Audience
Teams, businesses and contact centers in need of a tool to monitor, record and evaluate all employee-customer interactions
About OmniPCX RECORD Suite
For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX RECORD Suite is a web-based tool that does all that and more, enabling you to record, monitor and evaluate employee-customer interactions. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations. By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX RECORD Suite provides a scalable, modular and affordable toolset. In addition, supervisors can review recorded calls with agents and use the integrated quality monitor module to assess agent performance. Record voice and online interactions between your employees and customers. Improve the quality of future customer interactions by identifying coaching opportunities.
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Company Information
Alcatel-Lucent
Founded: 2014
France
www.al-enterprise.com/en/products/applications/omnipcx-record-suite
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