Alternatives to Oracle Knowledge Management
Compare Oracle Knowledge Management alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Oracle Knowledge Management in 2026. Compare features, ratings, user reviews, pricing, and more from Oracle Knowledge Management competitors and alternatives in order to make an informed decision for your business.
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elevio
elevio
Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.Starting Price: $99.00 -
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KMS Lighthouse
KMS Lighthouse
Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience. KMS Lighthouse is the next-generation knowledge management solution used by brands globally. Our cutting-edge solution: ✅ Can cut employee training times by up to 50%. ✅ Increases productivity ✅ Reduces costs ✅ Reduce error rates ✅ Increase First Call Resolution (FCR) by up to 40% ✅ Easily integrates with your preferred tools, allowing you to increase productivity across all channels and departments. ✅ Is trusted by some of the biggest brands in the world. When your agents need information in real-time, our software is responsive which means an enhanced customer experience. -
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livepro
livepro
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data. -
4
Universal Knowledge
Knowledge Powered Solutions Ltd
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality enabling internal employees and customer facing organisations to significantly increase productivity. Powerful search, advanced content creation and moderation processes combine with high levels of insight ensuring your knowledge can be managed centrally with minimal administration overhead. Deploy standalone, with configurable user and team workspaces, or integrated, with comprehensive APIs linking KPS Universal Knowledge to existing systems and content. This makes information available at the point of need, without the need to open a separate application. By embedding our knowledge management product into your third party applications, you save time and ensure successful adoption. Customers also benefit, getting the right answers faster. As a result, you both improve the customer experience and reduce operational costs. SaaS and On Premise deployment optionsStarting Price: $12.00/month/user -
5
Zoho Desk
Zoho
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.Starting Price: $12.00 per user per month -
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Verizon Knowledge Assist
Verizon
When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information. -
7
KnowledgeBase
LiveChat Software
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.Starting Price: $39 per month -
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HelpSite
HelpSite
Hosted knowledge base software to create a public or private knowledge base. Create an awesome support center. Generate a beautiful FAQ & help site in minutes. Your users deserve it. HelpSite gives you… A support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. A smart contact form that auto-suggests articles as someone types their message. Users get their questions answered faster and support agents save time. A super easy-to-use admin interface to create knowledge base articles with ease. Populate your help site with answers to common questions and other helpful information. Our hosted knowledge base software takes care of the rest.Starting Price: $14.99/month -
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USU Knowledge Management
USU Software
USU Knowledge Management is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. -
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eGain Knowledge+AI
eGain
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. Intelligent knowledge management systems for customer service are leveraging Artificial Intelligence (AI) to find answers to customer questions, guide processes, and help in decision-making. This is a win-win-win — for the customer, the agent, and the business. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. Using the right knowledge management software ensures you have the right tools to serve the right answers to customers in their time of need. -
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HelpCenter.io
HelpCenter.io
A great knowledge base starts with a great tool. Build an efficient help center in minutes, not months. Quick setup of a customer-serving knowledge base allows for preemptive support, freeing your team from critical cases while increasing customer satisfaction. Manage any number of help centers from one dashboard. Discover the easiest way to start a help center. Concentrate on crafting quality articles rather than fussing over their layout. Enable diverse content, including images, videos, files, and audio. Easily link to other articles in your help center without ever leaving the editor. Receive automatic suggestions from your help center, tailored to the user's current page and behavior. Link and open help center content in the widget without requiring customers to leave the current page. Maintain and organize FAQs in your help center for easy display on your website, replacing static, hard-to-update FAQs.Starting Price: $19 per month -
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InstantKB.NET
InstantASP
InstantKB is a simple, yet powerful help desk designed to help busy businesses reduce, streamline & deliver great customer support. Deliver awesome customer service across every support channel quickly & easily. InstantKB pulls together all your inbound questions from email, web, live chat, phone, Facebook & twitter to provide a single, consistent view of all your support helping agents help customers fast. Suggest answers from your knowledge base as customers compose new support tickets helping reduce inbound. Customers can find answers at the speed of type across all your knowledge base articles, file attachments and other user comments. We work with every customer to tailor InstantKB to perfectly match your existing web site or corporate identity. If you purchase a InstantKB on-premise or cloud license we'll be in touch to see how we can help with your design.Starting Price: $39 per month -
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MindTouch
MindTouch
MindTouch is an enterprise-grade, AI-powered knowledge management platform designed to enhance customer self-service, agent assistance, and overall customer experience. It enables organizations to create, manage, and deliver consistent, personalized content across various touchpoints, including websites, support portals, and CRM systems. Key features include intelligent search capabilities, content personalization, access controls, and integration with tools like Salesforce and ServiceNow. The platform supports multilingual content and offers analytics to optimize knowledge base effectiveness. By providing a centralized repository for information, MindTouch helps reduce support costs, improve customer satisfaction, and increase operational efficiency. -
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Talisma Knowledgebase
Talisma
Talisma Knowledgebase empowers your customer service staff by providing instant access to critical knowledge at the heart of your operations, reducing operational costs and improving business efficiency and growth. With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record. -
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Increase agent efficiency and enable effortless self-service by gathering and sharing relevant and up-to-date knowledge. Streamline support activities and strengthen customer loyalty by delivering the latest product and service information consistently across multiple channels with the SAP Knowledge Central solution by NICE. Convenient self-services through self-service portals, search engines, communities, and other channels. Contextual knowledge support for customer service agents. Built-in reporting to help identify key customer behaviors and search trends. Integration with SAP Service Cloud, enabling fast resolutions. Improve customer satisfaction by providing the right information when and where they need it. Create search-engine optimized content to provide the fastest access to the right information. Increase customer service efficiency by reducing contact volumes. Resolve customer issues faster with intelligent, contextual knowledge management.
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ServiceNow Knowledge Management
ServiceNow
Increase self-service rates for customers and employees—and boost agent productivity with contextual knowledge, driven by machine learning. Integration with Service Portal. Expose available knowledge through the Service Portal and allow customers and employees to search, browse, and view articles from their desktop or mobile device. Knowledge demand insights. Improve self‑service and case resolution by automatically identifying and visualizing knowledge gaps using machine learning and assigning gaps to authors for resolution. In-context knowledge creation. Increase knowledge relevancy by empowering agents and employees to capture knowledge articles in context during work processes, such as case or incident management. Use machine learning to automatically identify and visualize knowledge gaps for assignment. -
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Shelf
Shelf.io
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.Starting Price: $30/mo -
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LabiKnow
LabiKnow
Let LabiKnow Knowledge base deal with your customers' questions and issues 27/4. Deliver outstanding self service customer support. Knowledge base comes with an easy to use online editor which allows to create interactive content for the end user. Add photos, videos, tutorials, call to action buttons, highlight important parts, add code examples. Cross platform on desktop or mobile device your customers will be able to find answer to their questions, solutions to their issues or contact you via ticket(email). Labiknow help center software make it easy to customize design up to your brand preferences. Helps you reduce number of incoming customer support requests by up to 80%. Why bother answering frequently asked questions, copy and pasting the same information to the chat or ticket when you can let your customers help themselves. No need to setup difficult chatbot sequences. Let users find information by easily enter search keywords or phrases on the help widget.Starting Price: $39 per month -
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Wix Answers
WixAnswers.com
Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.Starting Price: $80/month/per user -
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ScreenSteps
Blue Mango Learning Systems
Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.Starting Price: $57.00/month -
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Balance Theory
Balance Theory
Knowledge sharing and collaboration approach result in onboarding new talent faster. Reduce time spent on knowledge management and asking & answering questions leveraging integrated cyber knowledge. Collaborate and align from day 0. An aligned and transparent delivery process to accelerate readiness. Identify and remediate single points of failure prior to employee attrition issues. Highly-available backup of your organization's cyber defense configurations and decisions. Share insights and align internal teams. Move faster with your own organizational collaboration network. Discover community-shared cyber content to reuse and enhance your own cyber programs. Collaborate live with content contributors within stories, through chat or live sessions. Stay in the know on content status, tasking and team commentary to keep your team informed. -
