Alternatives to Quala

Compare Quala alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Quala in 2026. Compare features, ratings, user reviews, pricing, and more from Quala competitors and alternatives in order to make an informed decision for your business.

  • 1
    Usersnap

    Usersnap

    Usersnap

    Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. Usersnap is right for you if want to: ✔️ Create a user-centered and welcoming feedback culture ✔️ Streamline all product feedback to identify top roadmap contenders ✔️ Save time on communicating technical and design improvements ✔️ Conduct more in-product user research and unleash UX insights ✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.
    Starting Price: $69.00/month
  • 2
    Mouseflow

    Mouseflow

    Mouseflow

    Mouseflow is a behavior analytics ecosystem, used by Product, Marketing, UX, Design, and Analytics teams across 190,000 websites worldwide to ensure the highest conversion rates and best website experience. Save time monitoring your website and know where exactly your visitors are experiencing friction and what's preventing them from turning into customers. Get insights into your visitors' behavior through heatmaps, session replay, conversion funnels, and form analytics. Set up feedback campaigns based on a variety of triggers to assist/recover conversions. Find out what really tipped an A/B test and why users won’t submit your forms. Identify and prioritize obstacles to conversion. Add visual context to speed up implementation.
    Starting Price: $31 per month when paid yearly
  • 3
    Roadloom

    Roadloom

    Roadloom

    Roadloom is a customer feedback management platform designed to help businesses turn feedback into actionable insights. With features like centralized feedback collection, data-driven prioritization, and strategic roadmap planning, Roadloom empowers product teams to make informed decisions and build products that truly meet customer needs. By aligning teams around clear priorities, improving collaboration, and utilizing a public roadmap, Roadloom enables companies to drive product success and reduce customer churn.
    Starting Price: $39/month
  • 4
    Zonka Feedback

    Zonka Feedback

    Zonka Feedback

    Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth. With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.
    Starting Price: $199.00/month
  • 5
    Benbria Loop
    Increase retention and customer loyalty by improving the experience in real-time with visibility into performance. Escalate and remediate situations as they happen using in-moment feedback and offer solutions to problems customers are facing at the time. Share live feedback, benchmarks and reports with your entire team to create a culture that is customer-focused and promotes continuous service improvement. Set brand standards across all locations and compare results. Define action plans based on real data and enable your front-line staff to understand the customer experience. Use guest feedback to improve the impact of employee training by focusing on what matters most to customers. From service to cleanliness, staff friendliness and food quality, know the areas that matter most to your customers and have ability to make informed decisions to improve their overall experience.
  • 6
    Productroad

    Productroad

    Productroad

    Productroad helps companies to make better products by listening to customers. It's a place where customers can leave feedback and upvote feedback from other users. A product team can make a roadmap based on customers' feedback and share that roadmap with other team members or with customers. We provide a changelog for your product and send notifications to customers informing them about their feedback. Once you've prioritized feedback and assigned statuses, the roadmap will automatically generate and show users what you're working on. Our product roadmap changes as soon as we change the status of your feedback. Tell users about new features and updates in your product. We use changelog to inform our customers about changes in Productroad. Integrate user feedback management and feature voting with the tools in your workflow. Receive notifications about new feedback in Slack.
    Starting Price: $9 per month
  • 7
    Essense

    Essense

    Essense

    A single click transforms user feedback into actionable insights with AI. With thousands of incoming feedback points from customer support, online reviews, and more. It can be hard to keep track of what’s important. Analyze thousands of pieces of feedback in seconds for a fraction of the cost of other tools. Analyze your competitors and take the guesswork out of your product roadmap.
    Starting Price: $99.99 per month
  • 8
    Elvan

