Pindrop Integrations

Amazon Web Services (AWS) is the world’s most comprehensive cloud platform, trusted by millions of customers across industries. From startups to global enterprises and government agencies, AWS provides on-demand solutions for compute, storage, networking, AI, analytics, and more. The platform empowers organizations to innovate faster, reduce costs, and scale globally with unmatched flexibility and reliability. With services like Amazon EC2 for compute, Amazon S3 for storage, SageMaker for AI/ML, and CloudFront for content delivery, AWS covers nearly every business and technical need. Its global infrastructure spans 120 availability zones across 38 regions, ensuring resilience, compliance, and security. Backed by the largest community of customers, partners, and developers, AWS continues to lead the cloud industry in innovation and operational expertise.

Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.

The GigaSECURE® Security Delivery Platform is a next-generation network packet broker focused on threat prevention, detection, prediction and containment. The right tools get the right traffic at the right time, every time. Enable network security tools to keep up with increasing network speed. Gain insight into network traffic. Optimize and deliver relevant data for tool consumption. Reduce tool sprawl and lower costs. Efficient prevention coupled with rapid detection and containment improves your overall security posture. Threats don't stand a chance. GigaSECURE enables security teams to obtain broad access to and control of network data, no matter where it resides. It can be customized to extract specific application sessions, metadata and decrypted traffic. In this architecture, security tools can operate inline or out-of-band at peak performance without compromising network resiliency or speed.

Fuel Your Digital Transformation Journey. Manage complex digital apps on your network with unparalleled depth and breadth of intelligence. Managing your network daily to ensure constant availability is daunting. Networks are getting faster, data volumes are growing and users and apps are everywhere, which makes monitoring and managing difficult. How are you supposed to drive Digital Transformation? What if you could ensure network uptime while gaining visibility into your data-in-motion across physical, virtual and cloud environments? Gain visibility across all networks, tiers and applications — while getting intelligence across your complex structures of applications. Gigamon solutions can radically improve the effectiveness of your entire network ecosystem. Ready to learn how?

Verizon Cloud is a wireless service that securely stores your files in the cloud. Files are encrypted during transfer, and only you can access and use them anytime on all your devices: phones, computers and tablets. Use it to back up your files and restore them after crashes, and transfer content in case of device damage, theft, loss or upgrade. You can access your content through the My Verizon website or the Verizon Cloud app on your Apple® iOS device, Android™ device or computer (Windows® or Mac®).Safely store photos, videos, and documents from your phone and computer to the cloud. Unlimited storage for photos, videos, and documents for up to 5 users. No limit to the number of eligible phones and computers covered. Give yourself peace of mind - back your photos and videos to the cloud. Save yourself the worry of file loss if your handheld is lost or stolen, or your desktop experiences a virus or meltdown.