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KBPublisher
Double Jade
KBPublisher is a fully-featured knowledge management software solution that improves workforce efficiency, resolves issues quickly, reduces call volume, and promotes better customer support. This web-based platform helps users share, publish, and manage articles, white papers, business processes, user manuals, FAQs, APIs, online help, and other types of information. Key features include mobile device access, powerful search, content editing, file attachments, article drafts, workflow approvals, and more.Starting Price: $19.00/month -
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Knova
IgniteTech
Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff. Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers. Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities. Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions. Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice. -
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LearnLode
LearnLode
Knowledge Management leads to better customer service. Resolve customer calls quickly and improve First Call Resolution. Live updates give everyone access to the latest issues. Call Scripting guides you through transactions. Unlock the value of your Enterprise's knowledge. Share the expertise of your subject matter experts. Enable effortless collaboration. SMART analytics allow you to track and optimize your knowledge processes. LearnLode is a SaaS solution that is self-deployed. All resources are designed to be easily created and administrated by your team lead or Operations Manager. This allows you to get started quickly with no set-up or integration charges. Effective Knowledge Management is a critical tool for improving customer service in your contact centre. Empower your agents to deliver excellent results by giving them access to our powerful knowledge base and decision support tools. -
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RightAnswers
Upland Software
Enterprise knowledge management software for better support. Improves your agent-based and self-service support with AI-powered knowledge management software. Create a knowledge-sharing culture that delivers a better customer experience. Spread the power of knowledge across your organization. Enable every member of your organization with access to a central repository to contribute and retrieve support knowledge. Deliver a meaningful multi-channel user experience. Combine AI-enabled search, user-friendly interfaces, gamification, and federated content across multiple sources to ensure the ultimate customer experience. Drive engagement by keeping your knowledge base complete and up to date by detecting gaps in your knowledge base. Interactive dashboards offer insights into the health of your knowledge base and provide information on knowledge base usage, effectiveness, and adoption. -
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AllAnswered
AllAnswered
As organizations grow, they tend to collect and document team knowledge haphazardly. Often this knowledge is in different documents, spreadsheets, legacy wikis, email threads, and chatrooms. AllAnswered provides a single platform where your team can easily find all the information they need. Mentorship and institutional knowledge are critical to the long-term success of any organization. You need to capture your best team members' expertise so that everyone has easy access to these best practices. Having a custom Questions & Answers portal ensures team know-how is never lost, and nobody ever has to reinvent the wheel. Having an outdated document repository could cause significant mistakes if someone relies on obsolete information. Your knowledge base has little value if it cannot be trusted. AllAnswered provides your team with a modern Wiki editor and built-in workflow, making it simple to keep your knowledge base up to date.Starting Price: $3 per user per month -
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PHPKB
Chadha Software Technologies
PHPKB IS A KNOWLEDGE MANAGEMENT SOFTWARE THAT ENABLES ORGANIZATIONS TO LOCATE, CAPTURE AND SHARE INFORMATION SEAMLESSLY WITH CUSTOMERS, EMPLOYEES, AND STAKEHOLDERS. PHPKB knowledge management software improves staff efficiency, customer satisfaction, and business service quality. With unique features like LDAP support, open-source code, multiple admin user levels, web-based content creation, document management, and versioning; it makes publishing, sharing, and collaborating on knowledge easy. PHPKB provides a world-class authoring experience and can be customized to meet the needs of small to large-scale enterprises. It is the fastest, smartest way to share and manage your knowledge base content. Use it to share knowledge with others, publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs, and any other type of information.Starting Price: $25/month -
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Twig
Twig
Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses. -
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OneBar
OneBar
OneBar is a knowledge management platform that helps your team collect valuable internal information and access it anywhere. OneBar gives you a convenient way to document frequently asked questions and answers to share with colleagues. Ask questions, invite people to help, and comment on answers, all in one place. Tag answers, assign subject matter experts, configure expiration notifications, and more, all to make sure your information in OneBar stays up-to-date and correct. Unlike traditional keyword-based search engines, OneBar actually understands what you mean. Already have an answer in Google Drive or Confluence? Just give OneBar a link, and we’ll embed a live preview into a OneBar document. Close deals faster with OneBar, share the right, up to date answers with your sales team. Reduce time of the first response to customer questions. Make every support rep your best rep.Starting Price: $50 per month -
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Knowledgebase Manager Pro
Web-Site-Scripts.com
Knowledge Base Manager Pro is a web-based knowledge management system developed to support and enhance the organizational processes of knowledge sharing, creation, storage, retrieval, transfer, and application. Improve customer care, decrease customer support costs, help staff to find necessary information faster, improve decision-making process, increase efficiency of employees, and preserve integrity of business knowledge with our knowledge management software solution. Whatever they call it: form builder, form creator or form generator, you found it! The Form Maker Pro is truly the snazziest web application for creating usable and great-looking web site forms. With its powerful and intuitive interface you can easily build custom web forms and add them to your site. It has never been so fast and easy.Starting Price: $196 one-time payment -
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iEngage.ai
Aikon Labs
Discover, Organize, and Provision Enterprise Knowledge On Demand. Use our APIs to connect to existing systems and build a custom solution for collecting, curating, & re-using knowledge from conversations. Use our SDKs & APIs yourself or get a developer to help you build a solution. Contact us to talk about your idea. iEngage.ai powers FreshENGAGE a marketplace app for Freshdesk. See how knowledge from resolved tickets is shared amongst support agents when similar issues recur, saving the agent’s time and ensuring that customers get a great experience. ARIV.AI – we have used the iEngage.ai platform to build a knowledge bot for common collaboration tools like Slack & MS Teams. Take a look at how ariv helps users find answers, stay on top of a deluge of messages, and earn karma points. See what we’ve built on top of iEngage.ai for other use cases. iEngage.ai is a versatile platform that blends seamlessly into your existing technology stack. Talk to us about your use case.Starting Price: $1.99/month/user -
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ClearMash
ClearMash
Knowledge items, call scripts, products catalog, tasks and any other information needed by the agent is the heart of any contact center. Agents need to be informed with up-to-date, relevant, and effective information to answer any question or issue by the customer. Optimize your customer interaction with ClearMash’s knowledge administration and get the best out of your agents. Give your agents the best search engine for contact centers. ClearMash’s search can find anything, in ClearMash’s knowledge administration and outside (like file servers, websites, emails and etc.) and do it fast. Allowing your agents to give better answers and improve your customer satisfaction. In real-time agents don’t have time to consult knowledge administration every call. To reduce the knowledge administration you train your agents, but with training, you count on the memory of the agents and this is also not optimal. No need to count on memory and no need to leave the operational systems to search. -
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GoSearch
GoSearch
GoSearch, from the creators of GoLinks, is a generative AI enterprise search solution built to simplify how teams access and act on workplace knowledge. With Agentic AI, GoSearch goes beyond keyword search—giving you contextual answers, actionable insights, and task automation across 100+ workplace tools like Google Drive, Jira, Slack, and Salesforce. Create custom AI agents to power searches, actions, and workflows—using any LLM of your choice to complete tasks across your tools and data. 🔍 Centralize knowledge with unified, secure search 💬 GoAI delivers instant answers, summaries & links 🤖 Build no-code AI agents to automate tasks & workflows 🔐 Zero-replication security ensures real-time, private results ⚡ Surface insights fast and act without context switching Whether you’re scaling knowledge access, improving productivity, or simplifying internal support, GoSearch transforms search into strategic impact. Go to our website, sign up for free, or request a demo.Starting Price: $20 per month/per user -
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SylloTips
SylloTips
Empower your team with structured channels, unlock the answers to all your questions in one place, automatically map and find experts inside your company, and earn badges and rewards for your efforts. SylloTips represents an integrated knowledge-sharing platform leveraging artificial intelligence to optimize the dissemination of skills and knowledge among all employees within a company. It revolutionizes knowledge management by seamlessly integrating users' tacit knowledge with your company's structured data through its intuitive channel structures. SylloTips operates as a platform designed for companies and institutions to streamline the sharing of knowledge and expertise among their members. It stands as an innovative software enabling users to access and contribute to a centralized information repository. With SylloTips, users can inquire, search for relevant content, and receive responses rooted in the platform's collective knowledge.Starting Price: Free -
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Heroic Knowledge Base
Hero Themes
Heroic KB helps you create a beautifully designed, searchable knowledge base in minutes. With instant search, article analytics, user feedback, email reports and more. Heroic Knowledge Base provides a curated knowledge base experience for you and your visitors. Our knowledge base offers a modern design that will style your articles and make it look professional without any design skills. Need to customize it? No problem, you'll find several customizable options to reflect your brand. Category organization and powerful search make it easy to find answers you're looking for. Heroic KB offers instant answers to your customers. They will love getting help without having to wait for a response from you or your team. Not every visitor knows what they're looking for. Heroic KB's instant search makes suggestions as they type. -
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FAQ Ally
LOB Labs LLC
FAQ Ally is an AI-powered knowledge platform that turns your business documents, policies, and data into intelligent, conversational AI agents that act as virtual assistants and smart knowledge bases, helping customers, employees, and teams find accurate answers through natural language interaction. It lets you upload files in many formats like PDF, Word, text, CSV, JSON, XML, and HTML, processes them using advanced AI with vector embeddings, pattern recognition, and context learning, and creates a comprehensive searchable knowledge management system. Trained AI agents provide easy access to information via natural conversation and an embeddable chat widget or a RESTful Chat API, allowing deployment on websites or in custom applications. FAQ Ally includes AI-powered document search with vector technology to quickly locate relevant information, supports role-based access control, and maintains secure, encrypted data handling.Starting Price: $9 per month -
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InfiniteKM
InfiniteKM
InfiniteKM is a cloud-based platform enabling consistent, compliant Customer Experience (CX) at all touchpoints through superior Knowledge Management (KM). Customers get the right information at the right time while creating an engaged compliant business and operating model with consistent service delivery. Embedding into existing technologies (Salesforce, Dynamics, SharePoint, etc.) the InfiniteKM platform enables governance, risk, and compliance to easily cascade throughout the enterprise and ensure your teams are engaged and empowered with the right answers. Premiere organizations rely daily on InfiniteKM to ensure their teams and customers get the right information, up-to-date and relevant, across all channels for improved CX, and better adherence to compliance. They also leverage the platform to strategically drive leadership alignment, build team culture, and increase employee engagement - further improving their ability to deliver great CX. -
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ProProfs Knowledge Base
ProProfs
ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.Starting Price: $6 per user per month -
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Capacity
Capacity
Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease. Increase employee engagement. Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking. Improve customer satisfaction. Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7. -
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HelpKit
HelpKit
Public help center or docs page with your own domain, custom appearance and SEO optimization. Install the widget on your website so users can get their answers in context. HelpKit is the easiest no-code solution to create a knowledge base your customers will find amazing, use Notion as a CMS to write your docs. Notion provides a great editing experience and all of your company's docs are probably written there anyway. Make use of Notion's real-time collaboration features and work on your articles together, your changes are automatically updated. HelpKit is optimized for SEO so that search engines easily find your website, and load up to 100x faster than default Notion pages. Your articles look like a professionally created website with your brand instead of the default Notion page.Starting Price: $19 per month -
41
Mayday
Mayday
With Mayday, your knowledge is centralized, harmonized and intelligently redistributed internally in your contact tools or externally in an intelligent FAQ, where your users need it. The multiplication of tools can seriously hinder knowledge management. Bring all the business knowledge together in a single solution and make Mayday knowledge base the unique source of truth for all your collaborators. Knowledge that is easy to find, even in the middle of customer interaction, because it is delivered directly into the advisor's workspace. AI-enhanced search engine and intelligent content suggestions to increase the speed and quality of your responses. -
42
Jinbox
Jinbox
Jinbox supports financial institutions and solution providers to optimize and automate processes such as sales, procurement and innovation. Jinbox Knowledge Management Platform helps you extract the knowledge from sales data, propose it in the right place at the right time and reuse the generated knowledge base to accelerate the next sales process. Jinbox Knowledge Management is an all-in-one solution to accelerate the sales administration processes and seamlessly build a company knowledge base. It taps to the core of the enterprise data lake and transforms data to knowledge using AI algorithms. Mobilize your internal resources and data to efficiently answer client questions. Automatically create an optimally structured knowledge base. Empower is a tablet application and a digital platform using an innovative approach to generate urban layout scenarios informed by residents. -
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Pragma
Pragma
