Alternatives to Postex
Compare Postex alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Postex in 2026. Compare features, ratings, user reviews, pricing, and more from Postex competitors and alternatives in order to make an informed decision for your business.
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1
LiveAgent
Quality Unit
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.Starting Price: $15.00/month/user -
2
MRI-Simmons
MRI-Simmons
MRI-Simmons is a leading provider of actionable insights on the American consumer, offering comprehensive data on consumer attitudes, behaviors, and media usage. It is a consumer insights and activation engine that informs marketing strategy and streamlines data usage to drive business results. MRI-Simmons features intuitive navigation, interactive charts for visual storytelling, and shareable reports and dashboards designed to enhance collaboration. It enables self-service activation, allowing users to fulfill audiences to any DMP, DSP, SSP, or addressable media. MRI-Simmons' USA study is a nationally representative survey providing insights into consumer attitudes, behaviors, media preferences, and more. It employs address-based probabilistic sampling, measuring real people randomly chosen to represent the U.S. population. This methodological approach ensures the stability of insights and provides an accurate view of the American consumer. -
3
Ephanti
Ephanti
Connect aid donors and recipients maintaining privacy, and robust donor profiles including donor engagement. Manage guest outreach, marketing, reservations, interactions, call deflection, events, feedback, self-service, payments and more. Help businesses improve engagement, automate processes, securely collaborate, and scale services across all channels. Offer convenient, timely, and personalized service to your customers, a smooth purchase experience across channels. Support patients to take proactive control of their health through self-care. Messaging or email communication between doctors, patients & care providers. Offer convenient, timely, and personalized service to your customers. -
4
DataOceans
DataOceans
DataOceans is a leader in Customer Communications Management (CCM), providing data-driven, omni-channel communication solutions. We empower organizations to generate and deliver personalized letters, notices, and statements more efficiently - simplifying processes and supporting compliance efforts. Additionally, we help businesses better engage with customers through intuitive self-service portals that make billing, payment activities, and other self-service transactions more efficient. Drawing on over 15 years of experience, DataOceans has consistently delivered solutions to a wide array of organizations, spanning Fortune 500 corporations and innovative start-ups across the highly regulated consumer finance, credit union, banking, and healthcare sectors. By closely collaborating with client teams, we ensure the seamless implementation of solutions, fostering enduring partnerships. -
5
360 Textolic
360 Degree Cloud Technologies Private Limited
360 Textolic is a powerful multichannel messaging solution that enables sales, marketing, and support teams to engage customers directly from their CRM. It supports over 11 communication channels, including SMS, WhatsApp, RCS, Telegram, and Messenger — all managed from a unified platform. With features like bulk and one-to-one messaging, automated scheduling, no-code chatbots, and CRM integration, Textolic helps teams improve response rates and streamline communication without switching tools. Users can personalize campaigns, automate follow-ups, and measure performance with built-in reports and analytics. Ideal for companies using Salesforce, HubSpot, or Zoho, 360 Textolic reduces operational overhead and simplifies outreach at scale. Businesses worldwide rely on it for faster, smarter, and more personalized customer engagement. -
6
Webex Engage
Cisco
Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support. -
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Dialpad Support
Dialpad
Dialpad Support is a next‑generation AI‑powered contact center platform that empowers agents with real‑time tools to exceed customer expectations. It leverages self‑service virtual agents and AI chatbots to handle routine inquiries, reducing resolution times and freeing human agents to focus on complex issues. The system provides live coaching via AI‑driven scorecards and actionable insights, enabling managers to monitor agent performance, deliver in‑call guidance, and optimize workflows. Built‑in Contact Center AI analyzes voice and chat sentiment to surface friction points, while customizable dashboards and real‑time analytics track key metrics such as average handle time, CSAT scores, and forecasting accuracy. Seamless integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and more centralize interaction history and customer data. Its dual‑cloud architecture ensures enterprise‑grade resilience with a 100% uptime SLA, robust disaster recovery, etc.Starting Price: $15 per month -
8
Text App
Text Inc.
Text App is a next-generation AI customer support platform that unifies chat, email, WhatsApp, and Messenger into one intuitive workspace. Built for speed and collaboration, it eliminates tool-switching and streamlines every interaction. Powered by Text Intelligence, a self-learning AI engine, it automates repetitive questions, suggests accurate replies, and keeps responses on-brand. The Customer list unifies chats, tickets, purchases, and campaign activity into a single profile, providing teams with instant context and enabling automatic lead generation when combined with campaigns and the AI agent. Intelligent ticketing and visual automation automate routing, tagging, and follow-ups. With live dashboards and analytics, teams gain full visibility into performance and customer satisfaction. Scalable, secure, and easy to use, Text App transforms support from reactive to proactive — helping businesses deliver consistent, efficient, and human service.Starting Price: $25 per month -
9
Hyland Content Composer
Hyland
Content Composer helps organizations increase engagement with external parties by enabling automated, rule-based correspondence for a variety of communication needs ranging from simple to complex, including larger batch processing. Featuring omnichannel delivery and robust output management, Content Composer allows organizations to deliver content and communications at the time and in the format customers require. Designed to integrate with enterprise applications and office productivity software, Content Composer features creation, distribution, and management tools to provide timely, accurate, and compliant customer communications. -
10
Funding Gates
FundingGates
Receivables management platform that optimizes your workflows with powerful, integrated features. Create effective workflows, collaborate with your team, follow up better, get paid sooner, increase your cash flows. Bring your team together on a single platform, around a workflow that works for your business. Assign accounts to different roles, streamline follow-up campaigns, view and track performance at all levels of your team. Accelerate your order-to-cash cycle by up to 5x using innovative tools built-in within FG Receivables Manager. Turbo-charge your team’s efficiency and don’t let past due accounts keep your business from reaching new heights. You deserve to get paid. Powerful Reporting & Analytics -- Analyze your account history, generate smarter interactive reports, and user Funding Gates to easily prioritize customer accounts. Funding Gates proactively monitors your receivables and recommends who you should contact next. Eliminate Notepads and Spreadsheets. -
11
SalesCaptain
SalesCaptain
SalesCaptain is an AI-powered customer experience management (CXM) platform designed to help local businesses attract, engage, and elevate customers through one unified communication and marketing hub. It centralizes messaging from texts, calls, social media, web chat, and payments into a single dashboard, backed with AI-generated communications and follow-up workflows. Features include automated review collection, intelligently filtering and posting positive feedback, plus business listing optimization, smart campaigns for personalized text and email, multi-channel web chat powered by Buk AI, and built-in phone solutions with AI call reception, whisper coaching, transcription, and call tracking. It also offers a customer manager to consolidate customer data and interactions, referral and feedback tools, competition insights, and SmartPages for SEO visibility.Starting Price: $300 per month -
12
Cforia.autonomy
Cforia
A complete end-to-end order-to-cash platform. Too many workflows across the order-to-cash process are performed manually, off spreadsheets and notes or alt-tabbing between various screens, just to follow-up on one account. The Cforia.autonomy platform automates the manual work and consolidates the data from the moment an invoice is sent until payment is received, allowing A/R teams to prioritize their work days and have full visibility into each of their accounts at all times. Get paid faster by setting up customizable rules that send automated dunning letters to your customers and allow them to quickly and easily make payments online. Reduce the number of customer touches and improve customer service by giving your customers the ability to view, reprint, dispute, and pay their invoices online through our secure online customer self-service portal. -
13
Roojoom
Roojoom
Personal AI engines driving individual customer journeys towards your business goals, continuously from start to finish. Pursuing journey optimization over time and across engagement channels. Drive user journeys towards their desired value goals from using your product in minimum TTV. Empower product champions of your customer accounts to set individual user goals and further personalize users’ experiences to ensure and sustain success of both high-touch and long-tail accounts. Engage with each individual customer, leveraging 1:1 personalization experiences, for optimal impact on your KPIs. Customer engagement journeys (e.g onboarding) enable marketers to focus on what they want to achieve, while having AI engines carry out the how. Drive self-service and agent-based Customer Service journeys, continuously from issue to resolution across channels, for ‘troubleshoot & resolve’ technical or commercial issues. -
14
Whaticket
Whaticket
Whaticket is a comprehensive CRM platform that centralizes customer communications from WhatsApp, Facebook Messenger, Instagram Direct, and web chat into a single interface, enabling businesses to manage interactions efficiently. It supports multi-agent access, allowing multiple service or sales agents to operate simultaneously using the same WhatsApp number, thereby enhancing response times and customer satisfaction. The platform features advanced automation capabilities, including chatbots for handling frequently asked questions and mass messaging for disseminating information, promotions, and reminders. These tools streamline customer service operations and improve marketing strategies. Whaticket also offers team management functionalities, facilitating organized and controlled workflows among agents. By integrating various communication channels, Whaticket provides a unified solution for businesses aiming to optimize their customer engagement processes.Starting Price: $109 per month -
