Audience
Organizations interested in a cloud contact center and IVR platform
About Newbridge
Newbridge delivers a UCaaS cloud contact center platform technology solution that includes Omnichannel, IVR, Social Media, WFM, and Office Phones. As the leading contact center platform in the industry in innovation, customization, and affordability, Newbridge integrates with our experts and industry partners to design, optimize, and support the people and processes through state-of-the-art SaaS technology. For other technology requirements such as Infrastructure, IT support, MSP needs, and cabling demands, we rely on our trusted partners to ensure seamless integration and implementation of their solutions.
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Integrations
Company Information
Newbridge Business Solutions
Founded: 2003
United States
newbridgebusinesssolutions.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
Newbridge Frequently Asked Questions
Newbridge Product Features
Call Center
Blended Call Center
Call Recording
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Call Logging
Campaign Management
Database
Escalation Management
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management