Audience

Companies searching for an advanced Issue Tracking solution

About PointInsight

PointInsight provides a simple, easy-to-use, customizable web-based business process portal that streamlines the tasks, issues and project life cycle management. It gives you the power to define, establish and enforce business rules and optimize business processes from large, mid-sized enterprises to small businesses. It is specially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with a built-in customizable search features for instant business intelligence features such as alerts, reports and emails. Make business operations scalable by automating, standardizing and making all kind of human-centric business processes intuitive.

Pricing

Starting Price:
$500 one-time payment

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

LinkEdge Technologies
Founded: 1988
United States
linkedge.com

Videos and Screen Captures

PointInsight Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

PointInsight Frequently Asked Questions

Q: What kinds of users and organization types does PointInsight work with?
Q: What languages does PointInsight support in their product?
Q: What kind of support options does PointInsight offer?
Q: What type of training does PointInsight provide?
Q: How much does PointInsight cost?

PointInsight Product Features

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management