Setyl
Setyl is a cloud-based IT asset management platform (ITAM) that combines hardware and software asset management in one.
The platform seamlessly integrates with 100+ IT systems, including MDM, RMM, IAM, SSO, HR, finance, helpdesk tools, and more.
Use Setyl to gain full visibility and control over your IT assets, SaaS applications, software licenses, users, vendors and spend in one place — helping you:
✓ Automate and scale daily IT operations, including employee onboarding and offboarding.
✓ Identify and cut wasted IT spend.
✓ Prepare for your audit and stay compliant, including with SOC 2 and ISO 27001.
With an intuitive interface, out-of-the-box integrations, and one-on-one support at every step, the platform is fast to deploy, easy to use, and built for collaboration.
Features include: IT asset and license inventory, full asset lifecycle management, software renewal management, license rightsizing, employee on/offboarding, vendor audits, and IT spend reporting.
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ManageEngine ServiceDesk Plus
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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Freshservice
If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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