Access your organization's knowledge sources, find information in Slack, and tap into past conversations to unlock what you need, instantly. Pragma reveals, and structures needed organizational knowledge otherwise hidden or scattered across multiple platforms and provides easy access to it, whenever you really need it. Get instant answers to your questions with our Chat with your Data feature. Access your organization's knowledge sources, find information in Slack, and tap into past client conversations to unlock valuable insights. Facilitate learning and fuel business best practices with access to verified responses and the continuous enablement of new updates and processes. Identify missing or outdated information and create new up to date knowledge. Loop in subject matter experts to contribute, approve, and improve. -
44
TribalBase
TribalBase
Ask questions, and get answers based on your conversation history. We turn conversations from your channels and provide answers for every person in your company. Our Slack bot is ready to answer questions about anything that has been recorded in your Slack history. Streamlines communication by capturing essential technical discussions, bug reports, and code snippets. An organized knowledge base accelerates problem-solving, onboarding, and project handoffs, ultimately boosting your team. Centralized repository of crucial deal insights, client conversations, and best practices. Tribalbase enables seamless knowledge sharing, empowering your team to close deals faster and foster stronger customer relationships.Starting Price: $29 per month -
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Notiondesk
Notiondesk
Notion is already a simple, beautiful way to organize your ideas and collaborate with your team. Notiondesk helps you save time by turning your Notion documents into a knowledge-based service for your customers. To help you get started, duplicate our Notion template to your workspace. Now you can use it to write your help center articles. Customize your help center, use your own custom domain, match your brand design, and add custom links. Now you have a professional and easy-to-use help center ready to be shared with your customers. Reduce customer questions by providing a knowledge base that allows customers to resolve their own issues. Your customers will be happier, and you'll spend less time on support.Starting Price: $15 per month -
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Collokia
Collokia
Is your organization taking full advantage of your collective knowledge? Most organizations have a huge amount of Collective Intelligence, but unfortunately is not exploited properly. Let your content reach the employees in context. People tend to search in the internet instead of searching in the intranet. With Collokia Context, you don’t need to change their habits, users may continue searching outside, but relevant internal content will be shown to them. Collokia agents integrate with the tools that your knowledge workers already use and serve as co-pilot, connecting them with information, resources or people when they need help. We can smoothtly integrate our products to your knowledge management system, authentication. or any other enterprise solutions that currently runs in your organization. Collaboration is crucial to improve creativity and productivity, the problem is how do you know with who to collaborate? who else is interested in the same subjects? -
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Dewey
Dewey Labs
Dewey is a full-service AI platform that turns expert content libraries into conversational Q&A for audiences. Every answer is sourced exclusively from the customer's approved content — never the open internet — with full citations back to the original source material. Dewey's closed-loop architecture eliminates hallucinations by design. Experts maintain editorial control: pre-write answers to critical questions, lock responses on sensitive topics, and set boundaries where the AI says "I don't know" rather than guessing. An analytics dashboard and Knowledge Requests queue surface what audiences are actually asking, turning unanswered questions into content opportunities. Deployed across health, parenting, civic journalism, education, and publishing — including organizations where getting the answer wrong has real consequences. 1M+ answers served across 30+ live knowledge bases. Dewey is full-service: we build, deploy, and manage every implementation. -
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Verint Knowledge Management
Verint
Verint Knowledge Management uses patented artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers. It’s time for a knowledge management system that: - Understands nuances in how people ask questions: what people mean, not what they type. - Anticipates what people want and predicts what they are about to ask. - Improves through continued use. Learns and clusters knowledge. Makes accessing content more efficient. -
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Yext
Yext
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com. -
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IBM ECM
IBM
Enterprise content management (ECM) solutions enable an organization to take full advantage of the customer information and company knowledge embedded in its content. ECM solutions capture, store, activate, analyze and automate business content, providing new value from data that was previously unstructured and unavailable. When effectively managed across the organization, content can be used to engage customers, automate business processes and enhance collaboration. Content is the currency that fuels and funds digital transformation. Content possesses information about customers — their behaviors, sentiments and value to the organization — but only if you can harness it. Collectively, content buried in repositories, file shares and cloud folders across the enterprise represents the knowledge of the organization.
