Alternatives to PrediCX
Compare PrediCX alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to PrediCX in 2026. Compare features, ratings, user reviews, pricing, and more from PrediCX competitors and alternatives in order to make an informed decision for your business.
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Fraud.net
Fraud.net, Inc.
Fraudnet's AI-driven platform empowers enterprises to prevent threats, streamline compliance, and manage risk in real-time. Our sophisticated machine learning models continuously learn from billions of transactions to identify anomalies and predict fraud attacks. Our unified solutions: comprehensive screening for smoother onboarding & improved compliance, continuous monitoring to proactively identify new threats, & precision fraud detection across channels and payment types. With dozens of data integrations and advanced analytics, you'll dramatically reduce false positives while gaining unmatched visibility. And, with no-code/low-code integration, our solution scales effortlessly as you grow. The results speak volumes: Leading payments companies, financial institutions, innovative fintechs, and commerce brands trust us worldwide—and they're seeing dramatic results: 80% reduction in fraud losses and 97% fewer false positives. Request your demo today and discover Fraudnet. -
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Get insightful text analysis with machine learning that extracts, analyzes, and stores text. Train high-quality machine learning custom models without a single line of code with AutoML. Apply natural language understanding (NLU) to apps with Natural Language API. Use entity analysis to find and label fields within a document, including emails, chat, and social media, and then sentiment analysis to understand customer opinions to find actionable product and UX insights. Natural Language with speech-to-text API extracts insights from audio. Vision API adds optical character recognition (OCR) for scanned docs. Translation API understands sentiments in multiple languages. Use custom entity extraction to identify domain-specific entities within documents, many of which don’t appear in standard language models, without having to spend time or money on manual analysis. Train your own high-quality machine learning custom models to classify, extract, and detect sentiment.
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3
Explorium
Explorium
Explorium offers a first-of-its-kind data science platform powered by automatic data discovery and feature engineering. By automatically connecting to thousands of external data sources (premium, partner, and public) and leveraging machine learning to distill the most impactful signals, the Explorium platform empowers data scientists and business leaders to drive decision-making by eliminating the barrier to acquiring the right data and fueling superior predictive power. Try it for free at www.explorium.ai/free-trialStarting Price: $50K/year -
4
TiMi
TIMi
With TIMi, companies can capitalize on their corporate data to develop new ideas and make critical business decisions faster and easier than ever before. The heart of TIMi’s Integrated Platform. TIMi’s ultimate real-time AUTO-ML engine. 3D VR segmentation and visualization. Unlimited self service business Intelligence. TIMi is several orders of magnitude faster than any other solution to do the 2 most important analytical tasks: the handling of datasets (data cleaning, feature engineering, creation of KPIs) and predictive modeling. TIMi is an “ethical solution”: no “lock-in” situation, just excellence. We guarantee you a work in all serenity and without unexpected extra costs. Thanks to an original & unique software infrastructure, TIMi is optimized to offer you the greatest flexibility for the exploration phase and the highest reliability during the production phase. TIMi is the ultimate “playground” that allows your analysts to test the craziest ideas! -
5
Semeon Analytics
Semeon Analytics
Semeon can help you understand and prioritize large-scale employee, customer and marketplace feedback data from anywhere like social, surveys, reviews and CRM data. Our platform automatically extracts the most relevant multi-word concepts from your data, measures sentiment and generates insightful dashboards. Available in 10+ native languages, government entities, security and defense agencies, brands and organizations around the world rely on Semeon’s technology to improve customer experience and citizens’ life, reduce operational costs and drive growth.Starting Price: $1200/month -
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Clari
Clari
A Revenue Operations Platform that accelerates revenue results. Automated CRM updates? Check. Time series analysis? Check. But Clari is much more than innovative features. By combining revenue intelligence with forecasting and execution insights, Clari solves your real problem—efficiently and predictably hitting your targets, quarter after quarter, year after year. Purpose-built to drive more predictable revenue, Clari’s Revenue Operations Platform takes previously untapped data—from email, CRM, call logs and beyond—and turns it into execution insights for your entire revenue team. Clari backs up human intuition with AI insights, so your team can forecast with newfound accuracy and foresight—using a consistent, automated process that flexes to manage every business in your company. Harvest valuable activity data from reps, prospects and customers so you always know what’s going on in your deals, your teams, and in your business. -
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Luminoso
Luminoso Technologies Inc.
