Audience

Contact centers seeking a cloud solution to combine multiple communication channels

About OneContact CC

A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client.

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Integrations

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Ratings/Reviews

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Company Information

Collab
Founded: 2003
Portugal
collab.com/onecontact_cc/

Videos and Screen Captures

OneContact CC Screenshot 1
OneContact CC Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

OneContact CC Frequently Asked Questions

Q: What kinds of users and organization types does OneContact CC work with?
Q: What languages does OneContact CC support in their product?
Q: What kind of support options does OneContact CC offer?
Q: What other applications or services does OneContact CC integrate with?
Q: What type of training does OneContact CC provide?

OneContact CC Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Database
Queue Management

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting