Audience

Companies searching for a Journey Orchestration solution to improve customer experiences with insight-driven customer journey mapping

About OpenText Core Experience Insights

OpenText™ Core Experience Insights is a cloud-based, SaaS application designed to help create more engaging customer experiences. Aggregating customer event data from multiple touchpoints, Core Experience Insights produces comprehensive analysis and insights enabling the orchestration of customer communication events from engagement through acquisition. Design and deploy dashboards tailored to the specific needs of any organization, function or team, including operational metrics that are not journey-specific. Analyze overall customer behavior patterns to orchestrate next actions that offer greater relevance and reward. Centralize and analyze data from marketing content, applications, channels and devices in a single view for key analysis and insights into customer interactions. Gauge campaign performance with a comprehensive view of events and touchpoints and quickly adjust tactics to meet marketing goals.

Integrations

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Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/products/core-experience-insights

Videos and Screen Captures

OpenText Core Experience Insights Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
Webinars
Videos
Support
Phone Support
Online

OpenText Core Experience Insights Frequently Asked Questions

Q: What kinds of users and organization types does OpenText Core Experience Insights work with?
Q: What languages does OpenText Core Experience Insights support in their product?
Q: What kind of support options does OpenText Core Experience Insights offer?
Q: What type of training does OpenText Core Experience Insights provide?

OpenText Core Experience Insights Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis