Audience
Companies that need an IVR solution
About Parlance
We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day. Parlance empowers organizations to harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad. Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Parlance
Founded: 1996
United States
www.parlancecorp.com
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Product Details
Platforms Supported
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Parlance Frequently Asked Questions
Parlance Product Features
Call Center
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Campaign Management
Database
Escalation Management
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
IVR
Call Center
Call Logging
Call Routing
Multiple Scripts
Phone Key Input
Voice Customization
Voice Mail
Call Recording
Survey Management
Text to Speech