    Elvan

    Elvan

    Elvan is a customer feedback and insights platform that helps SaaS and ecommerce teams capture high-signal feedback and turn it into clear, actionable insights. Teams can collect NPS, CSAT, CES, and targeted microsurveys at key moments such as post-checkout, in-app actions, or via email. Elvan uses AI to analyze qualitative responses, identify themes, highlight churn risks, and surface growth opportunities without manual tagging or spreadsheet work. With a lightweight setup, flexible survey triggers, and real-time dashboards, Opin helps teams understand why customers behave the way they do and act faster on what matters most. It is built for teams that want clarity, not vanity metrics.
    Starting Price: $49/month
  • 9
    Product Signals

    Product Signals

    Product Signals

    Managing feature requests shouldn't feel like a full-time job. Your product team spends hours maintaining feedback in spreadsheets and Jira, only for them to become disorganized and abandoned. We help Product teams easily collaborate on feature requests across departments with context from Salesforce and Hubspot. Feedback hits your inbox from every direction. We help product teams cut through the noise. Quantifying request impact and customer details. Surfacing top requests by product area or theme. Ensuring necessary submission details. Create templates so teams can extract all the necessary details. Reducing redundant roadmap questions. Avoid spending hours responding on Slack or email and update teams in a few clicks. Get total revenue impact and customer context. See top requests in areas you manage by common themes. Customer-facing teams encounter product feedback every day.
  • 10
    Quickhunt

    Quickhunt

    Quickhunt

    Quickhunt is a modern tool that helps product and customer-facing teams manage user feedback in one place. It simplifies the entire feedback process—from collecting insights to prioritizing what to build next. With features like a visual roadmap, in-app surveys, and a built-in changelog, Quickhunt makes it easy to keep users informed and involved. You can centralize feedback from different channels, spot trends, and turn real user input into meaningful product decisions. Whether you're building a new feature or planning long-term goals, Quickhunt keeps your team focused on what matters most to your users. It’s built for speed, clarity, and collaboration, so your team can stop guessing and start building with confidence. Simple to use, easy to set up, and free to get started—Quickhunt is the smarter way to stay connected with your customers and grow your product the right way.
    Starting Price: $79/month
  • 11
    FeedBear

    FeedBear

    FeedBear

    No more spreadsheets and messy Slack channels. With FeedBear, you can centralize feedback, ideas and feature requests, quantify them, plan your roadmap, and improve new feature adoption and retention. It's so simple you can start collecting customer feedback in just minutes. Use your logo and colors, and set it up on your own domain. Add custom CSS. We keep things simple, intuitive, and fast. Try our feedback board. FeedBear helps you listen to your customers, collect ideas and feature requests, prioritize them, and then keep customers in the loop. Collect ideas, feature requests, and feedback all in one place. One for feature requests, one for bugs, etc. Keep requests neatly organized. Users can post their requests and upvote existing ones. And if there are duplicate requests you can merge them seamlessly. Keep customers engaged with updates on your progress. Send automatic status updates as you work on your product.
    Starting Price: $29 per month
  • 12
    WorkHound

    WorkHound

    WorkHound

    Turn your driver feedback into meaningful action. Better feedback, better insights, better results. Frontline workers share feedback through WorkHound’s mobile platform. We analyze and prioritize all feedback. You get daily actionable insights and tools needed to improve. Your frontline workers stay on your team and your business keeps rolling. Get the latest strategies to engage your drivers or frontline workers. WorkHound was started with the mission of helping people love the work they do. Our platform is built specifically for the frontline workforce. We’ve given thousands of employees a voice with our real-time, anonymous feedback platform. With our insightful analytics that hone in on your business issues, we’ve helped companies of all sizes retain frontline workers, boost profitability, and save money. Our company started in the trucking industry where average driver turnover rates are 95%.
  • 13
    IdeaPlan

    IdeaPlan

    IdeaPlan

    Users have the option to submit comments on each idea. These comments can be responded to directly from the Idea dashboard. Idea dashboard is the central location to search, filter, track, and update all ideas flowing through into IdeaPlan. Gather feedback, display your roadmap, and communicate new product launches directly from your app. Users never have to leave your experience. Our Product Experience Platform is the ultimate solution for product teams to succeed in creating value and solving problems for their customers. By providing tools for capturing customer insights, prioritizing ideas, planning roadmaps, and executing successful product launches, we empower teams to deliver products that customers truly love.
  • 14
    Birdie

