Procare

Pros: At CCDP, we appreciate how Procare streamlines the complex demands of multi-site child care management. The platform makes it easy to track attendance, manage tuition, and communicate with families—all in one place. What we like most is how Procare helps us stay compliant while saving time. The reporting tools are clear and customizable, which is essential for audits and subsidy documentation. Staff find the interface intuitive, and families love the mobile access. It’s a system that supports both operational excellence and meaningful connection.

Cons: While Procare offers strong tools for operations and family engagement, its limited integration with academic platforms like Creative Curriculum has been a challenge for us. As a multi-site program, we rely on Creative Curriculum for lesson planning, assessment, and documentation. The lack of seamless data sharing between Procare and our academic system means staff often have to duplicate entries or toggle between platforms, which can be time-consuming and prone to error. We’d love to see future enhancements that support smoother integration with widely used early childhood education tools.

Overall: Our overall experience with Procare Solutions has been positive in terms of streamlining daily operations across multiple child care sites. The platform helps us manage attendance, billing, and staff scheduling with greater efficiency and accuracy. It has reduced administrative burden and improved our ability to stay organized and compliant. While we’ve encountered some limitations—particularly around integration with our academic platform, Creative Curriculum—we appreciate the stability and functionality Procare brings to our business operations. With continued development, it has the potential to become an even more comprehensive solution for early childhood programs.

Pros: I really like the ability to send parents pictures or their children and updates for their activities. I love that one software package can provide everything that is needed to run a daycare center's daily activities.

Cons: I wish that Procare allowed for Parents to be directly billed for credit card fees. Due to this issue and the variability in how much the payment could vary we can't accept credit cards only ACH transfers.

Overall: Overall Procare is a great software package. You have everything that is needed to operate a daycare center with one software package.

Pros: I had the pleasure of working with Renae J, and she went above and beyond to help me with my issues. She was patient, knowledgeable, and truly cared about making sure everything was resolved quickly and correctly. It’s rare to find such dedicated customer service these days, and I really appreciate the time and effort she took to make things right.

Thank you, Renae, and thank you Procare Solutions for having such amazing support staff!

— Jessica Morales, Center Director, Around The Clock Learning Center

Cons: Phone lines are busy quite a bit, but they will return your call

Overall: Excellent Customer Service from Procare Solutions!

As a childcare director, I can’t say enough good things about Procare. It makes managing daily operations—attendance, billing, communication with parents, and staff scheduling—so much easier. The platform is user-friendly, reliable, and keeps everything organized in one place.

The customer support team is always quick to respond and genuinely helpful whenever we have questions. Parents also love the Procare app—it keeps them connected with updates and pictures throughout the day.

I truly recommend Procare to any childcare provider looking to streamline their processes and spend more time focusing on the children rather than paperwork!

Pros: This software product has made my job so much easier and has streamlined my processes! It has greatly reduced the amount of paper we use also.

Cons: There is occasional downtime, although issues are addressed and fixed quickly.

Overall: I would recommend this to any school administrator, as it has made managing staff, parent info and students a dream!

Pros: Procare Solutions provides our school with the best range of features that we have been able to find (and at the best price point). It covers many of our software and office needs and provides teachers and families with communication, connection, and ease of access.

Cons: Our school's enrollment and scheduling options (in which students enroll in multiple classes at a time and in multiple programs throughout the year) requires multiple workarounds with Procare Desktop's tags/tracking. Additionally, there are several features in Procare Online/Procare App that we wish had more options/flexibility.

Overall: Procare Solutions provides us with software management, payment collection, enrollment forms, parent interface, attendance tracking, and more. While we regularly see what new/improved competitors exist, we have yet to find a software option that is comparable.

Pros: I love that everything I need is all in one place. All student information, everything my families and I need, all payments are done through Procare app, and communication between my center and families can be used as well.

Cons: I did think there would be sample forms but have not found them, I had to create them.

Overall: I have an amazing experience so far! Procare saves me a ton of time and the parents love using it too.

Pros: I like the attendance and staff tracking, creating documents like allergy lists, photo lists, attendance sheets, and billing sheets.

Cons: I wish the data and information from Procare sheets could be used/shared in Excel documents.

Overall: Overall, I am happy with Procare. I use the Procare daily to conduct the child care center operations. I am satisfied with the product.

Pros: The app is easy to use and easy to find what you need. The reports function is great and parents can easily find their tax info on their own.

Cons: Now that we have issues with our parents getting declined payments (even though they are on auto pay), I cannot get anyone on the phone or even to respond to emails. They are not responding to my parents either.

Overall: It was a good experience overall but for the lack of customer service. I cannot get someone on the phone to help and neither can my parents.

Pros: Great customer service, easy to use as a beginner and a great price point for everything you get both on the website and the app.

Cons: App tends to stop working on android and doesn't load consistently. The app will also log out after infrequent use.

Overall: My overall experience has been great, there a few things I would change or add the app but overall there are not many complaints especially for the price point.

Pros: We use Procare on the daily. It is user friendly for both staff and parents. We love how the cost is compared to what we were using. They offer a lot of parent connection activities such as note, pictures, video, ouch report, meal, diapering, mood, and more. These are all such great features that we love the options. We notice Procare does to updates. We love seeing the new features they offer.

Cons: When changing tuition, which we do annually, it is extra steps and more than work than we would like to. There are occasionally bugs, which makes it harder to sign-in/out and message families.