15
mogenius
mogenius
mogenius combines visibility, observability, and automation in a single platform for comprehensive Kubernetes control. Connect and visualize your Kubernetes clusters and workloads. Provide visibility for the entire team. Identify misconfigurations across your workloads. Take action directly within the mogenius platform. Automate your K8s operations with service catalogs, developer self-service, and ephemeral environments. Leverage developer self-service to simplify deployments for your developers. Optimize resource allocation and avoid configuration drift through standardized and automated workflows. Eliminate duplicate work and encourage reusability with service catalogs. Get full visibility into your current Kubernetes setup. Deploy a cloud-agnostic Kubernetes operator to receive a complete overview of what’s going on across your clusters and workloads. Provide developers with local and ephemeral testing environments in a few clicks that mirror your production setup.Starting Price: $350 per month -
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Benbria Loop
Benbria
Increase retention and customer loyalty by improving the experience in real-time with visibility into performance. Escalate and remediate situations as they happen using in-moment feedback and offer solutions to problems customers are facing at the time. Share live feedback, benchmarks and reports with your entire team to create a culture that is customer-focused and promotes continuous service improvement. Set brand standards across all locations and compare results. Define action plans based on real data and enable your front-line staff to understand the customer experience. Use guest feedback to improve the impact of employee training by focusing on what matters most to customers. From service to cleanliness, staff friendliness and food quality, know the areas that matter most to your customers and have ability to make informed decisions to improve their overall experience. -
17
Course5 Discovery
COURSE5 INTELLIGENCE LIMITED
Get relevant, actionable, and human-friendly insights across multiple consumption mediums and personas to create an insights-first culture that rewards data-driven decision-making. Leverage the power of automation, accelerators, search index, machine learning, and natural language generation to deliver immediately actionable insights. Find insights easily through voice and text chat, search, email, document, and portal. Discover actionable opportunities with continuously updated data from retail, CPG, and technology. Self-learning knowledge base improvises insights generation, recommendation, and publishing. Model factory with industry-focused pre-trained machine learning models. Automated narrative generation service for publishing precise, contextual insights. Self-learning knowledge base improvises insights generation, recommendation, and publishing. Automated narrative generation service for publishing precise, contextual insights. -
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Core Password
Core Security (Fortra)
Ineffective or manual password management is a significant burden to organizations, resulting in increased costs and security risks across the business. Companies that use a strong self-service password management solution, automate self-service password resets, and enforce stronger password policies can significantly reduce reliance on IT resources and decrease potential access risks. That’s why Core Security provides a complete, integrated solution for automated password management. Core Password and Secure Reset work together to provide a convenient and secure password reset solution for your organization. Core Password is the industry-leading solution for secure self-service password management. With multiple access options, robust service desk integration, and the ability to enforce consistent password policies for any system, application, or web portal, Core Password offers leading self-service password reset capabilities. -
19
Chatwoot
Chatwoot
Chatwoot is a customer engagement suite that consolidates various communication channels, including email, website live chat, social media platforms like Facebook, Twitter, Instagram, and messaging apps such as WhatsApp and Line, into a unified dashboard. This integration enables businesses to deliver consistent customer experiences across multiple platforms. The platform offers features like canned responses for frequently asked questions, keyboard shortcuts for swift action execution, and team collaboration tools that allow internal discussions via private notes. Automation rules can be established to streamline repetitive tasks, and customizable live chat widgets can be added to websites to align with specific brand aesthetics. Chatwoot also supports chatbot integration and the embedding of custom dashboard applications, providing a comprehensive solution for managing customer interactions.Starting Price: $19 per month -
20
OpenText Hybrid Cloud Management X
OpenText
OpenText™ Hybrid Cloud Management X (HCMX) delivers total visibility and operational consistency across all your clouds. Now you can optimize cloud spend based on actionable insights, enable easy self-service that includes compliance guardrails, and orchestrate lifecycle management actions. Improve multicloud spend transparency, get smart cost-cutting recommendations, and prevent budget overruns with spend limits, alerts, and accurate allocations. Maintain a strong security and compliance posture—with policies, approval flows, and rules—while enabling flexible self-service provisioning for developers. Easily deploy hybrid cloud across your IT ecosystem—build private clouds, consolidate public cloud access—and gain on-demand agility with lifecycle automation. -
21
MazikCare Vaccine Flow
Mazik Global
Accelerate the distribution of vaccines for a healthier tomorrow. Vaccine Flow unifies the process of vaccine distribution and solidifies the relationship between providers, patients and distributors. Includes rapid deployment, EMR integration, provider enrollment, self-service patient services, vaccine inventory management, and public health community dashboards. Integrated platform built on MazikCare and Microsoft Cloud for Healthcare. Empowers patients to take control of their health to make appointments that fit their schedule. Provides self-monitoring and expedites adverse reaction reporting and follow-up. Improves inventory management with vial tracking, temperature monitoring and greater just-in-time efficiency. Highly configurable and ready to deploy in 2–3 weeks with minimal training and no overhead. Pre-built integration with EMR solutions. Allows provider to enrol in the mass vaccination program and drive patient outreach based on different priorities and cohort group. -
22
TravelX
TravelX
TravelX’s algorithm expertly clusterizes flights and customers, detects opportunities to repurchase seats and resell them to higher-yielding passengers, and sends personalized and dynamic repurchase and flight swap offers to passengers. TravelX offers a white label solution or API integration that allows airlines to offer unparalleled flexibility to passengers: a Self-Service Ticket that can be renamed, transferred, gifted, or resold according to rules predefined by the airline. A fully automated product that optimizes airline revenue through the use of dynamic flight swap and seat buyback offers, in order to free up space for last minute, high yield passengers on high demand flights. A white-label or API-integrated product that enables passengers to access a unique self-service ticket that can be easily renamed, transferred, gifted, or sold to other passengers, all within an airline-controlled ecosystem designed to boost revenues and enhance customer experience. -
23
OPINATOR
Innology Ventures
Bring the human touch to CX! Boost response rates in VoC, NPS, and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand. OPINATOR enables you to act on feedback, reduce customer effort, and drive value in each touchpoint. Featuring Predictive, Prescriptive, and Text Analytics, Case Management system, and role-based dashboards. Generate remarkable interactions and turn customers into promoters. OPINATOR is self-manageable but also provides a Customer Success team to overview and guide your projects when you need it. Customers expect innovative and delightful interactions. Combine technology, creativity, and deep customer understanding to deliver those experiences and boost customer engagement. Companies will double down on their CX efforts during the following decade. Rather than old, inefficient surveys, captivate your customers with engaging and personalized UIs. -
24
Fonteva for Associations
Fonteva
Fonteva for Associations provides member-based organizations a fast and easy way of growing their memberships. The only end-to-end association management software built on Salesforce, Fonteva for Associations is ideal for medium to large organizations with more than 10 staff users. The solution is cloud-based, with no hardware and zero maintenance required. Top features include self-service web portal, a centralized system for capturing, accessing, and tracking all member data, engagement, events, estores, and more. Access all membership software resources on desktop, tablet, and mobile devices. Manage events registration and certification in the same community. Encourage your members to interact with your organization through powerful self-service membership software available on any device, at any time, from anywhere. Create collaborative, branded online communities.Starting Price: $175 per month -
25
AccessFintech
AccessFintech
We are a fintech company founded to bring self-service, transparency, risk mutualisation and more efficient supply-chain management to the global financial services industry. ‘AccessFintech’ Synergy DataLake enables optimization of workflow through collaboration, using data and shared technology access. Our network of shared data and self-service solutions extend and enrich data, workflow and technology across the transaction lifecycle for more transparency, faster resolution, fewer fails, and valuable benchmarking insights. Self-service solutions for transaction automation, resolution and decision-making in multi-provider environment. Optimize workflows and workforces by evaluating and managing risk, recommend solutions, share workloads and track actions. Benchmarking insights for improvement and cost optimization. -
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Increase agent efficiency and enable effortless self-service by gathering and sharing relevant and up-to-date knowledge. Streamline support activities and strengthen customer loyalty by delivering the latest product and service information consistently across multiple channels with the SAP Knowledge Central solution by NICE. Convenient self-services through self-service portals, search engines, communities, and other channels. Contextual knowledge support for customer service agents. Built-in reporting to help identify key customer behaviors and search trends. Integration with SAP Service Cloud, enabling fast resolutions. Improve customer satisfaction by providing the right information when and where they need it. Create search-engine optimized content to provide the fastest access to the right information. Increase customer service efficiency by reducing contact volumes. Resolve customer issues faster with intelligent, contextual knowledge management.
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27
UMAX
Itineris
UMAX is a set of modern, configurable Customer Information System (CIS), CRM, Asset and Field Services Management solutions, specifically designed for Utilities and developed on the powerful Microsoft Dynamics 365 platform. Our solutions simplify daily tasks through automation and user-defined workflows, supported by insightful analytics and actionable data. Drive efficiency through automated processes, a simplified user experience and customer self-service capabilities, resulting in a guaranteed lower cost to serve. Increase customer insights through omni-channel features allowing you to pro-actively manage customer satisfaction. Streamline business processes through a flexible, highly configurable modular platform and seamless third-party integration. Take advantage of the powerful Microsoft platform and unleash the power of your Utility data. -
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isLucid
Lucid Agreements
isLucid is an AI voice agent platform for call center automation, handling inbound and outbound phone calls without human agents. It automates customer support, appointment scheduling, order processing, lead qualification, and follow-ups with natural, human-like conversations. The platform combines Voice AI and Smart Analytics to deliver real-time call insights, sentiment analysis, and performance monitoring. Each call improves future interactions, creating a scalable, self-learning system. isLucid supports 100+ languages, deploys in as little as two weeks, reduces call handling costs by up to 70%, and provides 24/7 availability with zero wait times. It is used in BPO, healthcare, financial services, telecommunications, insurance, retail, and real estate. For high-security environments, isLucid offers on-premise deployment via dedicated hardware with no cloud dependency. -
29
Chattigo
chattigo
Chattigo is an omnichannel platform that centralizes communication between companies and customers, integrating channels such as WhatsApp, Facebook Messenger, Instagram, Telegram, email and more in a single interface. It combines human interaction with artificial intelligence, through chatbots that use natural language and semantic analytics to automate responses and optimize processes. The platform allows multiple management, assigning and transferring chats to different agents or departments. In addition, it has real-time reports to evaluate efficiency and satisfaction in customer service. It also has a mobile application to facilitate conversation management, allowing agents to access their inbox, review and assign conversations, and use frequently asked questions to quickly resolve common questions. The platform is customizable and integrates with CRM and ticket systems, adapting to the specific needs of each company.Starting Price: $95/month -
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Facebook Messenger
Meta
Turn conversation into customer loyalty with Messenger. Messenger helps you simplify customer acquisition by providing a direct, conversational way for people to take action where they already spend their time. Building a presence on Messenger allows people to browse your products and services, and purchase them directly in the conversation. Building an experience on Messenger can help get your business, product or service in front of more people. Whether you’re launching a new product or driving awareness, conversation creates a meaningful connection with your business. Integrating Messenger into a customer service strategy allows customers to communicate with your business on their terms. No more waiting on hold or keeping website windows open. And the conversation stays in Messenger, an easily accessible spot for questions and re-engagement. -
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Google Business Messages
Google
Reach customers where they are. Help your customers reach you with the scale of Google Search and Maps. With Business Messages’ conversational experience, delight your customers and drive results. Show expected wait times, answers to frequently asked questions, and the option to connect with live help. Route calls to personalized messaging and improve customer satisfaction with CSAT data and feedback. Contact one of our partners to enable messaging and to optimize your program. -
32
ASPG ReACT
Advanced Software Products Group
Password related calls bogging down your help desk? ReACT, a self-service password reset and synchronization solution for the entire enterprise, allows end users to reset their passwords to a permanent value in four simple steps – without calling the help desk! ReACT™ is an enterprise-wide solution which eliminates password-related calls to the help desk by providing a self-service means for end users to reset their passwords, synchronize their passwords, and unlock their accounts 24x7x365. Placing access authority in the hands of end users may seem counterintuitive to an organization’s identity management protocol, but given the right tool, such as ReACT, this practice actually improves security standards. ReACT frees the help desk from password-related tasks and enables end users to solve their password-related problems, improving employee satisfaction, productivity output, and the company bottom line. ReACT automates the password reset and synchronization process. -
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Centriam
Centriam
Centriam quickly and cost-effectively takes you from raw data to insights and action — enabling you to reduce churn and leverage upsell opportunities. Let data and customer behavior decide when and how to collect feedback. Centriam enables you to run highly targeted and personalized feedback collection campaigns triggered by specific customer actions. Link feedback to customer profile data to fully understand customer pain points. Close the loop where it matters the most. Design targeted follow-up communications based on feedback type and customer insights. Quickly address customer issues, just like your customers expect. Connect Centriam to data across disparate systems and create feedback triggers based on customer actions and insights. Create targeted follow-up rules based on customer feedback, text analytics, and customer profile. Prioritize which customers to follow up with first. -
34
Easypromos
Easypromos
Easypromos is a self-service platform to create and manage online promotions, campaigns, gamification, contests, and giveaways. Collect leads, increase followers, improve visibility, and boost engagement. Run photo and video contests, games, surveys, social media giveaways, Advent calendars, and more. Easypromos is a robust and 100% self-service platform for creating campaigns to give away multiple prizes instantly. All the apps are optimized for mobile devices and ready to use in all digital formats. Use them to turn social network users, website, e-commerce, and blog visitors into new leads, as well as to increase customer loyalty and boost sales.Starting Price: $1999 per year -
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GRUBBRR
GRUBBRR
Eliminate lines, free up employees’ time, and give customers what they want with a custom-designed experience built on GRUBBRR’s self-service kiosks. GRUBBRR's self-service kiosks allow patrons to search menus, customize orders, and independently verify purchases. As a result, your business spends more time making sales and less time fixing mistakes. When customers use self-ordering kiosks, lines move faster, orders are accurate, and patrons are happier. Improve the customer experience while scaling your business – it’s a win-win. Plus, employees can get tipped via the kiosk! In addition to restaurant self-service kiosks, GRUBBRR also provides self-ordering solutions for stadiums, casinos, amusement parks, retail locations, and micro-markets. We help businesses across a variety of industries grow. Self-service kiosks from GRUBBRR are straightforward and help customers and employees have more efficient and pleasant experiences. -
36
Ecrion
Ecrion Software
The smart, modern solution for better customer experience. At first, Customer Communication Management seems like a simple concept. But when a business considers all of the different types of communications they send (such as sales quotes, contracts, invoices, statements, collections letters, product announcements, promotions, appointment reminders, and so on), the channels available to them (print, email, online interactive documents, text messages, push notifications, etc.), the chosen languages of their customers, along with their preferred formats, channels, and tone (casual or formal), effective communication quickly becomes a difficult challenge. Ecrion’s document automation software streamlines the production and distribution of business-critical documents in a flexible and scalable environment. Workflow rules simplify and accelerate complex processes—whether manual, fully automated, or somewhere in between—to ensure consistent, quality and controlled communications. -
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Lone Star BillPro
Lone Star BillPro
Lone Star BillPro is a scalable, end-to-end SaaS billing and customer management platform built for retail energy suppliers to manage the complete customer lifecycle from acquisition through billing, collections, account management, retention, and win-backs, with customizable technology that adapts to unique business rules and high transaction volumes. It includes a flexible automated billing engine that processes complex rate structures, promotions, late fees, credits, time-of-use, and ancillary charges with exception rates under 1% and integrated auditing and preview capabilities, as well as disconnection/reconnection and AutoPay management. It also offers a robust Customer Information System for agent-side account management with full visibility into plan, payment, usage, and correspondence; a self-service MyAccount portal for online customer billing, payments, transfers, renewals, usage dashboards, and upsell offers; and rule-based email and text coordination. -
38
NiCE Employee Engagement Manager (EEM) is a workforce management automation solution designed to empower contact center agents with greater schedule control. It provides mobile self-service tools that allow employees to manage shifts, time off, and extra hours from anywhere. EEM automates intraday adjustments to keep staffing aligned with real-time demand. AI-driven rules help organizations automate scheduling actions while maintaining visibility into performance impacts. By giving agents more flexibility, EEM helps reduce attrition and improve engagement. Real-time productivity alerts support consistent performance throughout each shift. The solution drives workforce harmony by balancing coverage, efficiency, and employee satisfaction.
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39
Easyshul
Easyshul
Easyshul is a cloud-based synagogue management platform that centralizes and automates key administrative functions for congregations of all sizes, replacing spreadsheets and fragmented systems with one intuitive suite built specifically for shul operations. It includes a full membership CRM with self-service member portals where congregants can update profiles, pay dues, enroll in classes or camps, set reminders, and manage payments; event management tools to create, manage, and collect registrations or payments for online and in-person events; and a smart education module that handles enrollment, scheduling, and family data across preschool, religious school, adult education, and camps in one shared system. Easyshul also offers a comprehensive giving and fundraising toolkit with customizable donation forms, campaign tracking, recurring support, receipts, tax reporting, and automated follow-ups, plus yahrzeit tracking and reminders.Starting Price: $349 per month -
40
ReviewPro
Review Rank
ReviewPro provides a powerful set of tools and processes to help hoteliers with guest experience management. By collecting guest feedback across all key touchpoints in the guest journey, and managing it on one central dashboard, brands can now gain valuable insights into areas where operational and service improvements are needed. By using an AI-driven messaging platform, hoteliers can automate guest communication to respond faster and more efficiently to queries or requests. These tools allow hoteliers to take quick action to fix problems, even while the guest is still on property. Guests insights can be leveraged to elevate the guest experience, boost online reputation, improve rankings on OTAs and TripAdvisor, and increase revenue. -
41
ONE Collect
ONE Business Consulting Group
A simple set-up wizard to seamlessly connect with your accounting software. No complex integrations, no manual data imports. It automatically pulls the invoicing data with the auto-sync feature. Quickly create a customized action timeline to define automated reminder schedule along with the time intervals. Pre-defined email templates that are easy to customize based on your requirement. Once ONE Collect is in action, you don’t have to worry about following up with your customers. It automatically chases payments and ensures shorter invoice to cash cycle, accelerating your collections process. ONE Collect tracks unpaid invoices automatically and reminds your customers to pay. You get complete control to customize communication, from defining follow-up schedule to setting the tone of the reminders. Invoice details are included in every reminder so your clients have all the details handy. Saves time, helps you keep customers happy and get paid at the same time. -
42
Formica
Formica
You can use a set of rules and workflows with the drag & drop feature which is perfect for your team's efficiency and making it easier to use complex rules. With an AI-powered self-learning model based on the behavior of your customers and users, you can quickly differentiate the real behavior from the abnormal. Handle millions of transactions in real-time take automatic actions based on your rules and investigate the ones that you choose. Having your all team on the same platform is comfortable and you can onboard as many team members as you want. Use a comprehensive alarm management screen to analyze and investigate risky transactions and potential fraud incidents. A fraud detection product that can be integrated with an API gateway to any service or application your company uses.Starting Price: $199 per month -
43
Visma.net
Visma
Visma.net is an integrated and complete solution that fully automates business processes and manages complex, repetitive accounting operations. It is an excellent fit for businesses looking to reduce costs and increase success by effectively managing time, resources and technology. Save time with automated invoicing, bank management, government reporting and approval flow. Minimize the number of manual tasks with rule-based suggestions on automated processes. Reduce costs related to IT and business operations. Support business growth without costly installments or maintenance. With a subscription, the investment is removed and the costs become predictable. Handle unmatched transactions. Improve the responsiveness and resilience of your business. The self-service solution scales up and down to meet changing business needs. Add and remove users as required and only pay for what is used. -
44
Port
Port
Port is a platform for building no-code, holistic, Internal Developer Portals. Port's software catalog covers microservices, resources, custom assets and fits any data model, with in-context maturity scorecards. Its portals support any developer self-service action and workflow automation. -
45
Closing Commander
ClosingCommander
