Audience

Contact centers, enterprises, service providers, cloud service providers, and financial services organizations

About Oreka TR

OrecX's audio capture platform was founded on the principles of openness, transparency, and collaboration – creating strategic, economic and technical benefits for its users, with millions of end points spanning the globe.

Our flagship software, Oreka TR (total recorder), includes all of the call recording capabilities you will need, at about half the cost of competing call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto tagging (for speech analytics and phrase spotting) and so much more. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as “can my order” or “not happy”) to have the recording system automatically track.

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Pricing

Pricing Details:
Flexible licensing
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

OrecX
Founded: 2006
United States
www.orecx.com

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Product Details

Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

Oreka TR Frequently Asked Questions

Q: What kinds of users and organization types does Oreka TR work with?
Q: What languages does Oreka TR support in their product?
Q: What kind of support options does Oreka TR offer?
Q: What other applications or services does Oreka TR integrate with?
Q: What type of training does Oreka TR provide?
Q: Does Oreka TR offer a free trial?
Q: What pricing for support is available for Oreka TR?
Q: What pricing for training is available for Oreka TR?

Oreka TR Product Features

Call Recording

Archiving
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Screen Activity Recording
Video Call Recording
Call Sharing
Scheduled Recording

Call Tracking

Call Recording
CRM
Call Log
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Service

Performance Metrics
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Speech Analytics

Call Recording
Automatic Transcription
Call Center Management
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Oreka TR Verified User Reviews

Write a Review
  • Magnus K.
    Technical Operations Director
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Call Recording Platform"

    Posted 2021-07-27

    Pros: Ease of configuration, accurate documentation, out of the box support for SIPREC, easy provisioning process & good support.

    Cons: Minor issue locating the correct SIPRC configuration to match SBC setup.

    Overall: Excellent discovery of powerful Linux based recording platform that supports SIPREC out of the box.

    Read More...
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