Audience

Organizations that want to predict the need for service, automate processes, and deliver tailored responses to customers

About Oracle Service

Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it. Help customers find answers on your website or via a digital assistant, and empower agents to anticipate and respond with knowledge and relevant details. With Oracle Service, you can deliver personalized, proactive, and timely customer support with a complete, unified view of every customer interaction.Balance self-service and assisted customer service to build meaningful relationships on your customers’ preferred communication channels. Deliver an always-on, personalized, and seamless customer service experience through a variety of digital tools, allowing your service agents to focus on escalated and/or more complex issues.

Integrations

Ratings/Reviews

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Company Information

Oracle
Founded: 1977
United States
www.oracle.com/cx/service/

Videos and Screen Captures

Oracle Service Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Oracle Service Frequently Asked Questions

Q: What kinds of users and organization types does Oracle Service work with?
Q: What languages does Oracle Service support in their product?
Q: What kind of support options does Oracle Service offer?
Q: What other applications or services does Oracle Service integrate with?
Q: What type of training does Oracle Service provide?

Oracle Service Product Features

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding