Audience

Companies and enterprises looking for a solution to perform calibration sessions and improve quality assurance

About OptiOp

The first step is measurement. We find that clients regularly monitor the customer service delivered by their people by listening to calls or reviewing chats or Twitter and Facebook posts. The results are often saved in spreadsheets and after a few weeks this becomes so burdensome to reliably and effectively mine for information that the quality program fails. OptiOp allows you to easily create and maintain your evaluation forms; perform evaluations quickly and simply across any number of skills or media channels; meet with employees and give feedback and record and track action items; measure the turnaround time for giving feedback and close the loop with employees signing off on receiving feedback. Use the chatbot to request a demo. The benefits don't stop there - for maximum effect, measurement and feedback must be applied consistently so OptiOp allows you to perform calibration sessions efficiently, bringing your evaluation or quality assurance team together.

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Integrations

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Ratings/Reviews

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Company Information

At the touch of a button
Founded: 2013
United Kingdom
www.optiop.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

OptiOp Frequently Asked Questions

Q: What kinds of users and organization types does OptiOp work with?
Q: What languages does OptiOp support in their product?
Q: What kind of support options does OptiOp offer?
Q: What other applications or services does OptiOp integrate with?
Q: What type of training does OptiOp provide?

OptiOp Product Features

Quality Management

Maintenance Management
Risk Management
Training Management
ISO Standards Management
Compliance Management
Supplier Quality Control
Defect Tracking
Audit Management
Document Control
Corrective and Preventive Actions (CAPA)
Complaint Management
Equipment Management