Audience

Organizations that need a platform to improve their customer experiences with complete visibility and precise control

About OvationCXM

Take your uncoordinated customer, internal and third-party interactions and turn them into exceptional journeys that drive in-year returns and tripled NPS scores. No re-architecture is required. OvationCXM is the first CXM platform that connects siloed internal and third-party systems, unlocking a unified view of your customer's interactions, wherever they occur in your ecosystem. Share a common view across multiple organizations for seamless customer journeys and interactions across your ecosystem. Get precise answers to questions and deliver them directly via Messenger, our multi-component digital interface that covers webchat, email, phone, SMS, and more. Train AI models and tag them to specific knowledge to deliver tailored, highly specific, and relevant information to teams and end-users. Meet your customers where they are with Smart Buttons, and on-screen deep links to drive smarter resolution.

Integrations

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Company Information

OvationCXM
Founded: 2014
United States
www.ovationcxm.com

Videos and Screen Captures

OvationCXM Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Videos
Support
Online

OvationCXM Frequently Asked Questions

Q: What kinds of users and organization types does OvationCXM work with?
Q: What languages does OvationCXM support in their product?
Q: What kind of support options does OvationCXM offer?
Q: What type of training does OvationCXM provide?

OvationCXM Product Features

Conversational AI

Virtual Assistant
Intent Recognition
On-Screen Chats
Code-free Development
Speech Recognition
For Developers
Omni-Channel
Multi-Languages
Speech Synthesis
Sentiment Analysis
Contextual Guidance
Pre-configured Bot
Reusable Components

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Templates
Data Import / Export
Action Management
Attribution Modeling
Collaboration
Behavioral Analytics
Surveys & Feedback
Predictive Analytics
Customer Profiles