Audience

Customer experience leaders and enterprises seeking a solution to increase market share and improve the customer journey

About Perch Insights

Success comes from understanding how consumers are interacting with your company and reacting quickly. Perch offers the best way for Customer Experience (CX) leaders and their colleagues across the enterprise to see the forest through the trees to increase market share and improve the customer journey. Track key trends, human and virtual agent performance, and customer behavior metrics so you can pro-actively make adjustments to reduce your customer acquisition cost (CAC) and increase customer lifetime value (LTV). Quickly and effortlessly answer your questions to understand what’s going on, why it’s happening, and what action to take. Improve the customer journey to increase conversion or retention, and manage operations for increased agent productivity and customer satisfaction. Determine best budget allocation across marketing campaigns and lead sources. Determine how to contact strategy should be adjusted by channel to optimize the contact rate.

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Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Perch Insights
United States
www.perchinsights.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Online

Perch Insights Frequently Asked Questions

Q: What kinds of users and organization types does Perch Insights work with?
Q: What languages does Perch Insights support in their product?
Q: What kind of support options does Perch Insights offer?
Q: What type of training does Perch Insights provide?

Perch Insights Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis