Alternatives to Primas CX
Compare Primas CX alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Primas CX in 2026. Compare features, ratings, user reviews, pricing, and more from Primas CX competitors and alternatives in order to make an informed decision for your business.
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Squaretalk
Squaretalk
Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling and WhatsApp Business messaging, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. With local numbers in over 150 popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. Discover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance. -
2
net2phone
net2phone
net2phone provides innovative and affordable cloud based telephony software and services to both small and mid-sized businesses and large or multinational enterprises. Our Unified Communications and Contact Center solutions provide advanced features that can be customized to suit your unique business needs while ensuring simplicity through implementation and use. net2phone’s compelling UCaaS offer combines voice, video, chat, and messaging under one platform, includes advanced features and integrations, and unlimited calling to over forty popular destination countries. uContact, net2phone’s omnichannel CCaaS solution, streamlines all voice and digital interactions, enabling contact centers to meet customers in the digital channel of their choice and integrating all touchpoints into a Unified Inbox. Other flagship solutions include SIP Trunking services, native integration with Microsoft Teams, and international connectivity capabilities.Starting Price: $17.99/month/user -
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Local Measure Engage
Local Measure
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat. -
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uContact
net2phone
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow DesignerStarting Price: $59.99/month/user -
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Voiso
Voiso
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.Starting Price: $49 per user per month -
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CCT ContactPro
CCT
CCT ContactPro® (CP) is the perfect solution for Unified Agent Desktop with Customer Service Automation in an Omni-Channel Contact Center environment. Contact-Pro® empowers agents to efficiently serve customers in today‘s demanding world of Omni-Channel communication. The state-of the-art technology solution helps to leverage existing infrastructure while decreasing contact center costs and increasing customer satisfaction. The flexible and adoptable desktop in combination with automation and integration capabilities enables efficient services with the best available resources at the right time to deliver an excellent customer experience (CX). The right information for a successful customer dialog and reduced over-head through automation increase the agent productivity. Customers want to communicate with channels they like, channels that solve their problem fast. -
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Noetica
Noetica
Synthesys by Noetica is a contact center agent desktop orchestration and workflow engine that promises to help contact centers do more with less. Synthesys offers omni-channel capabilities, visual call scripting, unified agent desktop, campaign management, and tactical CRM tools. The platform is also highly scalable, resilient, and reliable. -
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To engage the customer in today’s digital world means creating a single, unified experience across every channel they choose to use to connect with you. From calls and email to chat and social messaging, delivering seamless service has never been more complex. IFS Customer Engagement software solutions enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains. To win in the service market requires excellence in customer care. But what does it take to modernize the contact center and deliver smart self-service?
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9
ALE Connect
Alcatel-Lucent
Enable customer services for all-size businesses, handling omnichannel interactions (email, live chat, social media, and phone) with the quality and efficiency expected by today’s customers, citizens, and consumers. ALE Connect enriches the Alcatel-Lucent OmniTouch® contact center standard edition, used as a phone call distribution platform, with omnichannel cloud services. It simplifies the workflow between customers, customer service agents, and the rest of the organization, and it facilitates the management of all customer-related activities in the front and back office. Built-in knowledge base and intelligent search to improve call resolution. Integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE. High availability, security and redundancy of customer data storage. There’s nothing like great customer service to keep people satisfied and loyal. With ALE Connect, you can offer the customer experience, that sets you apart from the competition. -
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NobelBiz
NobelBiz
About NobelBiz: With over two decades in the CCaaS sector, NobelBiz is renowned for enhancing productivity in worldwide contact centers. Our specialty lies in merging a custom-designed telecom carrier, ideal for call center traffic, with modern omnichannel cloud contact center software, supported by outstanding customer service. About NobelBiz OMNI+: NobelBiz OMNI+ emerges as the ultimate CCaaS solution, offering a blend of features, functionalities, and integrations for comprehensive contact center management. This all-encompassing software features extensive channel integrations and CRM compatibility, crafted for seamless remote work. It stands as a user-friendly, inclusive solution for diverse omnichannel contact center requirements. About NobelBiz Voice Carrier Network: As a leading VoIP provider, NobelBiz Voice Carrier Network is distinctively designed for global contact centers. It provides unmatched voice quality and consistent service across its international network. -
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Windstream Enterprise CCaaS
Windstream Enterprise
Your customers want to interact with you their way, by phone, chat or web. That is why your contact center needs to accommodate each customer’s communication medium of choice. A cloud-based Contact Center as a Service (CCaaS) experience gives your agents the power and flexibility to meet each customer at their level and saves you money on hardware and operating expenses. CCaaS is an omnichannel customer care solution delivered as a service by Windstream Enterprise. Based on our robust Unified Communications as a Service (UCaaS) technology, CCaaS seamlessly integrates key contact center communications types, including voice call, webchat, and text messaging with omnichannel routing to ensure your customers can connect via the method that best fits their needs. Additionally, CCaaS comes with call management and measurement tools to help maximize agent handling and drive first-call resolution. -
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Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise.
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Yactraq
Yactraq
Yactraq is the industry value leader in speech analytics software. Our customers typically realize benefits across two broad functional areas. Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability. Contact Center Quality Management teams typically use speech analytics / audio mining as a way of leveraging AI / Machine Learning to evaluate the performance of their call agents. Yactraq offers customized free trials based on a clients own data so they can experience the value of our software before deciding to buy. Our products are cost-effectively priced to suit the needs of end customers as well as partners in the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software and Network Service Provider businesses. -
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Content Guru storm
Content Guru
storm® is Content Guru’s cloud-based Customer Experience (CX) platform designed to deliver seamless, omni-channel customer engagement at scale. It unifies voice, digital, data, and AI-driven experiences into a single, intuitive interface. The platform enables organizations to manage complex customer journeys without complexity or heavy coding. storm® supports high-volume, mission-critical contact centers and is trusted by emergency services worldwide. Modular by design, it allows businesses to select only the CX capabilities they need. Integrated AI, analytics, and data orchestration tools empower agents with real-time insights. storm® helps organizations improve scalability, reliability, and customer satisfaction across every interaction. -
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Puzzel
Puzzel
Support your team and delight your customers with three, brilliantly integrated solutions. Consolidate all your incoming messages. Assign conversations to a specific agent or team. Categorize conversations for easy automation and reporting. An omni-channel solution: Voice, Chat, Email, SMS and Social. Integrates with over 40 partner applications. Accurate forecasting and scheduling including real-time management. Powerful, easy-to-use and affordable. Scalable and optimized for call centers. Puzzel provides all the tools you need to deliver exceptional customer experiences and grow your business. Connect with customers on their favorite channels, build advanced self-service experiences with AI, and optimize your team’s performance to increase efficiency and sales, all in our easy-to-use, cloud-native platform. We keep up with the latest CX and technology trends so you don’t have to. -
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Pindrop
Pindrop
Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers. -
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OneContact CC
Collab
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client. -
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Octella
Octella
Octella is a customizable omnichannel contact center platform that consolidates voice, messaging, and digital channels into a single interface. It provides full PBX capabilities, call flow management, recordings, voicemail, IVR, and text‑to‑speech, alongside advanced autodialing to optimize agent workloads and reduce drop‑offs. Social media and chat integrations enable seamless customer engagement across platforms, while direct inward dialing (DID) numbers let you localize presence. Built‑in call tracking, callback scheduling, and email integration ensure no customer request slips through the cracks, and global SMS support extends outreach worldwide. The platform’s AI features automate routine tasks, such as sentiment analysis, call summarization, and intelligent routing, and deliver real‑time analytics to surface performance insights. Agents and managers access all channels via a mobile app or softphone, with SIP trunking for high‑quality, scalable voice services.Starting Price: €15 per month -
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Sprinklr Service
Sprinklr
Sprinklr Service is an enterprise-grade customer service and contact center platform built on a unified customer experience management architecture that consolidates customer interactions across 30+ channels, including social, messaging, live chat, email, voice, and communities, into a single agent desktop with omnichannel routing, case management, and real-time context so agents can deliver consistent, seamless support. It combines AI-powered agent assist, intent-aware routing, conversational IVR, self-service knowledge bases and bots, and supervisor and analytics dashboards to increase agent productivity, improve first-contact resolution, and drive higher customer satisfaction by unifying conversations, insights, and workflows. Sprinklr’s customer self-service features guide customers through automated FAQs and AI chatbots to reduce agent workload, while integrated analytics and reporting provide 360° visibility into agent performance. -
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Sikom AgentOne
Sikom Software
Our omnichannel routing engine AgentOne optimizes the distribution of contacts - calls, chats, e-mails, documents, tasks and much more are delivered to the right employee in real time. Sikom Software converts the contact center structures that have grown in your company into ONE orchestrated omnichannel strategy. Sikom tailor-made Sikom AgentOne ® is the link between your employees and your customers. Multitasking is no problem for our software. For more than 20 years we have been developing individual omnichannel contact center solutions for companies of all sizes. Sophisticated tools for administration, for supervisors and for employees help to control and make visible all elements. With our software, your employees always have everything important in view and only have to concentrate on the essentials. -
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Edify
Edify Labs
Customers no longer want omnichannel, they expect it. With our cloud-native contact center software, all channels are available to customers inside of a single interaction. Agents can provide better service faster with seamless switching and transfers, built-in real-time coaching and training features, and so much more. No long hold times. No repeated transfers. No disconnecting. No more asking customers to grab a pen. This is how customer service should be. Empower your agents while giving customers the self-service capabilities they want. Machine Learning kicks our omnichannel contact center platform up a notch, letting customers help themselves and enabling agents to focus on more complex requests. Using sentiment analysis, Natural Language Understanding, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX. -
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Softdial Contact Center
Sytel Ltd
Softdial Contact Center™ (SCC) is Sytel’s flagship suite of feature-rich contact center applications and services, currently driving 50,000+ users in 50+ countries. Maximize agent productivity, with high-performance predictive dialing, and a tailored omnichannel desktop allowing work on several open text sessions at once. As a platform, SCC is uniquely flexible, allowing users to either run the full suite or choose which modules to deploy. It can be extended via SCC’s comprehensive, robust APIs, modified, adapted and even white-labeled to fit any business requirements. SCC manages communication on all media channels – voice, chat, email, messaging – automatically blending and load balancing contact sessions between all agents, all queues and campaigns with its Automatic Session Distributor (ASD®). -
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NovelVox Agent Accelerator
NovelVox
NovelVox’s Agent Accelerator empowers agents with a 360-degree view of customer information that allows them to offer a personalized customer experience and lightning-fast service. This powerful solution significantly reduces Average Handling Time (AHT) and waiting time, improves First Call Resolution (FCR), and increases customer satisfaction. The all-in-one desktop gives a single interface and a single view to agents as they interact with multiple applications but provides a seamless experience for customers. With the caller data display containing details such as caller name, address, contact details, past transactions, and ticket status, agents call customers by name and eliminate making customers repeat their requests. With all details handy, an agent can address concerns in a personalized manner and at a much faster pace, in addition to chatting with other agents to get timely information while assisting callers. -
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OXON
OXON Tech
Forget about that right now! All your problems can be solved with the beautiful centralized Oxon system. Whether your client contacts you by phone, SMS, email, on Facebook or through webchat , all of these will be shown in one window. All history from all channels will be stored in one place. Such a simple and elegant solution increases the effectiveness of the support center by 30%. Easily organize the 24/7 operation of your webchat with an intelligent chatbot. This is not an old rule-based chatbot. It is a chatbot that can understand natural human speech, synonyms, and politely respond to small-talk. Omni-Channel experience allows your customers to engage on their channel of choice. Our dynamic agent desktop pulls all your data into one easy-to-use interface, so your team always has all the data they require to resolve calls for the first time.Starting Price: $39 per user per month -
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Alorica
Alorica
Alorica Digital Platforms is a suite of cloud-based customer-experience solutions that blends advanced AI-powered automation with human support to deliver scalable, secure, and high-performance digital customer service. It supports omnichannel interactions, voice, chat, email, and more, via a full-stack Contact Center as a Service (CCaaS) architecture, enabling seamless migration to cloud-native contact centers while incorporating intelligent routing, self-service automation, and analytics-driven optimization. It includes features such as multilingual conversational AI (e.g., real-time voice translation and natural-language chat), automated self-service support, speech and text analytics, and AI-assisted agent support to reduce average handle time, improve response quality, and enable consistent, personalized service across channels.Starting Price: Free -
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ID Cloud
Teckinfo Solutions pvt. ltd.
ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to modernize customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality. Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation. -
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Microsoft Dynamics 365 Contact Center
Microsoft
Microsoft Dynamics 365 Contact Center is a cloud-based customer service solution that integrates customer engagement, communication, and analytics into a unified platform. It allows businesses to manage customer interactions across multiple channels, including voice, chat, email, and social media, providing a seamless omnichannel experience. Powered by AI and automation, the platform enhances agent productivity with features like sentiment analysis, real-time insights, and guided workflows. It also integrates with other Microsoft products, such as Teams and Power BI, to facilitate collaboration and data-driven decision-making. With customizable dashboards and analytics, organizations can monitor key performance indicators (KPIs) and optimize customer service strategies. Microsoft Dynamics 365 Contact Center is ideal for companies seeking to enhance customer satisfaction, streamline operations, and improve overall service delivery.Starting Price: $110/month -
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SIMPSY Voice
SIMPSY
Set up customer service or support call center with ease and cost-effectively. Track your virtual agent and customers. SIMPSY Voice is a product of SIMPSY LLP offering a system to support business call centers. It aims to provide affordable call rates and low subscription fees to support businesses in offshoring or outsourcing customer support. Establish an international presence with local numbers as you market your business in a different countries. Integrated with a CRM. Turning numeric phone numbers into prospect/client names. Allow agents to record every interaction with prospect/client. Pick up incoming calls from anywhere or make outgoing calls to anywhere without an expensive international call rate. Greet your incoming callers automatically with pre-recorded recording. Also, let your caller input to direct them to speak to the correct person.Starting Price: $6.90 per user per month -
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Amazon Connect
Amazon
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. -
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WEBTEXT
WEBTEXT
CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today. The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data. Contact center messaging: Enables Voice Agents in real time to identify a cell phone caller and text them information while they’re speaking. Agent also has a complete history of all messaging sent to / from a caller’s number. Enables Chat Agents to use their toll or tollfree numbers to interact with customers by SMS or MMS. Gives customers the option to skip being placed on hold and move from voice to messaging. -
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Geomant
Geomant
Geomant works with your existing technology to take your customer experience to new heights. Through cloud-based solutions and seamless integrations, we unlock the potential of your contact center. A powerful, fully-featured cloud contact center system. The cloud-based infrastructure provides users with full functionality without the need for costly investment of a hardware environment or software licenses. Subscription-based pricing gives you the ability to scale licenses up or down according to actual business usage, so you never have to buy more licenses than you need. Can be deployed in as little as a few hours, meaning that you can quickly reap the benefits of adding a chat solution to your environment. Digital and social channels, in-queue and scheduled call back, call recording, and more! Real-time and historical performance management solutions for wallboards and agent desktops. Robust contact center capabilities for Microsoft Teams providing a fully omnichannel experience. -
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Zoom Contact Center
Zoom Communications
Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. Channels - Voice - Web Chat - Mobile SMS Functions - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data - ACD Administrative - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment.Starting Price: $69 per agent per month -
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MiContact Center Business
Mitel Networks
Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center. Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots and social media. Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys. Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, and more. -
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Parlance
Parlance
We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day. Parlance empowers organizations to harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad. Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more. -
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Enghouse Interactive Contact Center
Enghouse Interactive
Unlock the power of your contact center with Enghouse Interactive. Engage your customers across all channels, provide personalized experiences at scale, and make your contact center your competitive advantage. You contact center is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty. With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, while providing actionable intelligence to drive ongoing improvement. Our unique omni-channel contact center solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget. -
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Sinch Contact Pro
Sinch
Sinch Contact Pro is an omnichannel cloud contact center solution designed to enhance customer service experiences. It supports various communication channels, including telephony, email, chat, video, SMS, and messaging apps like WhatsApp, Facebook Messenger, and Viber. The platform integrates seamlessly with CRM systems such as Salesforce, ServiceNow, and SAP, providing agents with a unified interface to manage customer interactions. Features include real-time monitoring, historical reporting, agent guidance, and outbound campaign management. Additionally, Sinch Contact Pro offers pre-integrated chatbot support through Sinch Chatlayer, enabling efficient handling of customer inquiries. Deployment options are flexible, with both cloud-based and on-premise solutions available, ensuring adaptability to various organizational needs. -
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Nectar Desk
Nectar Desk
Nectar Desk is one of the most affordable and complete SaaS solution for handling inbound and outbound calls with reporting and analytics. We deliver a comprehensive call center software that can be setup in minutes from buying a number to customizing your agents and more. Basic call center software functions are available in Nectar Desk as well as advanced features. Checkout full agent’s performance metrics that include answering time, agent availability, call recording, listen live along with customized reporting and alerts. With Nectar Desk, you get a chance to control all your omnichannel interactions on-the-fly. Our call center software allows integrating SMS, ticketing, chat, email texts, and other communications in a whim. You can now assess the performance of your agents, including the virtual reps in real-time. Get to monitor and analyze their interactions with leads and step up when they need assistance.Starting Price: $50 per user per month -
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INFOCU5
INFOCU5
INFOCU5 is an extension of your existing team. We flex and scale with your business, so you only pay for the overflow help you use. Scalable, omnichannel support team. On-demand sales and service agents, increase CLV and AOV, optimize data and leads, only pay for ticket and talk time. Voice, messaging, email, dedicated brand ambassadors, etc. Extension of your internal team. Maintains brand vision and message and tracks campaign performance. We combine our enterprise-level contact center software with our global, on-demand customer service and sales marketplace so that businesses can affordably interact with their customers and tap into overflow contact center marketplace of agents when you need the extra backup support. Our marketplace is a global, on-demand team of customer service and sales agents who work as your backup support when your internal team needs the extra help.Starting Price: $5 per month -
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OMniLeads
Freetech Solutions
OMniLeads is a standalone solution for Contact Centers based on Free Software GPL V3, designed to support the management, operation and administration of a Contact Center. Its functionalities allow all the procedures of a Call Center to be carried out through web interfaces. Both agents and supervisors will have their tools in a single application thanks to the use of WebRTC standards. OML can recognize answering machines and act according to rules that may indicate leaving a recorded message, trying to contact again later or simply skipping the contact, seeking to maximize the time and efficiency of the operation. OML supports different roles; administrator, supervisor, client and agent. With different levels of actions and information available as well as the possibility of modeling users according to the needs of each project. OML can be deployed in an AIO (All In One) architecture or work by dividing the load between Application Server, Database Server and Communications Server.Starting Price: $19 -
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INDARRA CONTACT CENTER
Komunika Teknologia
Komunika Teknologia is a company specialized in cloud-based contact center solutions for the management of corporate communication channels, formed by entrepreneurs in the telecommunications area with more than 20 years of experience and aware of the broad growth of the "cloud" and "big data" in our era. We help you take your company to omnichannel by managing your multiple communication channels in your contact center, to make your agents with the correct tool operate in an orderly manner and with a basic degree of complexity for the agility of the operation. Our contact center tool has different schemes, ask an executive which one best suits your business model and operation. Offer the best customer service with the help of the correct management of your communication channels. -
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Dyalogo
Dyalogo SAS
It is a 100% cloud platform with world-class quality standards from Google Cloud Platform. Based on WebRTC technology, it works with any operating system, does not require VPN and consumes low bandwidth, making it ideal for telecommuting. It allows you to communicate with your customers outgoing or incoming through different channels such as telephone, mail, chat, WhatsApp, SMS, web forms. Talk to your customers through the channels they prefer and the ones that are most convenient and effective for you. We are an omnichannel contact center platform, this means that in addition to managing communication with customers through different channels, we make the experience for customers and agents homogeneous and we also allow different communications to be linked within comprehensive business processes. -
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Alohaa
Alohaa.ai
Alohaa is a cloud communication platform that provides omni-channel products - Virtual phone numbers, IVR, Cloud Telephony, WhatsApp API, Bulk SMS, Voice Broadcasting for businesses. With its cloud-based infrastructure, Alohaa offers flexibility and scalability to adapt to varying business needs. The software streamlines call routing, automates customer interactions, and enhances communication efficiency. Alohaa caters to diverse industries, offering tailored solutions for customer service, sales, and support sectors. Its user-friendly interface and advanced features make it a preferred choice for businesses seeking reliable cloud communication solutions.Starting Price: ₹300/agent/month -
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Bright Pattern
Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. -
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Callers
Callers
Callers is an AI-powered voice and omnichannel communication platform that automates inbound and outbound customer conversations to qualify leads, schedule meetings, handle support, and re-engage contacts at scale using human-like AI agents available 24/7, reducing manual workload and speeding engagement without extra staff. It unifies conversations across voice calls, SMS, WhatsApp, Telegram, and other channels into a single intelligent “brain,” preserving context so customers never repeat themselves and brands deliver consistent responses; it integrates with CRMs and 300 + tools to personalize dialogues using live data and automate actions before, during, and after interactions. Callers’ AI agents can conduct cold calling to filter and qualify prospects, book appointments, support onboarding and welcome flows, win back churned users, confirm events, and handle inbound queries with natural conversational quality, often connecting qualified leads directly to human teams. -
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Activate an intelligent, cloud-based contact center to power next-level customer experiences while minimizing costs. With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue. Avoid large capital outlays and buy only the services you need. Scale your services quickly during call traffic peaks and valleys. Simplify management through a single vendor with 30+ years of contact center success. Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution. Carrier-grade network and a fully redundant platform. Touch-tone or multilingual speech-recognition caller interfaces. Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems.
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UniVoIP Cloud Contact Center
UniVoIP
UniVoIP's Cloud Contact Center is a 100% scalable solution which ensures a truly customer-centric communication strategy delivered seamlessly across all customer service touchpoints, including SMS, email, SM, web chat, voice, and self-service options on any device. Leading the industry in innovation, UniVoIP’s enterprise-grade contact center technology is hosted and managed on a single platform, allowing agents and supervisors to engage, monitor and proactively service customers on their favorite media channel of choice, at a time that is most convenient for them. -
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Vonage Contact Center
Vonage
Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations. -
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Ytel
Ytel
Predicatively dial your contacts and automatically leave voicemails, emails, and text messages - with no special equipment. Ytel is a cloud-based integrated marketing suite solution. Ytel Contact Center assists SMB call centers and businesses in managing multi-channel communications. Ytel features include auto-dialing, call distribution, voice response, and a scripting module. With Ytel, users can gain access to real-time agent reporting for metrics on call performance and lengths. Ytel is also accessible via iOS and Android devices. Develop new communications functionality in any language and get to production faster. Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.Starting Price: $99 per user per month -
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Acefone
Acefone
Acefone (founded in 2019) is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including: -Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. -Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. -API Connect: A unique communication API suite to assist communication needs for mobile and web applications. -Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. Our Ace-X cloud communication suite offers a comprehensive range of tools, including contact center software, auto dialers, cloud telephony, video conferencing, and WhatsApp messaging, all designed to streamline your communicationStarting Price: $19.99 per user per month -
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The Avaya Experience Platform is a comprehensive customer experience solution that integrates voice, video, chat, messaging, and more to deliver seamless interactions across all touchpoints. Designed to enhance both customer and employee experiences, it provides agents with real-time customer data in a unified desktop view, enabling personalized and efficient service. The platform supports the management of inbound and outbound communications, connecting customers through their preferred channels while equipping agents with the necessary tools to resolve inquiries effectively. By unifying various communication methods and offering advanced analytics, the Avaya Experience Platform empowers businesses to optimize contact center performance and deliver exceptional customer experiences.