Thousands of dollars in sales are left on the table daily for one reason: lack of follow-up. Even a small improvement in follow-up communication can yield a dramatic uptick in closed business. No sales process is complete without a consistent follow-up system. Traditionally, it has been incredibly frustrating for companies to get consistent employee participation in any process. The reason is simple: following up has always been a manual, time-consuming, and psychologically easy-to-avoid step. As a result, there are stacks of dead estimates worth thousands (even millions) in most companies. Closing Commander™ makes following up easy, and automatic! Now, every customer opportunity will receive friendly follow-up communications from you like clockwork. Close up to 20% more opportunities by adding this follow-up automation to your existing sales process and letting it go to work for you. With Closing Commander™ you’ll be able to customize follow-up messages, track customer activity.Starting Price: $147 per month -
46
Aranda Service Management
Aranda SOFTWARE
Aranda Service Management is an IT Service Management (ITSM) software designed to enhance organizational productivity by providing automated service experiences. It is aligned with ITIL 4 best practices and offers a user portal and self-service options, enabling clients to register requests, monitor case statuses, and access a centralized knowledge base for 24/7 self-management. Advanced functionalities include a priority matrix, financial management, approval workflows, import/export capabilities, and satisfaction surveys. It integrates artificial intelligence and machine learning to deliver world-class self-service experiences while reducing support costs. It supports multi-project environments, allowing organizations to manage multiple service areas beyond IT without additional infrastructure. -
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Skarbe
Skarbe
Oskar by Skarbe is an AI-powered inbox assistant designed to automate follow-ups, reminders, and deal tracking so you can focus on running your business. It seamlessly integrates with your email, calendar, and calls to capture every contact and interaction without manual data entry. Oskar analyzes conversations and replies to identify promising leads and suggests the next best action to keep deals moving. The AI drafts personalized follow-up emails in your tone, ensuring communication stays authentic and timely. Unlike traditional CRMs that require constant updates, Oskar works proactively to deliver results without extra effort. With its intuitive design, Oskar helps entrepreneurs and small teams close deals faster — without feeling like full-time salespeople.Starting Price: $29 per month -
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Enghouse eKMS
Enghouse Interactive
Today, most customers expect organizations to have a self-service option as part of their customer experience. The key to a positive and highly effective self-service experience is a sound knowledge management system (KMS). Knowledge management ensures the content that is accessible via self-service channels is well-written, well-organized and is the right information, delivered to the right parties, at the right time, across all channels and communication touchpoints. If optimized a knowledge management system can render self-service channels highly effective, expedite time to issue resolution and create a highly rewarding customer experience. Using data analytics, diagnose and address usability, to enhance self-service process flows and improve the customer experience. Deflecting calls from real-time interactions to relevant sources of information reduces transactional support costs from dollars to pennies. -
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Zanko
Spring Labs
Spring Labs is an intelligent AI powerhouse dedicated to enhancing efficiency and profitability within the financial services sector through cutting-edge AI solutions. Their flagship product, Zanko, serves as an AI copilot for financial institutions, streamlining customer support and compliance operations by automating tasks, enabling robust self-service options, boosting team efficiency, and enhancing customer experience. Zanko's modules help compliance teams reduce complaint analysis and triage time by 70% through automated classification, tagging, profiling, and root cause analysis. Zanko is capable of understanding user inquiries and translating them into executable actions, making customer experience agents 50% more efficient; and providing reliable self-service capabilities through customer support chat functionality, reducing routine support tickets by 30%. -
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Zapa Client Portals
Breichbilt
Introducing Zapa Client Portals, the easy solution for managing client documents. As a CPA, gather documents faster during tax season. As an attorney, manage documents and communication in one place for more profitability. The portal allows clients to upload documents, provides a checklist of necessary documents and deadlines and gives self-service access to their files. It's secure, reliable and user-friendly. Upgrade your client management with Zapa. Try it now! Zapa Client Portals is built for small business owners such as accountants and attorneys who need a secure and efficient way to gather, organize, and share client documents. These professionals often work with sensitive financial and personal information and need a reliable solution to keep this information secure while also streamlining their workflow. The portal is designed to provide a user-friendly interface for clients to upload documents, a checklist of necessary documents and deadlines, and easy self-service access.Starting Price: $52 per month, unlimited users