Overall: We love Procare and would highly recommend it! The price is great. The parents find it easy. Procare helps keep track of ratios and makes it easy to transfer students from one room to another.

Pros: Easy and reliable communication with parents

Ability to send daily updates, messages, and photos

Simple and organized billing and payment management

Helps keep everything in one place and running smoothly

Saves time for staff and improves parent engagement

Cons: It logs me out too quickly when I’m inactive, which is difficult during tuition payment time when parents drop by unexpectedly

Signing back in can take time, especially when I need quick access

Overall: t logs me out too quickly when I’m inactive, which is difficult during tuition payment time when parents drop by unexpectedly

Signing back in can take time, especially when I need quick access

Pros: Procare is easy to use, and to learn for new teachers. It allows communication and daily updates to be seamlessly shared with parents.

Cons: Customer service is all bots and AI, who cannot help you. It can take hours if not days to get a response from a person who is empowered to help you.

Overall: Even with the terrible support I recommend it highly! When it is working nothing can beat it. Procare is the best childcare software out there.

Pros: Variety of features that fit perfectly with our business needs. Low cost. Family functionality is good.

Cons: Integrations don't function, credit card errors are frequent, customer service is awful these days. Low cost is less appealing when things don't work.

Overall: Functionality and customer service have both deteriorated significantly over the years. We use Procare for all business functions but have begun searching for a new solution.

Pros: What I love most about Procare Solutions is how it keeps everything running smoothly while helping us stay connected. At our academy, we juggle a lot—staff schedules, parent communication, classroom routines—and Procare makes it all feel manageable. I can update departments, check in on daily reports, and share updates with families in just a few clicks.

It’s not just about organization—it’s about building trust. Parents love seeing what their child ate or when they napped, and staff feel supported with clear tools and info. Procare helps us focus on what matters most: caring for our community.

Cons: What I liked least about Procare Solutions is that some features feel a little hidden or hard to customize. For example, updating staff departments or tweaking certain reports can take a few extra clicks—and sometimes I wish there were more flexible options for bilingual communication or visual branding. It’s a great system overall, but a few areas could be more intuitive or adaptable to different center styles.

Still, I appreciate how responsive their support team is, and I’m hopeful that future updates will keep improving the experience!

Overall: Overall, my experience with Procare Solutions has been incredibly positive—it’s become a core part of how we care, connect, and stay organized. As someone who balances creativity and operations at a bilingual academy, I appreciate how Procare brings everything together. From managing staff departments to tracking daily routines and sharing updates with families, it’s a one-stop hub that supports both structure and warmth.

It’s not perfect—some features could be more intuitive or customizable—but the benefits far outweigh the quirks. Parents feel more connected, staff feel supported, and I feel confident knowing our systems reflect the inclusive, joyful culture we work so hard to build.

Pros: I love how easy Procare is to use and navigate! Costumer service is always quick to help resolve any issues!

Cons: Procare often goes down or runs slow. This makes it difficult to stay in communication with families.

Overall: Procare is a really awesome app and way to stay connected! I love it as a staff member and parent!

Pros: What I like most is that Procare has never stood still. They’ve consistently improved the platform in ways that make sense for centers like ours. Their support team is dependable and always helpful, which gives me confidence in the system.

Cons: I honestly don’t have much to add here. It’s a solid system that works as it should. We use it every day and have never had major issues.

Overall: Procare makes our center run smoother. It’s simplified so many daily processes, from finances to family communication, and that efficiency has allowed us to put more focus back on the kids. I also appreciate that Procare feels invested in our success, not just in selling software.

Pros: Would definitely recommend I have used other brands but I find that this one is the best. It’s super easy to navigate and the parents love the photos.

Cons: Parents would love the option to send photos as well and sometimes it lags a bit

Overall: Overall I have had a wonderful experience. It’s easy to use and has so many features as well as a cute and eye catching look

Pros: The ability to use the software as come fairly easy to all ages of our staff and parents. its very user friendly, simplistic and straight forward as to the information your looking to post as well as the information as a parent you may want to see.

Cons: I wish we had the ability to post photos in to messages to parents. This would be helpful to tell the story when sending messages.
On that note the uploading of pictures in the incident report area seem to run slow, which isn't idea when your notifying parents of an injury.
At the end of the school year we aren't able to extrapolate photos by child, year or class. This would be helpful when creating class yearbooks, graduation slide shows etc.

Overall: I have enjoyed using Procare for the past year. I think it's a super easy. platform to implement and train new staff on.

Pros: All-in-one platform for attendance, billing, and parent communication

User-friendly and easy to navigate

Responsive and helpful support team

Saves time on daily operations

Cons: Limited ability to write off or charge off parent accounts in the online version

Changing bank account details for tuition deposits requires backend support and takes 48+ hours

Overall: Procare has been a huge help for our childcare center. It simplifies daily operations—attendance, billing, and parent communication are all in one place. The system is user-friendly, and their support team is responsive whenever we need help.

One area I’d love to see improved is the ability to handle account adjustments more easily. Having better options to write off or charge off parent accounts directly in the online version would save a lot of time. I also wish I could update which bank account tuition payments go to without having to call and wait for the backend team to process the change (which usually takes 48+ hours).

Overall, Procare is reliable and saves us time, but adding these features would make it even better for childcare centers.

Pros: I highly recommend the Procare app for its ease of use, affordability, parent/teacher communication, and invoice tracking.

Cons: There’s not much to complain about when using Procare.

Overall: My overall experience with Procare is outstanding and I recommend it as a business owner, teacher, and parent.