Audience
Businesses across a wide range of market segments
About Noetica
Synthesys by Noetica is a contact center agent desktop orchestration and workflow engine that promises to help contact centers do more with less. Synthesys offers omni-channel capabilities, visual call scripting, unified agent desktop, campaign management, and tactical CRM tools. The platform is also highly scalable, resilient, and reliable.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Noetica
Founded: 1997
United Kingdom
www.noetica.com
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Product Details
Platforms Supported
Windows
Support
Phone Support
Online
Noetica Frequently Asked Questions
Noetica Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Lead Scoring
Quotes / Proposals
Territory Management
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database
Manual Dialer
Customer Service
Alerts / Escalation
Appointment Management
Live Chat
Self Service Portal
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management