    Birdie

    Birdie

    Orchestrate your customers' voices and make better product decisions​. Birdie is a platform that allows people in product-related jobs to centralize and classify feedback from many sources in a single place and get insights with the help of AI. We help product-centric companies better understand customers at scale to create product strategies to increase acquisition, conversion, and retention. Combining cutting-edge AI technology and human expertise, our collaborative SaaS platform gives a superpower to product teams: listening to millions of customer feedback to prioritize key features, optimize product and positioning, identify emerging trends, and monitor competitors. Drive better product decisions and prioritize the roadmap based on your customer feedback. Refine product positioning and create key messages that stick to your audience using your customers' words. Spend less time analyzing data from multiple sources and spend your time talking to customers.
  • 15
    Unwrap

    Unwrap

    Unwrap.ai

    Unwrap is an AI-powered customer intelligence platform that transforms unstructured customer feedback into actionable insights. By aggregating data from various sources, Unwrap's proprietary AI technology analyzes, tags, and consolidates feedback, delivering critical insights promptly and regularly. The platform features a dashboard that automatically uncovers key insights and rising trends, a feedback assistant that allows users to chat with AI to analyze and drill into insights across their portfolio, real-time alerts for rapidly trending anomalies and breached thresholds, a feedback responder to inform customers about shipped solutions directly within the platform, comprehensive reporting tools to apply insights to roadmaps and accelerate improvements, and an API for easy integration of public, private, and custom feedback sources.
    Starting Price: $12,000 per year
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    Perspective AI

    Perspective AI

    Perspective AI

    Perspective AI is an AI‑powered customer research platform that scales authentic, natural conversations to uncover deep customer insights and drive data‑informed decisions. From a single topic prompt, it auto‑generates conversation guides and conducts engaging, voice‑ or text‑based interviews at scale, then delivers instant summaries, interactive analyses, and shareable highlights to align teams around customer motivations, frustrations, and future intentions. Its persistent VOC memory ensures every new interaction enriches a centralized knowledge base, while real‑time dashboards reveal patterns, sentiment, and decision drivers without manual setup or complex integrations. Launching in minutes, Perspective AI equips product managers, customer success leaders, and market researchers with on‑demand, AI‑mediated dialogues that transform qualitative feedback into precise, actionable strategies.
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    UserJot

    UserJot

    UserJot

    UserJot centralizes customer feedback from Slack threads, support tickets, emails, and spreadsheets into public or private boards where users and team members can vote, discuss, and prioritize ideas in one place. Smart grouping automatically clusters similar requests, while vote counts surface feature trends so engineering teams know exactly what to build next. It generates a public roadmap that updates as ideas advance and produces synchronized changelogs that notify users when features ship, closing the feedback loop. It supports anonymous guest submissions, seamless setup with no credit card required, and intuitive management of boards, votes, and discussions without manual effort. By unifying feedback collection, prioritization, roadmap publication, and release communication into a single, easy-to-use interface, UserJot empowers SaaS product teams to make data-driven decisions, ship the right features faster, and reduce customer churn.
    Starting Price: $29 per month
  • 18
    Clootrack

    Clootrack

    Clootrack

    Clootrack is an AI Superagent for Fastest Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It helps enterprises uncover the exact reasons behind customer sentiment, which is used to enhance overall customer experience, reduce customer churn, accelerate product development, and enter new markets. The insights are based on a comprehensive set of data, both first-party and online. Clootrack insights, including qualitative data, are 98% accurate. Our patented unsupervised analysis ensures qualitative insights are unbiased and actionable. The platform includes 1000+ connectors to enterprise data sources and can crawl data from online sources.
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    YesUsers

    YesUsers

    YesUsers

    YesUsers is an AI-powered platform designed to centralize, manage, and act on user feedback effortlessly. It collects feedback from multiple channels like email, Slack, and social media, then organizes it with AI-driven tagging and categorization. Features include AI-powered impact scoring for prioritizing requests, intelligent product roadmaps, and a smart changelog to keep users informed. YesUsers saves teams 15+ hours weekly, boosts user engagement with voting and collaboration tools, and improves customer satisfaction with real-time updates. Ideal for building user-driven products, fostering loyalty, and driving business growth.
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    Korrect

    Korrect

    Korrect

    Korrect is a simple product feedback management tool specially crafted for product teams who are working on scale and listening to multiple channels of feedback. We also discovered that being transparent with your users and customers earns you customer loyalty so we ended up building stuff where you can build and maintain a public roadmap along with internal roadmaps.
    Starting Price: $149 per month
  • 21
    HarmonizeAi

    HarmonizeAi

    HarmonizeAi

    The volume, velocity, and variety of consumer data available to every company have made it possible to deeply understand consumer wants and needs. Yet, too often, teams build products and experiences on the basis of best guesses, legacy consumer behavior, and outdated insights. This creates business risk as dissatisfied customers churn, innovation stagnates, and growth & innovation grind to a halt. Any product or experience that no longer meets the consumers' rapidly changing needs is discarded. Understand the customer experience across every channel with real-time feedback from over 120+ sources and integrations feeding into one platform, providing you with a complete view of what your customers and consumers are thinking, feeling, and buying. Prioritize your roadmap confidently based on consumer wants and needs. Transform customer experience into customer loyalty and reduce churn. Reshape your campaigns based on real-time consumer feedback.
  • 22
    Feedsocio

    Feedsocio

    Feedsocio

    Get feedback, insights, and reviews directly from your customers with Feedsocio. Customers are your best critics. They know the best and worst of your brand. So, let the customers vote and choose next big feature idea. Customers can vote on ideas in the Public Portal. You will get the powerful admin overview which contains all of the feedback in a single place. Choose the most valuable growth roadmap for your brand. Prioritize your growth plan according to most voted customer feedback. Share your work process with a visual and simple roadmap. Customize the roadmap for matching the workflows. Make conversations with your customers easily with the help of the connected feedback portal.
  • 23
    Canny

    Canny

    Canny

    Stop letting ideas slip through the cracks. Collect, analyze, and organize feedback and feature requests in a dedicated customer feedback tool. See which features are most requested, filter feedback by segment and impact, and clarify use cases up front. Don’t waste time building the wrong things. Score feedback and feature requests based on priority, add them to your roadmap, and integrate with project management tools like Jira. Automatically follow up with people when you release a feature. Keep the feedback loop going strong. Organize features by priority and communicate what your team is working on. Announce product updates to engage people with your newest features.
    Starting Price: $0 per month
  • 24
    FeatureShift

    FeatureShift

    FeatureShift

    Use FeatureShift to easily gather feature requests and bug reports. Maintain a public roadmap and keep customers in the loop. Avoid building features your users don't want. This saves you time and money. Collect upvotes to find out which features to focus on. Maintain a public roadmap and let your users know via changelog when updates are deployed. It's hard to tell what your users actually want and expect from your product in the long run. So why not ask them? Manage customer requests and bug reports in an efficient and organized manner. See which submissions have the most upvotes and focus on them. Make your users happy and ship features with confidence. We don't want to be just another tool that tries to do everything but then loses focus with a bloated backend. Instead, we focus on what matters most to make it easy for you to collect feedback and maintain a customer-friendly relationship.
    Starting Price: €5 per month
  • 25
    Corvex

    Corvex

    Corvex

    ​Workplace safety, quality and productivity happen in real time. Millions of workers go to their jobs every day armed with PPE, training, monthly meetings and manual hazard and engagement solutions all coming from the top of the organization. Only Corvex brings all of these elements together in an efficient, simple and powerful platform. Embracing and implementing an integrated solution fueled by workers increases engagement, awareness and productivity. Corvex pushes location-specific, mission-critical data to workers in real-time through a simple and transparent platform, improving safety and productivity. Social distancing is new for everyone. Adding proximity to the frontline lexicons of safety, quality and productivity is hard for anyone to quantify. Our platform can give your frontline workers the nudge they need when fully tunable proximity thresholds have been reached.
  • 26
    UserVitals

    UserVitals

    UserVitals

    Capture feedback in seconds, plan roadmaps, and share product updates,all within a user-friendly and affordable platform. A seamless feedback management process was created for high-growth teams. Create a unified feedback collection process for your entire team that ensures no customer insights slip between the cracks. Stories in UserVitals are collections of insights and feedback from different platforms. Gain a deeper understanding of your user needs, evaluate feature requests, and tailor your solutions accordingly. Improve alignment and transparency across your team with a road mapping tool that organizes, visualizes, and tracks a project's progress in real-time. Filter and group users and analyze cohort numbers. Inform your customers about new product changes made based on their feedback. Your team is making great product changes. Make sure your customers can see them. Introducing changelogs and custom widgets. Involve users in every step of your product improvement.
    Starting Price: $50 per month
  • 27
    KoalaFeedback

    KoalaFeedback

    KoalaFeedback

    Stop juggling scattered user feedback! KoalaFeedback is your free, all-in-one platform for B2B businesses to capture ideas, prioritize features, and keep users in the loop. Centralize all feedback in a dedicated portal. Understand user needs by surfacing popular requests through voting and comments. Organize feedback into logical boards (by product area or feature set) to identify key themes and make data-driven product decisions. Build trust with public roadmaps, clearly showcasing what's planned, in progress, and completed using customizable statuses. Customize your portal with your domain, logo, and colors for a seamless brand experience. KoalaFeedback empowers your team to collaborate, manage feedback efficiently, and build better products users love – all for free.
    Starting Price: $0
  • 28
    TeamViewer Frontline
    TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need — from picking products and assembling parts to inspecting equipment and getting help from an expert. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step instructions, solve specific issues, or get help from an expert, all while keeping their hands free. Frontline is about connecting your workforce with the information and expertise they need to do their job right.
  • 29
    ProdCamp

    ProdCamp

    ProdCamp

    ProdCamp is an all-in-one user feedback management platform that helps businesses to collect feedback from a number of channels, analyze it and prioritize it and close the feedback cycle. 1. Collect feedback from multiple channels (Intercom, email forward, public roadmap, embeddable feedback widget, Google Chrome extension) 2. Analyze feedback or customer suggestions and attach to the right features. 3. Prioritize what to build next based on the number of votes and $ data from Salesforce, using Prioritization Score or Prioritization Matrix 4. Once prioritized, push your next improvements to Jira or GitLab to pass the ball to developers. 5. Notify customers once an update was shipped via email an/or using our Changelog module (standalone or embeddable).
    Starting Price: $29/month
  • 30
    BuildBetter

    BuildBetter

    BuildBetter

    Make better product decisions 5x faster. Find the signal in the noise - BuildBetter's proprietary Signal Engine powers everything from search to extractions, organizing, and summarizing your qualitative data. Find 78% more insights from your customers with existing data compared to teams using manual product research tools. A quantum leap in qualitative analysis. Save on average 200 hours a year on organizing insights from your customers into topics, themes, problems, and more. Summarizations that are so good it almost feels like cheating. Whether it's a summary of a call, a topic, a feature request, and anything else BuildBetter can process, we can turn it into sharable insights. Internal, external, and everything in between. BuildBetter's proprietary Call Intelligence powered by Signal Engine allows you to track and analyze every call that comes into your product team.
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    AmplifAI

    AmplifAI

    AmplifAI

    Overcome the biggest challenges impacting remote contact center teams and deliver best-in-class sales and CX. Focused, engaged frontline teams start every day connected to the personalized data, actions and behaviors that enable world-class sales and service - pushing them towards excellence and away from the exit. Frontline leaders are supercharged by data-driven actions that guide their teams towards optimal performance, enabling the coverage of more associates and customers, without the additional costly leader expenses. Power high-performing frontline teams with adaptive personas that model your operation's top frontline associates and managers - revealing the winning actions, behaviors and patterns hidden in your operational big data. As associates, leaders and teams achieve higher sales, better service and offer superior experiences, their winning actions are shared across the enterprise - scaling the positive impact experienced by high performing teams.
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    ProdPad

    ProdPad

    CreateSHIFT

    Clear the chaos and unite teams with a single source of truth to create outstanding products. Now everyone knows what needs to happen Now, Next and Later. Roadmap, idea, and feedback management that ties actions to outcomes. Release the power of the lean roadmap, defining and sharing what’s important to your business. Surface key ideas. Capture, organize and share the ideas and initiatives that will drive your product forward. Understand your customers’ desires, solve their problems, and keep them in the loop. Nothing beats the buzz of turning ideas into products. But CHAOS reigns if disconnected teams and processes cause files, feedback, and data to get lost in the shuffle. And the bigger the team, the bigger the problem! Forget misleading timeline roadmaps. Get laser-focused on OKRs and make them happen with lean roadmaps. Effortlessly publish and share strategies that everyone understands.
    Starting Price: $99 per month
  • 33
    Frontline Special Education Management
    Frontline Education is a leading provider of school administration software, connecting solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators. Frontline partners with school systems to deliver tools, data, and insights that support greater efficiency and productivity, enabling school leaders to spend more time and resources executing strategies that drive educator effectiveness, student success, and district excellence. Use data from your SIS and other sources to create compliant IEPs, 504 plans, RTI/MTSS programs, and more. Work with other departments to plan based on a full view of each learner’s needs and history. See what is and isn’t working for each student and report on progress against goals. Create compliant, actionable IEPs and thorough progress reports to elevate student support. Be strategic, proactive, and efficient in planning for English learners.
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    Visionari

    Visionari

    Visionari

    Save 220+ hours per month on your feedback collection, analysis, feedback-to-task creation, roadmap and changelog process, powered by AI. Build what your users love and are willing to pay for.
    Starting Price: $19/month
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    Zefi

    Zefi

    Zefi

    Understand the voice of your users and drop the time spent to align with stakeholders. Focus on what matters: your product. Zefi is designed to address a whole new software paradigm triggered by the AI revolution. In the future, we aim to create the future AI-driven Company OS, but our initial entry point is where we have experience and can better address the problem. Today, Zefi automatically aligns stakeholders, customizing the communication to multiple recipients across different channels, and solves information overload by providing suggestions based on company data scattered across apps.
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    SAASFE

    SAASFE

    SAASFE

    SAASFE lets you receive ideas, create roadmaps, and manage requests directly from one place. Collect feature requests, feedback, ideas directly from your customers. Create product roadmap that maps out the vision and direction of your product offering over time. Create a changelog to notify users about the latest product updates. Customer feedback is the lifeblood of any business or product. They can help your brand grow in the right direction. Allow customers to vote on the next big feature suggestion. Your customers can vote on proposals for organizations to know which features should be prioritized. Admins will have access to a robust dashboard that compiles all of the feedback/ideas and details in one place. Choose the most beneficial growth plan for the business. Prioritize them based on the most popular customer feedback and with full transparency, share your work process with others.
    Starting Price: $0
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    Modu

    Modu

    Modu

    Modu is a hosted customer feedback and polling platform where you publish a branded board of modules (polls, voting, public suggestions, roadmaps, changelogs) and collect structured input from users. Teams can organize feedback by workspace and board, control access (public, password-protected, or SSO-required), and let users verify via email, Google, or SSO depending on settings. Modu includes an admin dashboard to create and manage modules, moderate suggestions, track engagement and voting, and configure branding, domains, and integrations. It’s best suited for product teams that want a lightweight, shareable feedback portal without building and maintaining the infrastructure themselves.
    Starting Price: $24/month
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    UseResponse

    UseResponse

    UseResponse

    Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.
    Starting Price: $149.00/month/ 2 Agents
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    Ocasta

    Ocasta

    Ocasta

    Stop guessing. Start knowing. Ocasta is the frontline performance platform that turns daily uncertainty into confident action. For frontline teams in retail, hospitality, fitness, contact centres and more, Ocasta helps staff know what to do, how to do it, and when to act — without needing to ask a manager. Our customers see: • 98% engagement from their teams • $5,000 saved on every new hire • 72% fewer issues Whether you're rolling out a process change, embedding product knowledge or accessing a how-to guide mid-shift, Ocasta keeps your teams informed and ready. No more digging through outdated documents or waiting for help — the answers are always at hand. It’s there for site visits and inspections, coaching conversations, and getting new starters confident for day one. With real-time visibility into what’s working and what’s not, managers can track performance, spot gaps and act fast, before small issues become big problems.
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    hellonext

    hellonext

    Hellonext.co

    Create an account in minutes and start collecting feedback with feedback boards. Everything works blazing fast and you get things done in seconds. Upload your logos, change brand color, add some emojis to make Hellonext your own that first your brand. Everything is crafted with you in the center. This is the most exciting part. The part where you share your new feedback board with your customers to start gathering feedback. Explore our integrations directory for prebuilt integrations to popular platforms, plugins, and API. Setup your own feedback boards and use it as your product's suggestion box, bug reporting tool, and so much more. Simple enough to use, powerful enough to manage. Show your customers what you are working on visually. Help your business leads understand why they should go with you. And customize Roadmap to be your sales driving tool.
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    Survicate

    Survicate

    Survicate

    Survicate is a Customer Feedback Platform that lets you collect, analyze, and act on feedback. Deploy targeted surveys across web, mobile, email, and in-product channels, triggered by user behavior and connected to your CRM, helpdesk, or product analytics tools. Aggregate feedback from 15+ sources including support tickets, call transcripts, App Store reviews, and auto-analyze all that feedback data with AI. Ask AI Research Assistant questions about all aggregated feedback. Answers backed by your actual data. 40+ native integrations including HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack, all help you act on these insights quickly. Used by product managers, researchers, and CX teams who need a feedback system that informs decisions.
    Starting Price: $56 per month
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    Frontline Central

    Frontline Central

    Frontline Education

    Frontline Central, software to manage all the employee-related forms and information in your school district. Frontline Central brings all your Frontline human capital management solutions together. With a centralized self-service home page to display vital employee information from across Frontline’s HCM suite and highlight items requiring attention, you’ll save time, maintain compliance, and empower employees to manage their own information. Find the information you need and take action right from a centralized home page, from monitoring expiring credentials to filling absences to approving PD requests. Make new hire onboarding, employee contract renewals, and more much easier with automated, paperless forms and customized workflows. Easily manage employee demographic information in one place with less navigation. Save hours by and improve compliance by securely storing and accessing important district forms and paperwork.
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    1Flow

    1Flow

    1Flow

    User insights that will help you turn more people into happy customers. Automagically survey your users while they use your app and browse your website. Collect actionable user insights to understand what your users want and why they churn. Convert more of them into repeat customers. 1Flow empowers anyone on your team to create customized user research surveys in seconds using AI. Simply tell AI about your goal. 1Flow AI generates a fully customized survey based on your needs, and its domain expertise, in under 5 seconds. Build beautiful in-app flows with color and font customization. You can even select from a variety of widget positions and window sizes. Give your users a delightful experience, in a way that feels native to your brand. Trigger any flow to show up at exactly the right moment, based on events and page URL rules. Meet users where they are the most engaged and understand them, fast.
    Starting Price: $200 per month
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    GuestXM

