal messenger. No applications or any other personal accounts needed. Absolutely everything is being controlled right inside the messenger. With all the features needed like template responses unlimited number of operators video calls, banners and integrations are at your service.Starting Price: $4.99 per month -
42
B2Chat
B2Chat
B2Chat is a Web App software that helps businesses to deliver a faster and better customer service via chat. Respond to your customers quickly, with the amount of agents you require and from the same place. B2Chats allows your business to unify chats from: Facebook Messenger, Instagram, LiveChat, Telegram and WhatsApp. Don't miss the chance of turning every conversation into a sell. Redirect your communication channels, and reply to all your customers from one place, without having to log in to each one. Improve your response times with predetermined messages, so neither your team nor your customers will waste a single minute. Export advanced reports on your team’s performance, review statistics, and make decisions to improve your business strategies.Starting Price: $80 per month -
43
Voizee
Voizee
Increase your revenue by connecting with your customers using a multi-channel conversational relationship platform. Connect with site visitors via: voice, live chat, two-way texting, video, and social messaging from one tool. Works at any website and helps to increase the conversion rate up to 75% Add a business line and virtual phone system to your personal phone using our web portal or mobile application. Setup IVR, build your call flow and enable call forwarding to make sure no customers calls are ever missed. Connect with your customers using SMS text messages. It’s easy and convenient – client can initiate text message from your website using Voizee widget and you can pick up from there. Centralize all of your customer conversations into one singular dashboard, no matter the channel.Starting Price: $16 per month -
44
VirtlX
VirtlX
VirtlX is an AI-enabled B2B, SaaS platform that spots hidden profit leaks before they hit your bottom line. Stop Leaking Profit Through People and Process Gaps AI-driven cycle analyses multiple data sources & identifies issues Perceive customer signals → Reflect on employee feedback → Enrich with instant training - No L&D Team Required! All in one platform VirtlX is a fully customizable solution for multi-industry business performance, designed to assist businesses of all sizes. VirtlX delivers a strong ROI with quantifiable deliverables & insights to assist in decision-making towards a people-centric, successful business. Simple approach to customer and employee sentiment as well as in-house training. Cost-effective, scalable subscription model with flexible commitment terms. Understanding customer engagement, feedback, experience and loyalty patterns are key fundamentals necessary for a company’s marketing efforts to be successful.Starting Price: $9.00 per month -
45
HubSpot Customer Platform
HubSpot
Put your customers first and grow better with HubSpot’s AI-powered customer platform. Connect your front office teams through a complete view of the customer journey. Use AI-powered tools to deliver a seamless customer experience Easily adapt to emerging industry trends and technologies. Traditional CRMs alone aren't enough to drive growth. Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency. HubSpot’s customer platform is so much more. It’s powered by Smart CRM that combines customer data with AI to help you adapt, products for engaging customers across the entire journey, and an ecosystem of integrations, education, and community. It’s built for businesses to connect with customers, and grow better.Starting Price: Free -
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Viafoura
Viafoura
Viafoura is a digital experience company that helps brands activate their audiences through a suite of engagement and personalization solutions, maximizing conversions of unknown to known users. We work with brands to build direct relationships with their audiences, creating the foundation for a scalable first-party data strategy while reducing dependency on social media. Our suite of engagement and personalization solutions — including real-time conversations, custom polls, community chat, ratings & reviews, an on-site community feed, personalized notifications and alerts — engage, convert and retain visitors directly on brands' owned and operated properties. Viafoura’s industry-leading, AI-powered content moderation solutions are customized to support each customer’s unique community guidelines. As a result, customers can scale and streamline their audience engagement and community-building initiatives while maintaining a civil and brand-safe environment. -
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Marketing Master IO
Marketing Master IO
You know what it’s like trying to set systems online. Normally, you need to subscribe to loads of different platforms to take care of all this. Not only does this cost you a fortune in monthly subscriptions. But it also drains your time as you painstakingly learn how to use each platform. With Marketing Master IO, you get all this in one place. So you can conquer the online world with ease and in no time at all. Build chatbots for Messenger, Instagram, WhatsApp, and Google Messages. Increase your average order value (AOV) with one-click upsells. Rescue lost customers with abandoned cart recovery messages. Maximize your store with physical & digital products. Automatically reply to all comments and send private messenger chat, auto export customers to Google sheet. Force Facebook to show your posts to more people by employing comment automation with auto follow-ups for Messenger and Instagram.Starting Price: $15 per month -
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NHANCE NOW
NHANCE NOW
The operating system for conversational business Deploy Intelligent Bots that automate customer interactions to reduce operational challenges and simplify customer experience. Digital Conversations have fundamentally changed the way we communicate and interact today. Be it asking Alexa to play our favourite song or ordering pizza over Facebook Messenger or getting styled with real time advice over interactive conversational apps, the way we get things done has changed. This new behavior is already driving a generational shift in how consumers connect with businesses today. They are expecting natural and personal conversations in every interaction with you, just the way they converse with their friends and family. It's why every business is undergoing a conversational makeover NOW. Simplifying the way consumers interact with their brand by enabling a conversational layer to their CX. -
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Chat360
Chat360
At Chat360, we’re transforming customer engagement with our cutting-edge multichannel conversational marketing platform. Trusted by over 300 global brands, Chat360 leverages advanced AI to simplify and automate customer interactions, delivering a seamless experience across all touchpoints. Our platform ensures that businesses can effortlessly connect with customers on WhatsApp, Facebook Messenger, Instagram, and websites, creating a unified approach that enhances satisfaction and loyalty. Our powerful AI and natural language processing capabilities allow for personalized interactions while automating routine queries, freeing up your team to focus on more complex tasks. With seamless integration into CRM systems, payment gateways, and e-commerce platforms, Chat360 centralizes data and streamlines operations. Additionally, our platform offers versatile multilingual support, enabling businesses to break language barriers and provide localized customer experiences globally. -
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InTheChat
InTheChat
InTheChat is a cloud-based digital marketing customer service platform built for the enterprise. Trusted by industry-leading brands including JPMorganChase, Mayo Clinic, and Universal Studios Florida, InTheChat makes it easy for companies to connect with customers via SMS, social media, live chat, email, instant messaging, and chatbots. It also features enterprise-level tools such as performance reports, secure authentication, text analytics, and skills-based routing.