Luminoso turns unstructured text data into business-critical insights. Using common-sense artificial intelligence to understand language, we empower organizations to discover, interpret, and act on what people are telling them. Requiring little setup, maintenance, training, or data input, Luminoso combines world-leading natural language understanding technology with a vast knowledge base to learn words from context – like humans do – and accurately analyze text in minutes, not months. Our software provides native support in over a dozen languages, so leaders can explore relationships in data, make sense of feedback, and triage inquiries to drive value, fast. Luminoso is privately held and headquartered in Boston, MA.Starting Price: $1250/month -
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OpenText Magellan
OpenText
Machine Learning and Predictive Analytics Platform. Augment data-driven decision making and accelerate business with advanced artificial intelligence in a pre-built machine learning and big data analytics platform. OpenText Magellan uses AI technologies to provide predictive analytics in easy to consume and flexible data visualizations that maximize the value of business intelligence. Artificial intelligence software eliminates the need for manual big data processing by presenting valuable business insights in a way that is accessible and related to the most critical objectives of the organization. By augmenting business processes through a curated mix of capabilities, including predictive modeling, data discovery tools, data mining techniques, IoT data analytics and more, organizations can use their data to improve decision making based on real business intelligence and analytics. -
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Fractal Analytics
Fractal
Reveal valuable insights by accurately recognizing objects in images and videos. From surveilling people in real-time at events to detecting if products are in the right place in shopping aisles, AI can drive value in many ways. Create in-depth analyses by placing image objects into relevant segments. AI-based algorithms can help insurers analyze home and auto damage to create more accurate claims for customers. Get immediate insights to take action when it matters most. AI algorithms enable real-time processing for a variety of valuable uses, such as face recognition. Understand customer behavior by identifying their actions from video, both in-store and in real-time. AI helps reveal how customers interact with products and brands to drive better experiences. AI-based analytics on satellite images can be used to detect traffic in real-time, analyze parking lots, and segment buildings. -
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PolyAnalyst
Megaputer Intelligence
PolyAnalyst is a data analysis software used by large organizations across several industries (Insurance, Manufacturing, Finance, etc.). Some of its most notable features and capabilities include its use of a visual composer for complex data analysis modeling rather than coding/programming. It couples structured and poly-structured forms of data for unified analysis (ie multiple-choice questions and open-ended responses) and it can process text data in over 16+ different languages. PolyAnalyst has many features that meet comprehensive data analysis needs, such as loading data, cleansing and preparing data for analysis, deploying machine learning and supervised analysis techniques, and building reports that non-analysts can use to uncover insights. -
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B2Metric
B2Metric
Customer intelligence data platform that helps brands analyze and predict user behavior across multi-channels. Analyze your data quickly and accurately. Identify customer behavior patterns and trends to make informed decisions with the power of AI and ML solutions. B2Metric can integrate with endless sources including databases you use the most. Optimize your retention strategies by predicting customer churn and taking preventive actions accordingly. Categorize customers into distinct groups based on their behaviors, characteristics, and preferences to enable targeted marketing. Refine marketing strategies using data-driven insights to enhance performance, targeting, personalization, and budget optimization. Provide unique customer experiences by optimizing touchpoints and tailoring marketing efforts. AI-based marketing analytics that reduces user churn & increases growth. Identify your customers at risk of churn and develop proactive retention strategies with advanced ML algorithms.Starting Price: $99 per month -
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Kimola Cognitive
Kimola
Kimola Cognitive is a rock-solid Machine Learning Platform that enables users to grab reviews from 20+ channels and analyze + classify customer feedback -or any text data- automatically. Here are the TOP skills of Kimola Cognitive: - Scrape Web and Collect Reviews - Text Analysis with Entity Recognition - Analyze Data with Pre-Built models on Kimola Cognitive Gallery - Create, Train and Store Your Own Custom Models (No Coding Skills are Required) - Create Executive Summary, Generate SWOT Analysis and many powerful marketing materials using GPT Integration - Available in 6 languages (and counting!)Starting Price: $199 / 10000 Queries / month -
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Deep Talk
Deep Talk
