Audience

Knowledge Management solution for companies

About PTC SKD

Service businesses are plagued by ineffective and uncoordinated issue diagnostics, resulting in unnecessary technician dispatches or parts returns and a high rate of “no fault found". The PTC Service Knowledge and Diagnostics solution features connected interactive diagnostics that automates issue diagnostics and enables remote diagnostics of smart, connected products (SCP) with an intelligent knowledge base system. Get updated with PTC company news and learn more about Service Knowledge and Diagnostics (SKD)’s exciting new releases and vision for the future. Using PTC Service Knowledge and Diagnostics to improve service delivery in the automotive industry. Increased service call and dispatch avoidance by 20+ percent. Improved resolution time by 20-75 percent. Enabled real-time sharing of new solutions. Reduced diagnostic steps per call by 40 percent. Reduced service and warranty costs. Improved equipment up-time.

Other Popular Alternatives & Related Software
Syvir Cloud
Syvir Cloud
Syvir Cloud products are enterprise level network monitoring software-as-a-service (SaaS) platform that provides data-driven insights through intuitive dashboards and reports diagnostic information to improve the availability and improve the uptime of your network endpoints. - Track your endpoints diagnostics - Identify and resolve endpoint issues - Get alerts when endpoints have problems
Learn more
SOTI MobiControl
SOTI MobiControl
SOTI MobiControl makes Enterprise Mobility Management (EMM) easier than ever before. It empowers companies to securely manage any device or endpoint with any form factor and any operating system throughout their entire lifecycle; from deployment to retirement. Pairing SOTI MobiControl with SOTI XSight – a diagnostic intelligence solution – enables the rapid resolution of app and mobile device issues. By leveraging advanced diagnostics and analytics, IT administrators can improve performance and reduce operating costs of business-critical mobility.
Learn more
JOY
JOY
JOY is a groundbreaking artificial intelligence specifically designed to revolutionize remote diagnostics in the automotive industry. ​JOY is not just an AI - it's your trusted partner, collecting, analyzing, and training data across manufacturers through our advanced remote diagnostics platform. JOY is not only an AI, but also your trusted companion in the world of vehicle diagnostics. Her job is to help customers and automotive technicians identify and solve technical problems faster and more efficiently. Thanks to her learning ability, JOY becomes smarter with every interaction and every new data set. By using our remote diagnostics platform in combination with JOY, vehicle problems can be detected and fixed faster and more accurately. JOY collects and analyses data from vehicles of different manufacturers. This cross-manufacturer capability enables JOY to identify patterns in fault patterns from different manufacturers.
Learn more
Neuron7
Neuron7
Neuron7 helps resolve customer & field service issues faster. By analyzing all of your product manuals, past cases, technician notes, and any other data source, Neuron7's AI diagnoses issues and guides your teams through resolution steps. Your experts can curate the AI predictions, elegantly capturing their knowledge while creating a continually learning "resolution system of record" that new team members can use for faster onboarding. Neuron7 provides end-to-end resolution intelligence for self-service, the call center, and field service within your existing CRM or workflow. Modules include intelligent search, service predictions, diagnostic intelligence, and automated resolutions.
Learn more

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

PTC
Founded: 1984
United States
www.ptc.com/en/products/service-knowledge-diagnostics

Videos and Screen Captures

PTC SKD Screenshot 1
PTC SKD Screenshot 1 PTC SKD Screenshot 2
Other Useful Business Software
Our Free Plans just got better! | Auth0 Icon
Our Free Plans just got better! | Auth0

With up to 25k MAUs and unlimited Okta connections, our Free Plan lets you focus on what you do best—building great apps.

You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your security. Auth0 now, thank yourself later.
Try free now

Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Online

PTC SKD Frequently Asked Questions

Q: What kinds of users and organization types does PTC SKD work with?
Q: What languages does PTC SKD support in their product?
Q: What kind of support options does PTC SKD offer?
Q: What type of training does PTC SKD provide?
Q: Does PTC SKD offer a free trial?

PTC SKD Product Features

Knowledge Management

Self Service Portal
Collaboration
Discussion Boards
Cataloging / Categorization
Full Text Search
Content Management
Knowledge Base Management
Decision Tree
Artificial Intelligence (AI)

Work Instructions

Drag and Drop
Rich Text Editor
Media Editor
Translations
Branding & Style Sheets
Content Management System
User Management
Dynamic Tags
Guide Approval Workflows
SSO (SAML)
Multi-Brand Publishing
Version Control
Employee Feedback