    GuestXM

    GuestXM

    Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence, the first customer experience management platform purpose-built for the restaurant industry. Bring brand reputation management into one system. Manage online business profiles, track customer feedback, and then engage guests at the right time with the right response. Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards. Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel. Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights. Observe sales, traffic, employee, and guest data for your brand and your segment.
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    CommercialTribe

    CommercialTribe

    CommercialTribe

    Insights into where sales managers spend time. Design your sales management cadence. Digitize and automate the operating calendar. A data-driven approach to understand where managers spend their time to influence sales team health. Guide how frontline managers should spend their time, on what activities, with which personnel, and at what frequency to engineer to defined business results. Set the operating pace for high-performance management. Measure and track key management health indicators. See how the best managers spend their time. Focus support on reps who need attention. Design an operating cadence with data. Connect goals with where and how managers spend time. A single source of truth for the operating cadence and recommended time allocation. Develop digital manager playbook. Coach frontline managers to improve execution. Monitor and adjust with time insights.
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    SIMULATE

    SIMULATE

    RPMGlobal

    SIMULATE is a purpose-built Discrete Event Simulation (DES) solution for Original Equipment Manufacturers (OEMs) to model complex, 3D mining environments using fully customizable, brand-specific mining equipment. SIMULATE is a platform used by OEMs globally to provide accurate, quantifiable, and productive equipment and service solutions for mining clients. Users of SIMULATE can showcase and articulate equipment value that is quantified and proven through simulated demonstrations. OEMs can leverage customer data to build a ‘digital twin’ of any mining operation, open pit or underground, to deliver an accurate representation of any mine site's haulage operations, actively demonstrating the value their equipment and services can provide. SIMULATE uses the most widely used haulage calculation engine in the mining industry, ensuring that you and your customers are on the same page. Increase profitability through improved operations.
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    Touchpoint CX

    Touchpoint CX

    Touchpoint Group

    Empower employees to improve customer experience. Amplify your Voice of Customer initiatives using an experience management platform that converts customer feedback into real-time insights and action across the entire organization. Drive action and improve outcomes Motivate and empower frontline staff to take action with personalised dashboards and KPIs. Recover at-risk customers by closing the loop with case management. Drive immediate action with real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels, touchpoints, and customer journeys. Unify customer experience and operational data into a single enterprise view. Engage customers in the moment with personalised event-triggered surveys. Focus feedback on moments that matter most complaints management Actionable insights and in-depth analyses. Deliver relevant insights to each individual and area of the business with flexible reporting dashboards
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    Rapidr

    Rapidr

    Rapidr

    Rapidr helps you integrate customer feedback into your product development. Capture, organize and analyze feedback from various sources. Prioritize to see which feedback drives the most business impact. Close the feedback loop by notifying the customers involved, building a Roadmap, or built-in Changelog. Rapidr is a unified customer feedback software that provides you with all the tools necessary to help you listen, analyze and close the feedback loop.
    Starting Price: $19/month
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    Feedio

    Feedio

    Feedio

    Feedio is an all-in-one customer feedback and analytics platform built for digital professionals, SaaS companies, and e-commerce businesses. It helps teams collect, analyze, and act on customer feedback to improve satisfaction and retention. Using tools like sentiment analysis, trend tracking, and NPS scoring, Feedio transforms raw feedback into actionable insights. Businesses can identify promoters and detractors, refine product strategies, and deliver better customer experiences. The platform also allows users to curate verified testimonials to strengthen brand trust and credibility. With an intuitive dashboard and automation features, Feedio empowers businesses to turn feedback into meaningful growth.
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    UserVoice

    UserVoice

    UserVoice

    UserVoice is the premier product feedback platform for B2B Software as a Service (SaaS) companies. Using easy-to-configure integrations, UserVoice adds quantitative metrics to the qualitative feedback you receive. Get feedback from directly from your end users. Easily capture feedback from your customer-facing team members right from the tools where they work. Keep the whole company aware of what your customers are saying using our Slack and Microsoft Teams integrations.