Deep Talk is the fastest way to transform text from chats, emails, surveys, reviews, social networks into real business intelligence. Understand what's inside communications with customers with our easy-to-use AI platform. Unsupervised deep learning models to analyze your unstructured text data. Deepers are pre trained deep learning models to get custom detections inside your data. Use the "Deepers" API to analyze text in real time and tag text or conversations. Reach the people who need a product, request a new feature or express a complaint. Deep Talk offers cloud-based deep learning models as a service. You just need to upload your data or integrate one of the support services to extract all the insights and information from WhatsApp, chat conversations, emails, surveys or social networks.Starting Price: $90 per month -
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InsightFinder
InsightFinder
InsightFinder Unified Intelligence Engine (UIE) platform provides human-centered AI solutions for identifying incident root causes, and predicting and preventing production incidents. Powered by patented self-tuning unsupervised machine learning, InsightFinder continuously learns from metric time series, logs, traces, and triage threads from SREs and DevOps Engineers to bubble up root causes and predict incidents from the source. Companies of all sizes have embraced the platform and seen that business-impacting incidents can be predicted hours ahead with clearly pinpointed root causes. Survey a comprehensive overview of your IT Ops ecosystem, including patterns, trends, and team activities. Also view calculations that demonstrate overall downtime savings, cost of labor savings, and number of incidents resolved.Starting Price: $2.5 per core per month -
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Keatext
Keatext
Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively. Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report. Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction. Review issues with the most impact that are brought to your attention by AI-based recommendations. Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report. Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard. Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.Starting Price: $550/month -
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Etuma
Etuma
Etuma text analysis service turns all your open-ended customer feedback into consistent and actionable information. You receive high volumes of open-text feedback comments from multiple channels, and you struggle with systematically turning them into actionable insight in a timely manner. Manually reading and categorizing all comments is slow, expensive, and inconsistent. You’ve tried keyword analysis, but it doesn’t provide statistically meaningful or actionable information. Feedback results from different processes and channels are not aggregated, so a lot of valuable information gets lost in organizational silos where it can only be utilized by those who have access to it. Etuma has existing connectors to dozens of survey, customer experience management, and contact center platforms. You can also connect any spontaneous feedback channel like email or webforms. -
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Cauliflower
Cauliflower
Whether for a service or a product, whether a snapshot or monitoring over time - Cauliflower processes feedback and comments from various application areas. Using Artificial Intelligence (AI), Cauliflower identifies the most important topics, their relevance, evaluation and relationships. In-house developed machine learning models for the extraction of content and evaluation of sentiment. Intuitive dashboards with filter options and drill-downs. Use included variables for language, weight, ID, time or location. Define your own filter variables in the dropdown. Cauliflower translates the results into a uniform language if required. Define a company-wide language about customer feedback instead of reading it sporadically and quoting individual opinions. -
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Delineate
Delineate
Delineate offers an easy-to-use platform for generating machine learning-driven predictive models for a range of purposes. Enrich your CRM data with churn predictions, sales forecasts, and even build data products for your customers and team, just to name a few. With Delineate you can access data-driven insights to improve decision-making with ease. The platform caters to founders, revenue teams, product managers, executives, and data enthusiasts. Try Delineate and unleash your data's full potential.Starting Price: $99 per month -
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Verint Text Analytics
Verint
Extract actionable business intelligence from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX). Use multichannel analytics to better understand your multichannel customers. Your customers are now multichannel and as a result your customer and employee analytics must also be multichannel. While voice remains a critical channel, customers are increasingly choosing digital customer service channels such as chat, email and social media. Adding Text Analytics gives you a holistic analysis of your customer engagement strategy. -
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MyDataModels TADA
MyDataModels
Deploy best-in-class predictive analytics models TADA by MyDataModels helps professionals use their Small Data to enhance their business with a light, easy-to-set-up tool. TADA provides a predictive modeling solution leading to fast and usable results. Shift from days to a few hours into building ad hoc effective models with our 40% reduced time automated data preparation. Get outcomes from your data without programming or machine learning skills. Optimize your time with explainable and understandable models made of easy-to-read formulas. Turn your data into insights in a snap on any platform and create effective automated models. TADA removes the complexity of building predictive models by automating the generative machine learning process – data in, model out. Build and run machine learning models on any devices and platforms through our powerful web-based pre-processing features.Starting Price: $5347.46 per year -
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Infinia ML
Infinia ML
Document processing is complicated, but it doesn’t have to be. Introducing an intelligent document processing platform that understands what you’re trying to find, extract, categorize, and format. Infinia ML uses machine learning to quickly grasp content in context, understanding not just words and charts, but the relationships between them. Whether your goal is process automation, predictive insights, relationship understanding, or a semantic search engine, we can build it with our end-to-end machine learning capabilities. Use machine learning to make better business decisions. We customize your code to address your specific business challenge, surfacing untapped opportunities, revealing hidden insights, and generating accurate predictions to help you zero in on success. Our intelligent document processing solutions aren’t magic. They’re based on advanced technology and decades of applied experience. -
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Qlearsite
Qlearsite
Turn employee feedback into actionable insights. Because understanding your people is the first step towards organisational success. When it comes to success, your people have all the answers. Tap into insights you can use to grow your organisation, with shorter, smarter surveys. Ready-to-send question sets. Automatic analysis. Color-coded results. Drag-and-drop reporting. Take the work out of understanding your workplace. From solving attrition to boosting inclusion, the answer is listening to your people. That’s the key to an organisation that just keeps growing. Understanding your employees is simple with instant scores and colour-coded dashboards. Advanced listening tech gives you direction, so you can build a strategy backed by your people. -
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Scraawl
Scraawl
Scraawl is a suite of data analytics tools designed to empower you to gain more from your data. Whether your problem set focuses on publicly available data, images and video, unstructured text, or all of the above, Scraawl has powerful tools to enhance your analyses. Scraawl leverages state-of-the-art artificial intelligence and machine learning techniques to provide actionable insights through analytics. Our team is a multi-disciplinary group of developers, researchers, and data scientists dedicated to bringing cutting edge analytics to users. Scraawl SocL® is an enterprise-level, easy-to-use, web-based PAI listening and analytics tool. Scraawl SocL® searches, analyzes, and visualizes online conversations and news data, providing a user with a detailed 360-degree analysis. -
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Intelligent Artifacts
Intelligent Artifacts
A new category of AI. Most current AI solutions are engineered through a statistical and purely mathematical lens. We took a different approach. With discoveries in information theory, the team at Intelligent Artifacts has built a new category of AI: a true AGI that eliminates current machine intelligence shortcomings. Our framework keeps the data and application layers separate from the intelligence layer allowing it to learn in real-time, and enabling it to explain predictions down to root cause. A true AGI demands a truly integrated platform. With Intelligent Artifacts, you'll model information, not data — predictions and decisions are real-time and transparent, and can be deployed across various domains without the need to rewrite code. And by combining specialized AI consultants with our dynamic platform, you'll get a customized solution that rapidly offers deep insights and greater outcomes from your data. -
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Emotics
Adoreboard
Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions. Measure the intensity of emotion expressed by customers across 8 emotion indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX. Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk. Emotics makes sentiment analysis redundant and goes further than NPS.Starting Price: $289 per month -
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Black Crow AI
Black Crow AI
Black Crow is on a mission to make AI accessible to businesses of any size. Our first product supercharges paid marketing for DTC brands using predictive audiences. 250+ DTC merchants already use Black Crow AI to step-change performance. 50% more customers at the same media spend, transform your retargeting and prospecting performance. Our predictions boost remarketing ROI by focusing on your high-value visitors and enable you to scale up prospecting by unlocking new audiences. Let’s simplify & automate your marketing campaigns. Transform your paid marketing performance with machine learning predictions. Supercharge your paid marketing with Black Crow predictive audiences. Black Crow AI’s patented technology predicts customer value in real-time on more than 100 DTC and eCommerce sites. We enable eCommerce merchants to transform their paid marketing performance and scale fast. Integrate in minutes with one of our tag manager templates. -
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NaturalText
NaturalText
NaturalText A.I. helps you get more out of your data. Discover relationships, create collections, and unveil hidden insights in documents and other text-based data. NaturalText A.I. uses novel artificial intelligence technology to uncover hidden relationships in data. The software uses various state-of-the-art methods to understand context, analyze patterns, and reveal insights—all in a human-readable way. Reveal insights hidden in your data. Finding everything hidden in your text data is a difficult, if not impossible, task. With traditional search, you can only locate information related to a document. NaturalText A.I., on the other hand, uncovers new information within millions of documents, including scientific papers and patents. Use NaturalText A.I. to reveal insights in the data you are currently missing.Starting Price: $5000.00 -
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Metacoder
Wazoo Mobile Technologies LLC
Metacoder makes processing data faster and easier. Metacoder gives analysts needed flexibility and tools to facilitate data analysis. Data preparation steps such as cleaning are managed reducing the manual inspection time required before you are up and running. Compared to alternatives, is in good company. Metacoder beats similar companies on price and our management is proactively developing based on our customers' valuable feedback. Metacoder is used primarily to assist predictive analytics professionals in their job. We offer interfaces for database integrations, data cleaning, preprocessing, modeling, and display/interpretation of results. We help organizations distribute their work transparently by enabling model sharing, and we make management of the machine learning pipeline easy to make tweaks. Soon we will be including code free solutions for image, audio, video, and biomedical data.Starting Price: $89 per user/month -
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DataOrb
DataOrb
DataOrb is an AI-first company that enables companies to operationalize customer empathy – across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb empowers employees to drive measurable improvement through DataOrb’s AI Coach. Better insights, happier humans, stronger performance and higher value. Impact Drive customer satisfaction, empower your agents, and increase revenue from an AI-powered customer engagement hub. Insights Gain better visibility into omnichannel product issues and customer complaints and mitigate hotspots before they impact your business. Data Aggregate every customer interaction from every channel, leaving no data behind. The DataOrb connectors centralize social, contact center, email, and other sources of customer interaction data. -
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Skai
Skai
Introducing the engine for full-circle intelligence, deeper customer connections and insights-driven success, from concept to commerce. Make smarter, predictive decisions at every turn with all the data you need and faster time-to-insight. Our rich data solutions provide AI-contextualized actionable intelligence about consumer sentiment, market trends, competition and more. Customer interactions happen everywhere. Maximize every touchpoint with the the broadest reach and gain the power to engage across all critical retailers, DTC channels, search engines, social media and more. Get more return from your ad spend with flexible, robust and cross-channel performance media activation. Skai’s™ solutions are industry-leading, with seamless ecosystem integrations, for data-driven campaigns and results that exceed KPIs. -
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Speak
Speak
Turn your language data into insights, fast and with no code. Join 10,000+ companies, researchers, and marketers using Speak to reduce manual labor, unlock competitive advantages, build stronger customer relationships, and make better decisions. Whether you are doing qualitative research, academic research, marketing research, competitive analysis, digital marketing, or other crucial functions of your organization, Speak has enabled easy individual and bulk uploading of audio, video, and text data. Convert audio and video to text with automated transcription, import CSVs for bulk analysis, capture recordings with an embeddable recorder, create directly in Speak, or use popular integrations to automate capture. Whether it is customer interviews, Zoom recordings, YouTube videos, podcasts, focus groups, Amazon Reviews, tweets, or other crucial qualitative feedback channels, Speak will help you identify actionable, competitive insights in your data.Starting Price: $8 per month -
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Mintrics
Mintrics
Mintrics is the ultimate social video analytics dashboard, with market and competitor intelligence. It lets brands, agencies, and content creators understand exactly which videos are performing well, which aren't, and why. With Mintrics, all of your videos across Facebook and YouTube are analyzed in one place. It connects to the various APIs using the users' tokens to gather data that is not available publicly, runs all sorts of calculations and displays unique metrics with historical data. But since metrics are useless on their own, Mintrics offers benchmarks, monthly reports, and personalized recommendations. First, on a page/channel level to clearly indicate how a given video's performing against the rest, and then industry benchmarks that show performance against the competition at large. You also get to track & group your competitors in lists and view the market insights in whole using Mintrics live leaderboard!Starting Price: $79 -
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Seebo
Seebo Interactive
Seebo enables process manufacturers to predict and prevent unexpected process inefficiencies that continually damage production yield and quality. The company’s solutions empower production teams to discover their most painful losses and when they will happen next. Seebo solutions serve manufacturers across industries – including Nestle, Procter & Gamble, Hovis, Super Bock, Allnex, and many more. Production teams use the Seebo digital twin on a daily basis to turn actionable and accurate predictive insights into timely action that drives continuous improvement in throughput and quality. Proprietary Artificial Intelligence technology pioneered by Seebo, is designed to prevent quality and yield losses. Artificial intelligence your manufacturing teams can use. Know when to act to prevent inefficiencies. Seebo's proprietary AI technology provides unique benefits to manufacturers. -
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Vidora Cortex
Vidora
Attempting to build Machine Learning Pipelines internally often takes longer and costs more than planned. And worse, Gartner shows that more than 80% of AI Projects will fail. With Cortex, we help teams get up and running with machine learning faster and cheaper than alternatives, all while putting data to use to improve business outcomes. Empower every team with the ability to create their own AI Predictions. No longer will you need to wait to hire a team and build out costly infrastructure. With Cortex you can create predictions from the data you already have, all through an easy to use web interface. Now everyone is a Data Scientist! Cortex automates the process of turning raw data into Machine Learning Pipelines, eliminating the hardest and most time consuming aspects of AI. These predictions stay accurate and up to date by continuously ingesting new data and updating the underlying model automatically – no human intervention needed. -
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Ingenia
Retechnica
Magically extracts meaning from your content. Tailored to you. Machine Learning Ingenia uses proprietary advanced machine learning algorithms to give structure to the content you send to it via our API, by finding the unique patterns that associate your content with your tags. Made to measure Ingenia is tailored to your content: why use standard generic categories, when you can choose the ones that are best suited to your content? Ingenia will learn about them. And you can change them any time. You're in charge. Continuously adapts to your content The way you categorize your content is bound to change over time. Instead of being stuck with outdated categories, or having to manually modify them again and again, let Ingenia take care of it, as it automatically evolves with your content. -
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Analance
Ducen
Combining Data Science, Business Intelligence, and Data Management Capabilities in One Integrated, Self-Serve Platform. Analance is a robust, salable end-to-end platform that combines Data Science, Advanced Analytics, Business Intelligence, and Data Management into one integrated self-serve platform. It is built to deliver core analytical processing power to ensure data insights are accessible to everyone, performance remains consistent as the system grows, and business objectives are continuously met within a single platform. Analance is focused on turning quality data into accurate predictions allowing both data scientists and citizen data scientists with point and click pre-built algorithms and an environment for custom coding. Company – Overview Ducen IT helps Business and IT users of Fortune 1000 companies with advanced analytics, business intelligence and data management through its unique end-to-end data science platform called Analance. -
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Cx Moments
Cx MOMENTS
Instant insights from your customer conversations. Discover what bothers your customers and hurts your business the most. In just a few clicks, categorize and trend 100,000's of customer support cases, tickets and live chats. Tagging tickets manually is cumbersome and unreliable, and Customer Service agents often fail to categorize the important details of customer queries. They can even leave up to 60% of your support tickets untagged. Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. We will also automatically apply new tags or categories to your entire ticket history. Cx Moments automatically summarizes your customer queries by area. Now, you can show each Department the customer issues they own. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. -
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Oracle Real-Time Decisions
Oracle
Oracle Real-Time Decisions (RTD) combines both rules and predictive analytics to power adaptive solutions for real-time enterprise decision management. It enables real-time intelligence to be instilled into any type of business process or customer interaction while it happens. A high-performance transactional server delivers real-time decisions and recommendations. This server automatically renders decisions within a business process and reveals insights, creating actionable intelligence from data flowing through the process in real-time. Closed-loop decisions enable the business community to implement closed-loop business logic. Analytical decisions enable business communities to implement rules-based or predictive-based decisions that leverage existing analytical assets. Self-adjusting processes enable the business community to implement processes that automatically adjust based on feedback and overtime. -
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MaestroQA
MaestroQA
Our customer service quality assurance software helps managers empower agents to construct exceptional customer experiences. There are more conversations, more channels, and higher customer expectations than there've ever been. We did the math...and (in short) support teams are harder to manage. So we built Maestro to help managers improve their teams. See what our customers have to say, or request a trial. Spreadsheets worked when managing a support team was simpler. Today, managers need an omnichannel quality platform to coach agents to meet increasing customer expectations. Increased competition, customer expectations, and real-time channels make support more complicated, and teams harder to manage. Managing quality in spreadsheets results in out-of-date feedback for agents, insufficient reporting, and a poor coaching experience. With the right tool, managers can empower agents with real-time feedback, granular insight into agent performance, and pinpointed coaching.Starting Price: $19 per user per month -
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Khoros CX Insights
Khoros
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences. Khoros CX Insights sits on top of all your customer communication platforms to provide a single view of all customer conversations and comments, normalizing and classifying the data for comprehensive CX analysis. Aggregate all sources of customer contact and feedback. Classify each customer interaction with a taxonomy unique to your business. Visualize data down to the individual interaction in one application. Democratize access to data and insights across the organization. The goal for a customer-centric company is the ability to access and analyse all of its customer interactions in one place. Today’s customers use every channel. Companies simply cannot afford to selectively listen. -
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Dandelion API
SpazioDati
Find mentions of places, people, brands and events in documents and social media. Easily get additional data about the entities. Classify multilingual text into standard, pre-defined taxonomies or build your own custom classification scheme in minutes. Identify whether the expressed opinion in short texts (like product reviews) is positive, negative, or neutral. Automatically identify important, contextually relevant, concepts and key-phrases in articles and social media posts. Compare two texts and compute their syntactic and semantic similarity. Understand when two texts are about the same subject. Extract clean text article from newspapers, blogs and other websites. Remove boilerplate and advertising and get the article full text and images.Starting Price: $49 per month -
42
Conversus.AI
Converseon
Take control of your models with the leading Machine Learning-as-a-Service Platform for unstructured social and voice-of-customer text analytics. Our experienced team of experts can help you build highly-advanced, bespoke social models to leverage, deploy, generalize and utilize your information properly. Align your social listening initiatives with best practice AI strategies for transparency, accuracy and fairness. New to social listening or want to advance the effectiveness of your solution? We provide the industry’s most experienced team to help guide your journey. You have the data but now want to discover critical insights. We provide a wide range of industry-leading programmatic insight solutions powered by our AI classifiers. Choose from a robust library of industry-based prebuilt machine learning models for immediate deployment. Help ensure your models are not inadvertently discriminatory and inaccurate. Understand the performance of each model clearly before deployment. -
43
Amazon Comprehend
Amazon
Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. No machine learning experience required. There is a treasure trove of potential sitting in your unstructured data. Customer emails, support tickets, product reviews, social media, even advertising copy represents insights into customer sentiment that can be put to work for your business. The question is how to get at it? As it turns out, Machine learning is particularly good at accurately identifying specific items of interest inside vast swathes of text (such as finding company names in analyst reports), and can learn the sentiment hidden inside language (identifying negative reviews, or positive customer interactions with customer service agents), at almost limitless scale. Amazon Comprehend uses machine learning to help you uncover the insights and relationships in your unstructured data. -
