Audience

Regulated organizations wanting to improve their customer communications, drive digital adoption

About DataOceans

DataOceans is a leader in Customer Communications Management (CCM), providing data-driven, omni-channel communication solutions. We empower organizations to generate and deliver personalized letters, notices, and statements more efficiently - simplifying processes and supporting compliance efforts. Additionally, we help businesses better engage with customers through intuitive self-service portals that make billing, payment activities, and other self-service transactions more efficient.


Drawing on over 15 years of experience, DataOceans has consistently delivered solutions to a wide array of organizations, spanning Fortune 500 corporations and innovative start-ups across the highly regulated consumer finance, credit union, banking, and healthcare sectors. By closely collaborating with client teams, we ensure the seamless implementation of solutions, fostering enduring partnerships.

Integrations

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Company Information

DataOceans
Founded: 2005
United States
www.dataoceans.com

Videos and Screen Captures

DataOceans Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

DataOceans Frequently Asked Questions

Q: What kinds of users and organization types does DataOceans work with?
Q: What languages does DataOceans support in their product?
Q: What kind of support options does DataOceans offer?
Q: What type of training does DataOceans provide?

DataOceans Product Features

Customer Communications Management

Print Management
Batch Communications
Template Management
On-Demand Communications
Video Content
Multi-Channel Communications
Personalization
Interactive Content
Email Distribution
Chat / Messaging
Content Management

Customer Engagement

Content Syndication
Live Chat
Feedback Collection
Churn Management
Analytics
Community Management
Gamification
Video Content
Communication Management

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management