Audience
Companies in need of a platform to manage, store and process incoming queries from customers, clients or vendors
About QX MailerDesk
Businesses with a large number of customers, employees, suppliers or other stakeholders often need to address a huge influx of email queries on a day-to-day basis. These emails may need to be addressed by designated individuals across departments like payroll, compliance, HR, IT, accounts and sales, amongst others. Rapidly assigning the request to the right person, tracking progress and getting an accurate view of the resolved issues is fundamental to delivering a good experience to the users. QX MailerDesk is an intuitive and easy-to-manage centralised system that automatically converts support emails to tickets, ensuring quick and effective resolution of queries from clients, suppliers, candidates and other stakeholders. In addition to improving team efficiency, the system also reduces TAT and helps to prevent SLA violations and breaches.
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Company Information
QX Global
United Kingdom
qxglobalgroup.com/product/qx-email-query-management-system/
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