44
Salford Predictive Modeler (SPM)
Minitab
The Salford Predictive Modeler® (SPM) software suite is a highly accurate and ultra-fast platform for developing predictive, descriptive, and analytical models. The Salford Predictive Modeler® software suite includes the CART®, MARS®, TreeNet®, Random Forests® engines, as well as powerful new automation and modeling capabilities not found elsewhere. The SPM software suite’s data mining technologies span classification, regression, survival analysis, missing value analysis, data binning and clustering/segmentation. SPM algorithms are considered to be essential in sophisticated data science circles. The SPM software suite‘s automation accelerates the process of model building by conducting substantial portions of the model exploration and refinement process for the analyst. We package a complete set of results from alternative modeling strategies for easy review. -
45
Altair Knowledge Studio
Altair
Data scientists and business analysts use Altair to generate actionable insight from their data. Knowledge Studio is a market-leading easy to use machine learning and predictive analytics solution that rapidly visualizes data as it quickly generates explainable results - without requiring a single line of code. A recognized analytics leader, Knowledge Studio brings transparency and automation to machine learning with features such as AutoML and explainable AI without restricting how models are configured and tuned, giving you control over model building. Knowledge Studio is designed to enable collaboration across the business. Data scientists and business analysts can complete complex projects in minutes or hours, not weeks or months. Results are easily understood and explained. The ease of use and automation of steps of the modeling process enable data scientists to efficiently develop more machine learning models faster than coding or using other tools. -
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The biggest challenge to scaling AI-powered decision-making is unused data. IBM Cloud Pak® for Data is a unified platform that delivers a data fabric to connect and access siloed data on-premises or across multiple clouds without moving it. Simplify access to data by automatically discovering and curating it to deliver actionable knowledge assets to your users, while automating policy enforcement to safeguard use. Further accelerate insights with an integrated modern cloud data warehouse. Universally safeguard data usage with privacy and usage policy enforcement across all data. Use a modern, high-performance cloud data warehouse to achieve faster insights. Empower data scientists, developers and analysts with an integrated experience to build, deploy and manage trustworthy AI models on any cloud. Supercharge analytics with Netezza, a high-performance data warehouse.Starting Price: $699 per month
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Clarabridge
Clarabridge
The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying. -
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Leximancer
Leximancer
Powering your analysis. Leximancer automatically analyses your text documents to identify the high level concepts, delivering the key ideas and actionable insights you need with powerful models, interactive visualizations and data exports. Leximancer supports processing text from a number of different formats and languages. Single or large document collections supported. go beyond text, find meaning. Text is more than a collection of words. Text tells a story. Ideas, concepts, and relationships are buried in the words. Identifying the concepts quickly and effectively is key to taking advantage of what text is really saying. Customer surveys, published articles, interview transcripts, long reports, web pages, feedback forms, tweets, and more. Find out what is really being said. Key Leximancer Features. Text Modelling. Minimal set-up. No training sets or key term dictionaries. No human bias in analysis Finds Concepts in Context, not keywords. Useful results fast. -
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Klassifier
Klassifier
Seamlessly Breaking Language Barriers with All-in-One Speech Solutions.Experience the power—request your dem -
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Allganize
Allganize
Allganize's industry-leading AI solutions provide businesses with the best tool to automate customer and employee support. Automate an average of 72% of all monthly support tickets within the first 4 months of implementation. Let our AI automate simple customer requests and free up your agents’ time to handle more complex issues. Employees can ask questions in a conversational way and find answers from multiple document types. Conversational AI chat bot pre-trained for your websites and automates customer service. Intelligent search that extracts accurate answers from any document, instantaneously. Automatically extracts important keywords from any document and categorizes them, providing valuable insights. Understands the context of product reviews using one's natural language to automatically detect positive or negative experiences. Assigns predefined categories from customer support conversions to accurately determine user intent.Starting Price: $2 per month
